Top Benefits
About the role
At Wilsons Security, we pride ourselves on delivering professional security and life safety solutions while ensuring an exceptional customer experience. If you are passionate about customer service, technology, and problem-solving, this could be the perfect opportunity for you! Apply to join our team as a Client Success Coordinator! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
The Role:
- Deliver outstanding customer service via phone and email communication
- Troubleshoot an array of security products and services
- Documentation of work orders, service reports and client interactions
- Update client accounts
- Coordinate service appointments, and manage and maintain service schedules
- Work closely with other departments to address client inquiries in a timely manner
- Order, receive, and distribute parts in the warehouse
- Work closely with vendors and suppliers to facilitate product procurement
- Conduct inventory counts and maintain accurate inventory records, monitor stock levels
- Fulfill office needs, including cutting/duplicating keys utilizing key cutting machines, and building cores
- Maintain the office environment and perform general office administrative duties, including safety inspections and ordering office supplies
- Other duties as required
Qualifications:
- Proficiency in software applications including Microsoft Office, CRM platforms, and inventory management systems.
- Strong written and verbal communication skills.
- Minimum of 3 years of experience in customer service, with proven ability to resolve issues effectively.
- Interest in technology and demonstrated ability to troubleshoot basic technical issues.
- Experience with inventory management is considered an asset.
- High level of accuracy and attention to detail in all tasks.
- Excellent organizational and time management skills.
- Self-motivated and able to work independently, while also being a collaborative team player.
This is a full-time permanent position with an attractive compensation package including benefits, pension matching, and other employee incentives. This is an in-office role located in Fredericton, New Brunswick.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants who show interest in our organization.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts.
Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.
Top Benefits
About the role
At Wilsons Security, we pride ourselves on delivering professional security and life safety solutions while ensuring an exceptional customer experience. If you are passionate about customer service, technology, and problem-solving, this could be the perfect opportunity for you! Apply to join our team as a Client Success Coordinator! You'll work for a growing, family-owned company that has been providing Canadians with locally based service for over 100 years.
The Role:
- Deliver outstanding customer service via phone and email communication
- Troubleshoot an array of security products and services
- Documentation of work orders, service reports and client interactions
- Update client accounts
- Coordinate service appointments, and manage and maintain service schedules
- Work closely with other departments to address client inquiries in a timely manner
- Order, receive, and distribute parts in the warehouse
- Work closely with vendors and suppliers to facilitate product procurement
- Conduct inventory counts and maintain accurate inventory records, monitor stock levels
- Fulfill office needs, including cutting/duplicating keys utilizing key cutting machines, and building cores
- Maintain the office environment and perform general office administrative duties, including safety inspections and ordering office supplies
- Other duties as required
Qualifications:
- Proficiency in software applications including Microsoft Office, CRM platforms, and inventory management systems.
- Strong written and verbal communication skills.
- Minimum of 3 years of experience in customer service, with proven ability to resolve issues effectively.
- Interest in technology and demonstrated ability to troubleshoot basic technical issues.
- Experience with inventory management is considered an asset.
- High level of accuracy and attention to detail in all tasks.
- Excellent organizational and time management skills.
- Self-motivated and able to work independently, while also being a collaborative team player.
This is a full-time permanent position with an attractive compensation package including benefits, pension matching, and other employee incentives. This is an in-office role located in Fredericton, New Brunswick.
If you are interested in this position and meet the above criteria, please apply! We thank all applicants who show interest in our organization.
Work With Us
Wilsons Security is redefining security for home and business owners across Canada with a forward-thinking mentality. We are able to provide clients with solutions that protect their loved ones and their investments. We also offer integrated home automation, energy management solutions, and innovative new smart connect systems for making the most out of your home technology. Recently we've expanded to provide our clients extra peace of mind and independence through interactive Wellness systems that help keep senior loved ones safe at home longer. We're always looking for ways to bring our clients superior value and service. We’re your trusted local experts.
Wilson Fuel Co. Ltd has been recognized as one of Canada’s 50 Best Managed Companies.
About Wilsons Security
Wilsons Security provides security solutions for homes throughout central Nova Scotia, and for businesses across Canada. Our team has over 200 years of combined security experience to help you protect your family, employees and valued assets.
We will design security solutions to meet your needs and budget. We provide UL certified security and fire monitoring, installation of alarm, fire, video, and access control systems, and full loss prevention solutions for business including gate systems, safes, locks, and turnstiles.
We are building Wilsons Security as a leading home and commercial security services provider through alliances with established high performers in the field.
In 2010 we formed a partnership with Sure Safe Security, a company with over 20 years in the security business, to make their expertise available to our customers.
In 2012 we welcomed into our company the management and staff from AML Security and North Eastern Alarm to build our commercial security expertise and to provide service coverage throughout northern Nova Scotia.
In 2013 we partnered with Paul Ingram of DNS Systems to offer structured wiring solutions for new homes, and in 2014 we welcomed the customers and employees of Guardsman Security Systems, an established provider of security solutions in Nova Scotia.
In 2018 we expanded into New Brunswick with the purchase of Moncton-based Third Eye Security, and we have partnered with two Halifax based security companies: Power Security, which specializes in residential and commercial security, and AEL Security Ltd, a highly successful Fire Protection and Life Safety business.
With these acquisitions, we are now the largest and most experienced security team in Atlantic Canada. With our highly experienced technical team based in the Atlantic Region and a network of sub-contractors across the country, we now service over 10,000 customer sites from coast to coast in Canada.