Wachs Canada - Technical Sales Representative
About the role
Job Description:
In this onsite role you will be responsible for providing sales and technical support to customers and the field sales team to ensure successful customer integration and implementation of E.H. Wachs products. Through your high-quality work you will play a key role in supporting customer satisfaction. Your attention to detail, interpersonal skills, ability to collaborate effectively with others, and integrity will make you an invaluable asset to our team.
This position is based in Newmarket, Ontario at our Eastern Canada Solution Center.
What You’ll Do and Impact
Sales and Customer Support
- Handle incoming sales calls and provide technical support for products and applications.
- Generate activities and quotations as needed into CRM system.
- Support field sales staff and distributors in moving opportunities through the sales process.
- Foster new business and build customer relationships.
Order and Inventory Management
- Process sales orders to invoice and distribute.
- Support Rental Centers with order processing and rental billing.
- Responsible for generating purchase orders to buy items for resale from Wachs USA, Orbitalum, and outside vendors.
- Responsible for managing inventory of Wachs Industrial and Orbitalum parts and tooling.
- Process all RMAs (repairs & returns) and forward to shipping.
Compliance and Operations Support
- Prepares documents for import and export shipments as required.
- Fulfill all requests for literature and technical information required to identify application and specify
- Required to adhere and comply with provincial and federal law, the ISO Quality program and procedures, and the safety program.
- Assist with shipping & receiving as required.
- May assist with rental operations, including equipment readiness, as required.
- Assists with accounts receivable as required.
- Additional duties as assigned.
What you need to be successful in this role
- Self-Starting Initiative- Ability to learn quickly, be resourceful, work independently with minimal supervision, and manage multiple projects simultaneously while adhering to deadlines.
- Cross Functional Communication - Strong interpersonal and communication skills. Ability to build and maintain strong relationships, collaborate, and effectively communicate with customers and colleagues. Must be a team player with the ability to resolve issues in a timely manner.
- Attention to Detail - Be detail-oriented with strong time-management, problem-solving, and organizational skills.
- Adaptability - Must be able to adjust to a changing work environment, competing demands and deadlines, frequent changes, delays and unexpected events
- Cultivate Curiosity - Have a curious mindset and a strong desire for continuous learning. Must be willing to seek out information to ensure full and accurate communication.
- Operate with Integrity - Ability to maintain the highest levels of professionalism, personal accountability, and trustworthiness in all actions, adhering to the ITW core values of Integrity, Respect, Trust, Shared Risk, and Simplicity.
Minimum Education and Experience:
- High School or Canadian Adult Education Credential (CAEC) equivalent is required. Post-secondary education is preferred.
- 1 – 3 years of sales support, inside sales, customer service, or other related industry experience desired.
- Must possess sales ability and technical/mechanical aptitude.
- Computer proficiency required. Must have strong aptitude with detailed computer programs, including MS Office (Word, Excel, Outlook, Teams). Experience working with CRM systems a plus.
- Through company training, this position requires advanced operation and application knowledge of the organization’s products.
Company Information
E. H. Wachs, an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of field machining and valve exercising equipment.
Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 44,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.
Learn More:
- ITW: www.itw.com
- E.H. Wachs: www.ehwachs.com
EEO Statement
As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship, or other categories protected by federal, state, or local laws.
ITW values colleagues’ unique perspectives, experiences, and ideas — creating workplaces where everyone can perform to their full potential.
Compensation Information:
Salary Range: The Technical Sales Representative compensation package offers a competitive annual salary with an estimated range of $66,000 CAN to $80,000 CAN dependent on the geographic location, the successful candidate’s qualifications, and prior experience. We are committed to maintaining equitable and competitive salaries across different regions through regular reviews and adjustments.
Benefits: Comprehensive benefits are available, additional details can be provided upon request.
About ITW WELDING
Wachs Canada - Technical Sales Representative
About the role
Job Description:
In this onsite role you will be responsible for providing sales and technical support to customers and the field sales team to ensure successful customer integration and implementation of E.H. Wachs products. Through your high-quality work you will play a key role in supporting customer satisfaction. Your attention to detail, interpersonal skills, ability to collaborate effectively with others, and integrity will make you an invaluable asset to our team.
This position is based in Newmarket, Ontario at our Eastern Canada Solution Center.
What You’ll Do and Impact
Sales and Customer Support
- Handle incoming sales calls and provide technical support for products and applications.
- Generate activities and quotations as needed into CRM system.
- Support field sales staff and distributors in moving opportunities through the sales process.
- Foster new business and build customer relationships.
Order and Inventory Management
- Process sales orders to invoice and distribute.
- Support Rental Centers with order processing and rental billing.
- Responsible for generating purchase orders to buy items for resale from Wachs USA, Orbitalum, and outside vendors.
- Responsible for managing inventory of Wachs Industrial and Orbitalum parts and tooling.
- Process all RMAs (repairs & returns) and forward to shipping.
Compliance and Operations Support
- Prepares documents for import and export shipments as required.
- Fulfill all requests for literature and technical information required to identify application and specify
- Required to adhere and comply with provincial and federal law, the ISO Quality program and procedures, and the safety program.
- Assist with shipping & receiving as required.
- May assist with rental operations, including equipment readiness, as required.
- Assists with accounts receivable as required.
- Additional duties as assigned.
What you need to be successful in this role
- Self-Starting Initiative- Ability to learn quickly, be resourceful, work independently with minimal supervision, and manage multiple projects simultaneously while adhering to deadlines.
- Cross Functional Communication - Strong interpersonal and communication skills. Ability to build and maintain strong relationships, collaborate, and effectively communicate with customers and colleagues. Must be a team player with the ability to resolve issues in a timely manner.
- Attention to Detail - Be detail-oriented with strong time-management, problem-solving, and organizational skills.
- Adaptability - Must be able to adjust to a changing work environment, competing demands and deadlines, frequent changes, delays and unexpected events
- Cultivate Curiosity - Have a curious mindset and a strong desire for continuous learning. Must be willing to seek out information to ensure full and accurate communication.
- Operate with Integrity - Ability to maintain the highest levels of professionalism, personal accountability, and trustworthiness in all actions, adhering to the ITW core values of Integrity, Respect, Trust, Shared Risk, and Simplicity.
Minimum Education and Experience:
- High School or Canadian Adult Education Credential (CAEC) equivalent is required. Post-secondary education is preferred.
- 1 – 3 years of sales support, inside sales, customer service, or other related industry experience desired.
- Must possess sales ability and technical/mechanical aptitude.
- Computer proficiency required. Must have strong aptitude with detailed computer programs, including MS Office (Word, Excel, Outlook, Teams). Experience working with CRM systems a plus.
- Through company training, this position requires advanced operation and application knowledge of the organization’s products.
Company Information
E. H. Wachs, an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of field machining and valve exercising equipment.
Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $15.9 billion in 2024. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 44,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.
Learn More:
- ITW: www.itw.com
- E.H. Wachs: www.ehwachs.com
EEO Statement
As an Equal Opportunity/Affirmative Action Employer, ITW does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship, or other categories protected by federal, state, or local laws.
ITW values colleagues’ unique perspectives, experiences, and ideas — creating workplaces where everyone can perform to their full potential.
Compensation Information:
Salary Range: The Technical Sales Representative compensation package offers a competitive annual salary with an estimated range of $66,000 CAN to $80,000 CAN dependent on the geographic location, the successful candidate’s qualifications, and prior experience. We are committed to maintaining equitable and competitive salaries across different regions through regular reviews and adjustments.
Benefits: Comprehensive benefits are available, additional details can be provided upon request.