Patient Care Manager, Alta Vista Animal Hospital
Top Benefits
About the role
Patient Care Manager
Location: Ottawa, ON
Alta Vista Animal Hospital is welcoming a Patient Care Manager to join our team (General Practice & Emergency). This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.
Schedule: This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends.
Patient Care Responsibilities: This position is responsible for several aspects of in-hospital patient care, including coding files, serving as the liaison between the DVM and the client for patient, medical, and financial updates, performing patient discharges, handling payments, and educating the client on home care and necessary follow-up instructions.
This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.
Qualifications:
- Required: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.
- Preferred: Fluently bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.
Skills:
- Excellent time management skills and the ability to handle multiple tasks/projects
- Excellent interpersonal, problem-solving, and teamwork skills;
- Proven ability to organize, take initiative, work independently, and exercise good judgment
- Decision-making and critical thinking skills
- Ability to build and maintain internal and external relationships with professionalism and integrity
- Exhibits a positive attitude and uses courtesy, diplomacy and discretion
- Maintains professional ethics and confidentiality.
What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
Patient Care Manager, Alta Vista Animal Hospital
Top Benefits
About the role
Patient Care Manager
Location: Ottawa, ON
Alta Vista Animal Hospital is welcoming a Patient Care Manager to join our team (General Practice & Emergency). This position reports directly to the Client Care Manager. This position is open to Client Care Representatives, Veterinary Technicians and Assistants.
Schedule: This is a full-time (35-40 hours weekly) permanent position. The shifts will include days, evenings and weekends.
Patient Care Responsibilities: This position is responsible for several aspects of in-hospital patient care, including coding files, serving as the liaison between the DVM and the client for patient, medical, and financial updates, performing patient discharges, handling payments, and educating the client on home care and necessary follow-up instructions.
This position is also responsible for client patient follow-up calls, assisting with dietary recommendations & other aspects of client care.
Qualifications:
- Required: Fluent in English (Reading, Writing and Oral); and, Able to support patients up to 50kg and lift up to 25kg.
- Preferred: Fluently bilingual in French and English (Reading, Writing and Oral). 1 year of client care experience.
Skills:
- Excellent time management skills and the ability to handle multiple tasks/projects
- Excellent interpersonal, problem-solving, and teamwork skills;
- Proven ability to organize, take initiative, work independently, and exercise good judgment
- Decision-making and critical thinking skills
- Ability to build and maintain internal and external relationships with professionalism and integrity
- Exhibits a positive attitude and uses courtesy, diplomacy and discretion
- Maintains professional ethics and confidentiality.
What VCA Canada Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.