Introducing the National Arts Centre The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located in the National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan,The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees' well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Job Number:

J0326-0563

Job Title:

AGENT, BOX OFFICE

Employment Type:

Full-Time, Term

Job Category:

Visitor Experience

Open Positions:

1

Posting Date:

March 20, 2026

Closing Date:

March 30, 2026

Salary:

$24.68 - $24.68/Hour

Language Requirement:

Bilingual

Working Hours:

35 hours per week (days, evenings, weekends, and holidays). Term (until May 2027)

Job Reports To:

Senior Box Office Coordinator

Key Activities

Under the direction of the Senior Box Office Coordinator, the Box Office Agent engages with and nurtures relationships with our customers in order to foster long-term loyalty. The Box Office Agent provides gold-standard patron care by handling patrons’ inquiries and helping them find the right tickets or subscription package; by proactively offering information and options to enhance the patrons’ experience; by consistently and accurately recording and using key customer data; and by striving for first contact problem resolution. The Box Office Agent regularly helps patrons resolve issues with accessing and navigating the accounts holding their tickets.

The Box Office Agent maintains up-to-date knowledge of all related tools and systems, with particular focus on Archtics and Tessitura. They are expected to be familiar with the NAC’s facilities , programming, services and policies, to ensure an exceptional patron experience. The Box Office Agent helps with outreach initiatives to connect further with our patrons, and performs other administrative tasks related to event promotions, ticket sales and continuous improvement.

Skill Requirements

• Fluently bilingual in both official languages, written and spoken;

• High School diploma ;

• Experience in customer service, with a minimum of one year of related experience;

• Experience in dealing with various monetary transactions;

• Strong communication and interpersonal skills;

• Ability to work well under pressure and with a team;

• Ability to follow detailed instructions;

• Strong problem-solving skills, organizational ability and initiative;

• Strong familiarity and comfort with a computerized environment;

• Must be available for evenings, weekends and holiday shifts;

• Weekday availability is an asset;

• Experience in ticket sales is an asset;

• Experience in Microsoft Teams is an asset;

• A past record of satisfactory attendance and punctuality is a requirement*.

• Regular attendance at work is an expectation of employment and an essential part of every job.

Who Can Apply

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

As part of NAC's interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

While we appreciate all applications, only those selected for an interview will be contacted by us.

Important Notice

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a true certified copy of their education credentials as appropriate, along with proof of a valid Criminal Background Check as a condition of employment.

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