Req Id: 426193

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of one of the most exciting and ever-changing industries. On the Bell Media team you will be a part of creating and delivering the best Canadian and international content across digital media, television, radio and out-of-home advertising platforms. You’ll join a team of passionate and driven innovators, who are breaking barriers and expanding the reach of Canada’s most-loved entertainment.

At Bell Media, you’ll redefine digital connections and pioneer next-generation services, propelling us to reach new heights, unlock untapped potential and expand horizons for our customers.

Support Salesforce System and Users

• Provide day-to-day Salesforce support which includes user support and training
• Respond to requests as quickly and efficiently as possible, keeping appropriate stakeholders engaged, informed and up to date on requests
• Ensure transparency in all communications with stakeholders
• Track, review, and resolve tickets/requests in a timely fashion
• Liaising between various business units
• Technical expertise to resolve issues independently or working with external vendors to identify and fix

Salesforce Systems Administration

• Custom Configuration & Data Modeling
• Automation & Business Processes: Advanced experience building automation with Flows and legacy Process Builder, ensuring streamlined workflows and data integrity.
• Query Languages & Data Access: Proficient in SOQL (Salesforce Object Query Language) and SQL for efficient data retrieval and manipulation.
• UI Development: Hands-on expertise in building Visualforce pages and Lightning Web Components (LWC), including modern UI design with HTML5, CSS, and JavaScript.
• Custom Apex Development: Skilled in developing custom Apex classes, triggers, and controllers for complex business logic, with emphasis on scalable and test-driven development.
• Maintain and create Salesforce profiles, roles, sharing rules, workflows, users, and security settings, etc.
• Support data and data integrity
• Support dashboard and report creation, enhancements, and training. Develop, create and maintain dashboards and reports based on business unit requirements
• Configure CRM to meet business needs, including technical maintenance to improve user efficiency
• Evaluate and review new Salesforce releases and communicate possible impacts to Bell Media Sales
• Create and maintain objects, fields, formulas, validation rules, workflows, flows, and processes
• Support and maintain third party apps that integrate with Salesforce
• Contribute to the growing Salesforce knowledge base by proactively creating and updating documentation for processes and system changes
• Maintain an understanding of all business processes and users in the system to ensure all solutions work towards the desired end goal
• Actively participate in Salesforce change management including documentation and training for Salesforce users on new features
• Evaluate and recommend new apps, plug-ins, and related tools
• Research, diagnose and evaluate the existing orgs, looking for performance and process improvements for all aspects of the business
• Develop appropriate test plan during change management

Project Support

• Contribute to the implementation of prioritized projects by designing, developing, and configuring customized solutions using the full Salesforce toolset. This includes custom reports, objects and fields, validation rules, workflows, etc.
• Develop training to Salesforce users and implement best practices to support and increase user adoption
• Involved in final acceptance testing, training and documentation of new features and applications
• Create and utilize appropriate test plans for units of work and verify with stakeholders
• Successfully engage in multiple initiatives simultaneously

Qualifications

• A degree in I.T., management of information systems, or work equivalent.
• Hands-on expertise in building Lightning Web Components (LWC)
• Skilled in creating and managing custom objects, fields, validation rules, and page layouts to meet business requirements
• Proficient in SOQL (Salesforce Object Query Language) and SQL for efficient data retrieval and manipulation.
• Skilled in developing custom Apex classes, triggers, and controllers for complex business logic.
• Must be a certified Salesforce Administrator.
• Salesforce Platform Developer I and Agent force Specialist certification will be considered as an asset.
• Familiarity with CRM Analytics (CRMA) is considered a strong asset.
• Experience with Agentforce will be considered an asset
• Comprehensive knowledge of change management, project management, and process improvement principles.
• Expert technical knowledge and hands-on development experience of Salesforce CRM.
• Advanced MS Office skills.
• A high sense of curiosity and attention to detail.
• A keen analytic mindset with proactive thinking.
• Self-starter and motivator that will challenge the status quo, ask the right questions, and influence others.
• Ability to work under pressure, multi-task, manage competing priorities, and maintain flexibility.
• Appreciation for the need to quickly execute in an agile environment.
• Ability to take charge on assigned tasks with minimal supervision.
• Excellent verbal and written communication skills.
• Strong interpersonal, collaborative, and decision-making skills required. Ability to interact professionally with a diverse group

Adequate knowledge of French is required for positions in Quebec.

Additional Information Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 10/08/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted. We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.