Client Care Coordinator - Maternity Leave Contract
Top Benefits
About the role
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
We are looking for a multi-faceted Client Care Coordinator to join our Windsor HearCANADA clini c (Cabana Road location) ! This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a full-time role covering a maternity leave (approximately 16 month contract position) and typical hours of work are 8:30 am - 4:30 pm Monday to Friday .
What you'll do:
- Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
- Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
- Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
- Assist clinical team members with sanitization and equipment as directed
What we are looking for:
- 2+ years of experience in a customer service or client-facing role
- Experience in a sales/retail environment is strongly preferred
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
- Proficiency with scheduling software and MS Office
- A valid driver's license and access to a vehicle is preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
- Comfortability in working on a contract basis (with potential for extension or for the role to transition to a permanent position)
What’s in it for you:
- $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
- Employer-paid benefits that start on your first day
- RRSP employer matching program
- Education assistance program and ongoing mentorship + professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.
About WSAudiology
Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WS Audiology employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.
Client Care Coordinator - Maternity Leave Contract
Top Benefits
About the role
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.
We are looking for a multi-faceted Client Care Coordinator to join our Windsor HearCANADA clini c (Cabana Road location) ! This would be a great career move for someone with strong retail sales and/or administration skills looking to join a growing team. This is a full-time role covering a maternity leave (approximately 16 month contract position) and typical hours of work are 8:30 am - 4:30 pm Monday to Friday .
What you'll do:
- Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
- Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
- Participate in ongoing HearCANADA branding and marketing initiatives to keep a strong brand-presence in our communities
- Assist clinical team members with sanitization and equipment as directed
What we are looking for:
- 2+ years of experience in a customer service or client-facing role
- Experience in a sales/retail environment is strongly preferred
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
- Proficiency with scheduling software and MS Office
- A valid driver's license and access to a vehicle is preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements
- Comfortability in working on a contract basis (with potential for extension or for the role to transition to a permanent position)
What’s in it for you:
- $21 - $24 / hour base compensation + additional earnings through our quarterly bonus program
- Employer-paid benefits that start on your first day
- RRSP employer matching program
- Education assistance program and ongoing mentorship + professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.
About WSAudiology
Formed in 2019, through the merger of Sivantos and Widex, WS Audiology combines over 140 years’ experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful. With truly differentiated brands like Widex, Signia, Rexton, Audio Service and Vibe, and with diverse assets across wholesale, retail, online, managed care and diagnostic solutions, we are active in over 130 markets. WS Audiology employs 12,500+ people and is privately owned by the Tøpholm and Westermann families and the Lundbeck Foundation, as well as funds under the management of EQT. As a global leader, our ambition is to unlock human potential by making wonderful sound part of everyone’s life.