Let's Build a better Tomorrow Together! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime - Available from day 1
• Comprehensive benefits package including, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out! https://youtu.be/rS3\_3zSHb4Q

The Integrated Solutions Service Tech 1 is responsible for several duties within the Johnson Controls Sustainable Infrastructure ICAT (Information, Communication, Automation, Technology) team, which are encompassed within first-level technical support and troubleshooting of various building systems.

Responsibilities

• Assist the ICAT team with installing, configuring, deploying, maintaining, and troubleshooting building systems that fall under the team’s shared responsibility.
• Escalate unresolved issues to senior technicians or specialized teams as needed.
• Install, configure, harden, update, and maintain Windows and Linux-based operating systems, applications, and software patches.
• Assist with the maintenance of the asset/software inventory and system documentation for all building systems.
• Troubleshoot common network issues such as network jack and wireless connectivity. Verify network cabling and device connections.
• Perform daily, weekly, monthly, quarterly, and annual preventative maintenance tasks that are assigned to you including health checks, software patching, backups, generating reports, system upgrades, etc.
• Assist with creating and maintaining disaster recovery and business continuity practices and documentation.
• Follow incident management procedures and log all work completed in the IT ticketing system. Work with stakeholders to perform efficient and effective troubleshooting of issues, perform root cause analysis studies, and recommend system improvements to reduce incident occurrences.
• Follow IT service management (ITSM) processes such as incident and request handling.
• Emphasis is on maintaining the highest level of system uptime and timely response to issues.
• Ongoing skills development through attending training sessions or completing technical certifications.
• Provide professional and customer‑focused support experience. Work collaboratively with other IT staff and departments.
• Comply with all Johnson Controls safety policies and procedures. Comply with all company policies and procedures and adhere to company standards.
• Perform other duties as assigned.

Required Qualifications

• Completion of an associate’s degree in computer science, information technology, or equivalent field.

Required Skills

• On-site attendance Monday to Friday.
• Must be able to work varying shifts and overtime as required.
• Minimum of 1 year of experience in a call centre role.
• Minimum of 1 year of experience with operations & maintenance within a P3 environment.
• Familiarity with a hospital environment and its respective building systems.
• Must be able to pass provincial and federal criminal record check and subject interview.
• Must be physically able to perform basic maintenance tasks, which includes ability to climb ladders, use hand tools, lift heavy objects with assistance, etc.
• Excellent communication, information gathering, and documentation skills.
• Excellent time management skills and punctuality.

Preferred Skills

• Familiarization with cybersecurity best practices and hardening techniques with regards to Windows and Linux.
• History of attaining, or a plan to attain, the CompTIA A+ certification.
• History of attaining, or a plan to attain, the ITIL v3/v4/v5 Foundation certification.

HIRING HOURLY RANGE: $27 - $36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.