Who you are

• Experience: You have a minimum of 12+ years of experience driving user engagement in online communities of 50,000+ members
• Previous experience in the software industry or technology sector is highly desirable. Experience in marketing is preferred
• Leadership Skills: You have a proven track record of building, leading and managing high-performing teams
• The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals
• Strategic Thinking: You have the ability to develop and execute community strategies aligned with business objectives with experience in setting goals, defining metrics, and measuring success
• User-Centric Approach: You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization
• Executive Presence and Communication Skills: Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner
• You also have the ability to tailor content and communication style to any audience within the organization
• Experience in public speaking and presenting to diverse audiences is a plus
• Facilitation: You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state
• Collaboration: You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support
• Analytical Skills: You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback
• Passion for Community: You have a genuine passion for building and nurturing online communities
• You are familiar with community management best practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors
• You have experience working with external communities such as Reddit, Discord, etc

What the job involves

• At Autodesk’s Worldwide Marketing organization, we seek an extraordinary leader to shape the future of Autodesk’s community of customers, partners, and employees
• The Senior Director of the Autodesk Community will play a crucial role in actualizing the potential of the global Autodesk ecosystem by building and nurturing a vibrant and engaged community
• You will be responsible for developing and executing strategies to enhance customer loyalty, advocacy and success while driving user adoption, and establishing a culture that honors skillful contribution, imaginative solutions, and compassionate interaction
• Reporting into the Vice President, Industry & Portfolio Marketing, the Senior Director of the Autodesk Community will be a strategic leader, responsible for developing and executing a comprehensive vision for Autodesk’s global community
• You will lead impactful programs and foster deep connections that will fuel innovation and accelerate the adoption of Autodesk’s technology
• You will oversee a dynamics team of community professionals who design, build, and operate programs that empower millions of customers, partners, and employees to learn, connect, and grow with Autodesk
• Autodesk is a leading software company specializing in providing design and engineering solutions to professionals in various industries
• With a strong focus on innovation and collaboration, Autodesk empowers its customers to create, visualize, and simulate their ideas to drive better outcomes
• Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives
• Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives
• Define goals, KPIs, and success metrics to measure the impact of community initiatives
• Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives
• Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success
• Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value
• Foster active participation through compelling content, events, and discussions
• Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products
• Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies
• Align community initiatives with these priorities to ensure continued relevance and impact over time
• Oversee the development and delivery of effective user support programs, ensuring timely, accurate responses and issue resolution
• Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements
• Establish and track KPIs to measure engagement, satisfaction, and business impact
• Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement