Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Job Summary:

We are seeking an experienced Senior Network Administrator to join our IT team. The successful candidate will be responsible for designing, implementing, and managing our network infrastructure, with a focus on Palo Alto and Azure firewalls, Cisco switches, Meraki wireless access points (WAPs), and F5 load balancers. The role requires a strong working knowledge of cybersecurity best practices and IT Service Management (ITSM) processes to ensure secure, reliable, and efficient network operations.

Job Responsibilities:

A. Network Security Infrastructure Management:

• Configure, manage, and troubleshoot F5 BIG-IP LTM load balancers to ensure high availability, scalability, and performance of web applications.
• Administer and optimize network security policies and configurations on Palo Alto firewalls, ensuring robust protection against external and internal threats.
• Oversee Microsoft Azure cloud networking solutions, including deployment and management of virtual appliances, to ensure secure cloud connectivity.
• Configure, manage, and troubleshoot Cisco devices including Nexus core switches, ensuring optimal network performance, redundancy, and security.
• Administer and configure wireless access points from various vendors (e.g., Cisco Meraki, Aruba, ) to maintain a secure, efficient, and high-performance wireless network environment.
• Help develop and enforce firewall policies to protect against unauthorized access, malware, and other threats, including URL filtering, application control, and threat prevention on Palo Alto devices.
• Implement cybersecurity measures as mandated by security team such as intrusion detection/prevention systems (IDS/IPS), secure VPN tunnels, and multi-factor authentication for network access.
• Conduct regular security audits and vulnerability assessments to identify and mitigate risks.
• Create and update detailed network diagrams to accurately reflect the current state of both physical and logical network topologies

B. Network Monitoring & Reporting:

• Continuously monitor network traffic and security events, leveraging available tools to detect and mitigate potential threats.
• Generate reports on network performance, security incidents, and compliance metrics for management review.
• Deploy and manage network monitoring tools (e.g., DataDog) to track performance metrics, bandwidth usage, and potential security incidents.
• Analyze traffic patterns and logs to identify bottlenecks, packet loss, or suspicious activity.
• Fine-tune configurations (e.g., F5 load balancing algorithms, Cisco switch QoS settings, Meraki RF profiles) to optimize performance and user experience.

C. ITSM Processes:

• Adhere to ITIL-based ITSM processes for incident, problem, and change management, using tools like JIRA.
• Log and resolve network-related incidents, ensuring timely communication and resolution per service level agreements (SLAs).
• Submit and manage change requests for network configuration updates, ensuring minimal disruption and proper documentation.
• Contribute to problem management by identifying recurring issues and implementing long-term solutions.

D. Documentation and Reporting:

• Maintain up-to-date documentation of network configurations, topologies, IP schemas, and security policies.
• Create and update network diagrams using tools like Visio or Lucidchart.
• Generate regular reports on network performance, security incidents, and capacity planning for management and compliance purposes.
• Document troubleshooting steps and resolutions for knowledge base and future reference.

E. Collaboration:

• Work with cybersecurity teams to align network configurations with security policies and respond to threats.
• Partner with systems administrators to ensure seamless integration between network and server environments.
• Collaborate with application teams to support specific network requirements (e.g., low-latency for VoIP or high-throughput for data transfers).
• Participate in cross-functional projects, such as cloud migrations or data center expansions.

F. Upgrades and Maintenance:

• Plan and execute firmware and software upgrades for Palo Alto firewalls, Cisco switches, Meraki WAPs, and F5 devices to ensure systems are up-to-date and secure.
• Schedule and perform routine maintenance tasks, such as replacing failed hardware or updating configurations, during maintenance windows to minimize impact.
• Test and validate upgrades in a lab environment before production deployment to ensure compatibility and stability.

These responsibilities ensure the Senior Network Administrator maintains a secure, reliable, and efficient network environment while adhering to cybersecurity best practices and ITSM standards.

Experience & Technical Skills:

• 5+ years of hands-on experience in network administration and security.
• Strong experience with F5 BIG-IP LTM load balancers, including traffic management and troubleshooting.
• Proficiency in Microsoft Azure networking, including Virtual appliances and ExpressRoute
• Deep understanding of Palo Alto Networks firewalls, including policy configuration and security monitoring.
• Solid experience with Cisco Nexus switches, VLANs, and routing protocols.
• Experience managing Cisco Meraki wireless devices, including SSID configurations and security protocols.
• Solid problem-solving skills, able to work independently and as part of a team.
• Exceptional communication skills and ability to collaborate with cross-functional teams.
• Ability to handle after-hours support and respond effectively to emergencies.
• Work experience with Datadog, SDWAN, SASE, AI are nice to have

Availability: Must be available for after-hours work (evenings/weekends) and on-call rotation.

Certifications/Training:

• Cisco Certified Network Professional (CCNP) or higher.
• Palo Alto Networks Certified Network Security Engineer (PCNSE).
• Microsoft Certified: Azure Network Engineer Associate.
• F5 Certified BIG-IP Administrator (F5-CA).

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, car loan support and exclusive staff perks.
• Flexibility & Support – Our SE Flex program offers a unique hybrid model with work-from-home options, flexible scheduling, and a supportive culture to help you thrive.
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.