About the role
ASSISTANT STORE MANAGER
Job Description
Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Assistant Manager, Key Holders & Sales Associates
Position Overview
Support the Store Manager in achieving sales targets, managing store operations, and delivering exceptional customer service. The Assistant Store Manager will assist in leading a team of key holders and sales associates to ensure a positive shopping experience for customers and drive overall store performance.
Key Responsibilities
-
Sales & Revenue Growth
-
Assist with executing sales strategies to achieve revenue targets and maximize profitability.
-
Support with analyzing sales trends and customer data to identify opportunities for upselling and cross-selling.
-
Assist with driving sales through effective merchandising, product placement, and promotional strategies.
-
Optimize store schedules to meet budget and SPH targets; actively assist with monitoring the schedule in response to business trends and control payroll expenses.
-
Store Operations
-
Inventory Management:
- Support the adherence to and understanding of all inventory handling procedures, ensuring prompt execution of consolidations, recalls, markdowns, and shipment receiving.
- Help maintain accurate store inventory by tracking movements, processing damages, handling mismates, and investigating negative on-hand counts.
- Support with preparing for and conducting store inventory procedures.
-
Loss Prevention & Security:
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
-
Maintain Health & Safety Standards:
- Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
- Ensure all store staff follow the ladder safety policy.
- Ensure monthly Health and Safety audits are conducted and communicate any reporting points to the Head Office.
-
Store Set-up & Organization:
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.
-
Communication:
- Assist with maintaining all staff communication boards with current and up-to-date. information
- Assist with facilitating management and store meetings to align the team on sales and operational objectives and achieve budgets.
- Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
-
Team Management
-
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
-
Assist in training new team members and providing ongoing development opportunities for existing staff to enhance their skills and knowledge.
-
Help monitor team performance, provide constructive feedback, and assist in setting performance goals aligned with store objectives.
-
Mediate conflicts among team members and help resolve issues in a timely and fair manner to maintain a positive work environment.
-
Facilitate effective communication between the Store Manager and team members, ensuring everyone is informed about store goals, policies, and procedures.
-
Omni-Channel
-
Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
-
Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
-
Assist with training team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.
-
Customer Experience
-
Lead by example in providing exceptional customer service to all customers.
-
Help implementing strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
-
Address customer inquiries, concerns and feedback in a timely and professional manner.
-
Visual Merchandising
-
Ensure that all team members understand and implement corporate visual directives effectively.
-
Maintain brand presentation by upholding visual standards consistently.
-
Assist with adapting store visual standards in response to business results while preserving brand integrity.
-
Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.
Position Requirements
Education:
University/College Degree or commensurate retail experience
Previous Experience:
Minimum of 2 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).
Required Skills:
Communication skills- ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
Strong quantitative analytical skills: can extract and interpret information to justify business decisions
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Business acumen
understand key retail performance metrics, and can connect results to business decisions and personal work tasks
Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to execute to plan.
Key Competencies
Passion
Customer Service Focus
Accountability
Leadership
Teamwork
Adaptability
Communication
Continuous Learning
Physical Working Conditions
- The physical environment of this position requires the employee to work mainly indoors
- Be able to stand, walk, bend, crouch, and reach for extended periods of time
- Handle telephone and in-person conflicts and be able to deliver resolutions Lift merchandise up to 30 lbs. and move fixtures throughout the store
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.
d8pYoMMvGU
About GEOX
To create something outstanding we sometimes need to break with tradition and common thinking. GEOX was born thanks to an unconventional idea of Mario Moretti Polegato, who cut holes in his rubber-soled shoes with a Swiss Army knife to relieve his overheated feet when walking through the Nevada desert. This brilliant idea was improved, tested and patented, but the idea of the "shoe that breathes" was not backed by footwear producers. Instead of abandoning his idea, Polegato founded an independent company in the 1990s. In a few years, it became leader in Italy and one of the major world companies in the lifestyle-casual footwear market. Today, as an international group that has registered over 60 patents, GEOX produces footwear, clothing and accessories. The wide range of Geox products, intended to meet the needs of the entire family, matches a strong technological content based on wellbeing and comfort, with contemporary style.
A volte per creare qualcosa di straordinario bisogna rompere con le tradizioni e con il pensiero comune. È così che è nata GEOX: da un'idea fuori dagli schemi di Mario Moretti Polegato, che per alleviare il surriscaldamento dei piedi durante una passeggiata nel deserto del Nevada, ha letteralmente bucato la suola delle scarpe che indossava con un coltellino svizzero. Questa geniale intuizione è stata poi migliorata, testata e brevettata, ma l'idea della "scarpa che respira" non ha trovato sostenitori nel mondo dei produttori calzaturieri. Polegato non si è però dato per vinto e ha creato un'azienda indipendente, che in pochi anni è diventata leader in Italia e tra le prime al mondo nel settore delle calzature lifestyle-casual. Oggi, come gruppo internazionale depositario di oltre 60 brevetti, GEOX produce calzature, abbigliamento e accessori. Ogni prodotto delle collezioni Geox, tese a soddisfare le esigenze di tutta la famiglia, coniuga uno spiccato contenuto tecnologico con lo stile contemporaneo.
About the role
ASSISTANT STORE MANAGER
Job Description
Department: Retail
Reports to: Store Manager
Supervisory Responsibility: Assistant Manager, Key Holders & Sales Associates
Position Overview
Support the Store Manager in achieving sales targets, managing store operations, and delivering exceptional customer service. The Assistant Store Manager will assist in leading a team of key holders and sales associates to ensure a positive shopping experience for customers and drive overall store performance.
Key Responsibilities
-
Sales & Revenue Growth
-
Assist with executing sales strategies to achieve revenue targets and maximize profitability.
-
Support with analyzing sales trends and customer data to identify opportunities for upselling and cross-selling.
-
Assist with driving sales through effective merchandising, product placement, and promotional strategies.
-
Optimize store schedules to meet budget and SPH targets; actively assist with monitoring the schedule in response to business trends and control payroll expenses.
-
Store Operations
-
Inventory Management:
- Support the adherence to and understanding of all inventory handling procedures, ensuring prompt execution of consolidations, recalls, markdowns, and shipment receiving.
- Help maintain accurate store inventory by tracking movements, processing damages, handling mismates, and investigating negative on-hand counts.
- Support with preparing for and conducting store inventory procedures.
-
Loss Prevention & Security:
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
-
Maintain Health & Safety Standards:
- Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
- Ensure all store staff follow the ladder safety policy.
- Ensure monthly Health and Safety audits are conducted and communicate any reporting points to the Head Office.
-
Store Set-up & Organization:
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.
-
Communication:
- Assist with maintaining all staff communication boards with current and up-to-date. information
- Assist with facilitating management and store meetings to align the team on sales and operational objectives and achieve budgets.
- Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
-
Team Management
-
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
-
Assist in training new team members and providing ongoing development opportunities for existing staff to enhance their skills and knowledge.
-
Help monitor team performance, provide constructive feedback, and assist in setting performance goals aligned with store objectives.
-
Mediate conflicts among team members and help resolve issues in a timely and fair manner to maintain a positive work environment.
-
Facilitate effective communication between the Store Manager and team members, ensuring everyone is informed about store goals, policies, and procedures.
-
Omni-Channel
-
Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
-
Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
-
Assist with training team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.
-
Customer Experience
-
Lead by example in providing exceptional customer service to all customers.
-
Help implementing strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
-
Address customer inquiries, concerns and feedback in a timely and professional manner.
-
Visual Merchandising
-
Ensure that all team members understand and implement corporate visual directives effectively.
-
Maintain brand presentation by upholding visual standards consistently.
-
Assist with adapting store visual standards in response to business results while preserving brand integrity.
-
Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.
Position Requirements
Education:
University/College Degree or commensurate retail experience
Previous Experience:
Minimum of 2 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).
Required Skills:
Communication skills- ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
Solid people management & interpersonal skills – proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
Strong quantitative analytical skills: can extract and interpret information to justify business decisions
Strong computer and system skills – proficiency in Microsoft Excel and POS system
Business acumen
understand key retail performance metrics, and can connect results to business decisions and personal work tasks
Organizational skills – can manage multiple tasks to prioritize and meet objectives and critical deadlines; able to execute to plan.
Key Competencies
Passion
Customer Service Focus
Accountability
Leadership
Teamwork
Adaptability
Communication
Continuous Learning
Physical Working Conditions
- The physical environment of this position requires the employee to work mainly indoors
- Be able to stand, walk, bend, crouch, and reach for extended periods of time
- Handle telephone and in-person conflicts and be able to deliver resolutions Lift merchandise up to 30 lbs. and move fixtures throughout the store
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.
d8pYoMMvGU
About GEOX
To create something outstanding we sometimes need to break with tradition and common thinking. GEOX was born thanks to an unconventional idea of Mario Moretti Polegato, who cut holes in his rubber-soled shoes with a Swiss Army knife to relieve his overheated feet when walking through the Nevada desert. This brilliant idea was improved, tested and patented, but the idea of the "shoe that breathes" was not backed by footwear producers. Instead of abandoning his idea, Polegato founded an independent company in the 1990s. In a few years, it became leader in Italy and one of the major world companies in the lifestyle-casual footwear market. Today, as an international group that has registered over 60 patents, GEOX produces footwear, clothing and accessories. The wide range of Geox products, intended to meet the needs of the entire family, matches a strong technological content based on wellbeing and comfort, with contemporary style.
A volte per creare qualcosa di straordinario bisogna rompere con le tradizioni e con il pensiero comune. È così che è nata GEOX: da un'idea fuori dagli schemi di Mario Moretti Polegato, che per alleviare il surriscaldamento dei piedi durante una passeggiata nel deserto del Nevada, ha letteralmente bucato la suola delle scarpe che indossava con un coltellino svizzero. Questa geniale intuizione è stata poi migliorata, testata e brevettata, ma l'idea della "scarpa che respira" non ha trovato sostenitori nel mondo dei produttori calzaturieri. Polegato non si è però dato per vinto e ha creato un'azienda indipendente, che in pochi anni è diventata leader in Italia e tra le prime al mondo nel settore delle calzature lifestyle-casual. Oggi, come gruppo internazionale depositario di oltre 60 brevetti, GEOX produce calzature, abbigliamento e accessori. Ogni prodotto delle collezioni Geox, tese a soddisfare le esigenze di tutta la famiglia, coniuga uno spiccato contenuto tecnologico con lo stile contemporaneo.