Top Benefits
About the role
Who you are
- Current Gainsight Certified Administrator certification
- 3+ years of experience administering Gainsight in a B2B SaaS environment
- Proven track record of implementing and optimizing digital customer success programs
- Strong analytical skills with experience in data analysis and reporting
- Experience with customer lifecycle management and email marketing analytics
- Excellent project management skills with ability to manage multiple priorities
- Fluent in English (written and verbal)
- Availability to work once a week in the office
- Experience with Salesforce
- Background in customer success or account management
- Advanced knowledge of Gainsight platform and its capabilities
- Proficiency in reporting tools and dashboard creation
- Experience with email marketing platforms and analytics
- Understanding of customer success metrics and KPIs
What the job involves
- We are seeking an experienced Program Manager to join our Commercial Customer Success team, focusing on Gainsight administration and customer lifecycle management.
- This role will be instrumental in driving data-driven decisions and optimizing our customer success operations through effective use of Gainsight platforms and analytics
- Serve as the primary Gainsight administrator for the Commercial Customer Success organization
- Design, implement, and maintain comprehensive reporting systems within Gainsight
- Monitor and analyze lifecycle email performance metrics and provide data-driven recommendations for optimization
- Manage and update lifecycle reporting filters to align with evolving business requirements
- Oversee and maintain Gainsight architecture, ensuring optimal configuration and integration with other systems
- Collaborate with cross-functional teams to identify opportunities for process improvement and automation
- Create and maintain documentation for Gainsight processes and best practices
- Provide training and support to team members on Gainsight functionality and reporting capabilities
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.
Top Benefits
About the role
Who you are
- Current Gainsight Certified Administrator certification
- 3+ years of experience administering Gainsight in a B2B SaaS environment
- Proven track record of implementing and optimizing digital customer success programs
- Strong analytical skills with experience in data analysis and reporting
- Experience with customer lifecycle management and email marketing analytics
- Excellent project management skills with ability to manage multiple priorities
- Fluent in English (written and verbal)
- Availability to work once a week in the office
- Experience with Salesforce
- Background in customer success or account management
- Advanced knowledge of Gainsight platform and its capabilities
- Proficiency in reporting tools and dashboard creation
- Experience with email marketing platforms and analytics
- Understanding of customer success metrics and KPIs
What the job involves
- We are seeking an experienced Program Manager to join our Commercial Customer Success team, focusing on Gainsight administration and customer lifecycle management.
- This role will be instrumental in driving data-driven decisions and optimizing our customer success operations through effective use of Gainsight platforms and analytics
- Serve as the primary Gainsight administrator for the Commercial Customer Success organization
- Design, implement, and maintain comprehensive reporting systems within Gainsight
- Monitor and analyze lifecycle email performance metrics and provide data-driven recommendations for optimization
- Manage and update lifecycle reporting filters to align with evolving business requirements
- Oversee and maintain Gainsight architecture, ensuring optimal configuration and integration with other systems
- Collaborate with cross-functional teams to identify opportunities for process improvement and automation
- Create and maintain documentation for Gainsight processes and best practices
- Provide training and support to team members on Gainsight functionality and reporting capabilities
Benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
About PagerDuty
In an always-on world, teams trust PagerDuty to help them deliver an optimal digital experience to their customers, every time. PagerDuty is the central nervous system for a company’s digital operations. We identify issues and opportunities in real-time and bring together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 18,000 businesses rely on PagerDuty to help them continually improve their digital operations—so their teams can spend less time reacting to incidents and more time building for the future.
Dutonians believe that we are a part of a bigger movement of businesses being built to benefit everyone—the customer and the employee, as well as our community. We are go-getters fueled by the fire to reinvent how people and companies work together. We take the lead and get creative to be first in the hearts of our customers. Whether it’s keeping the world on or changing it entirely, Dutonians are fueled by the fire to reinvent how people and companies work together to deliver in real-time, across the globe.
Join us to lead uncharted efforts and reinvent how companies run.