Service Desk Technician
About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$25.44 hourly plus 14% in lieu of benefits
SFU Department Descr:
IT Services Desk
Position Grade:
5
of openings:
10
Biweekly Hours:
varies
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
About the Role
The Service Desk Technician provides comprehensive customer service and maintains client satisfaction with IT service delivery by acting as first point of contact between clients and SFU IT Services using multiple contact channels including phone, email, chat and walk-in support. Assists clients (students, faculty, researchers and staff) with support requests related to services offered by IT Services. Provides information and assistance to clients in the use of software applications, hardware and technology services including but not limited to user accounts, printing, network connectivity, email and calendaring and technology equipment bookings. Responsible for logging, prioritizing, assigning, documenting and actively resolving incidents and client requests.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
Service Desk Technician
About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$25.44 hourly plus 14% in lieu of benefits
SFU Department Descr:
IT Services Desk
Position Grade:
5
of openings:
10
Biweekly Hours:
varies
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
About the Role
The Service Desk Technician provides comprehensive customer service and maintains client satisfaction with IT service delivery by acting as first point of contact between clients and SFU IT Services using multiple contact channels including phone, email, chat and walk-in support. Assists clients (students, faculty, researchers and staff) with support requests related to services offered by IT Services. Provides information and assistance to clients in the use of software applications, hardware and technology services including but not limited to user accounts, printing, network connectivity, email and calendaring and technology equipment bookings. Responsible for logging, prioritizing, assigning, documenting and actively resolving incidents and client requests.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.