Customer Account Representative - Contract
Top Benefits
About the role
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Summary The incumbent of the position is responsible for the protection of the Company’s assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.
Key Responsibilities
- Handle customers with past due accounts on a timely basis to optimize loss prevention;
- Approve extensions on loan/Deferral on lease contracts up to two months;
- Adherence to collection guidelines and various laws pertaining to collection activities;
- Work to in protecting the company’s interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
- Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
- Complete all documents related to closing repossession files;
- Assist Customer Care representatives and Insurance Specialist as required;
- Be an educational and operational resource for customers in leasing and financing;
- Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager
Formal education
- DEC required
- Bachelor degree (in Finance, Management, Business Administration), an asset.
Experience
- Minimum 3-5 years of experience in collections is required
- Experience with negotiation is required.
Skills
- Strong oral and written communication skills including excellent telephone skills and techniques;
- Attentive to details as well as its accuracy;
- Work with minimum supervision;
- Ability to manage multiple priorities and tasks at the same time
- Ability to promote a cooperative environment and to build team cohesiveness;
- Excellent negotiation skills and able to take decisions
- Excellent customer service skills
- Excellent time management skills
- Good knowledge of MS Office (Word, Excel);
- Strong interpersonal skills;
- Results oriented.
- Fluent in both English and French
- General knowledge of an automobile retail operation
- General knowledge of accounting and collection practices
Work schedule
- Day shift: Monday to Friday 8a.m to 6:00p.m
- Must be available to work on different shifts if required.
- Temporary Assignment for 12 months
Fully Remote
Primary Location Canada-Quebec-St-Laurent
About Volkswagen Financial Services | U.S.
In the United States, Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group of America, is the trusted key to mobility for its brand partners. With a commitment to supporting the Volkswagen, Audi, and Ducati brands and their dealers, we specialize in providing accessible mobility solutions for our customers across the United States.
We proudly build on our deep knowledge and expertise as a leader in captive automotive finance while responding to consumers’ rapidly evolving mobility needs with innovative product and service offerings.
Our values are the cornerstones of our commitment to our customers, brands, dealers, and one another. Our diverse team is empowered to make data-driven, transparent decisions with customers at the center of everything we do. We understand that courage drives progress and fosters a culture of continuous improvement for our stakeholders.
VWFS in the United States was founded in 1981 and is headquartered in Reston, Virginia.
WEBSITE Volkswagen: https://www.vw.com/en/financial-services.html Audi: https://www.audiusa.com/us/web/en/shopping-tools/financial-services-hub/audi-financial-services.html Ducati : https://www.ducati.com/us/en/editorial/ducati-financial-services
Customer Account Representative - Contract
Top Benefits
About the role
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Summary The incumbent of the position is responsible for the protection of the Company’s assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.
Key Responsibilities
- Handle customers with past due accounts on a timely basis to optimize loss prevention;
- Approve extensions on loan/Deferral on lease contracts up to two months;
- Adherence to collection guidelines and various laws pertaining to collection activities;
- Work to in protecting the company’s interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
- Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
- Complete all documents related to closing repossession files;
- Assist Customer Care representatives and Insurance Specialist as required;
- Be an educational and operational resource for customers in leasing and financing;
- Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager
Formal education
- DEC required
- Bachelor degree (in Finance, Management, Business Administration), an asset.
Experience
- Minimum 3-5 years of experience in collections is required
- Experience with negotiation is required.
Skills
- Strong oral and written communication skills including excellent telephone skills and techniques;
- Attentive to details as well as its accuracy;
- Work with minimum supervision;
- Ability to manage multiple priorities and tasks at the same time
- Ability to promote a cooperative environment and to build team cohesiveness;
- Excellent negotiation skills and able to take decisions
- Excellent customer service skills
- Excellent time management skills
- Good knowledge of MS Office (Word, Excel);
- Strong interpersonal skills;
- Results oriented.
- Fluent in both English and French
- General knowledge of an automobile retail operation
- General knowledge of accounting and collection practices
Work schedule
- Day shift: Monday to Friday 8a.m to 6:00p.m
- Must be available to work on different shifts if required.
- Temporary Assignment for 12 months
Fully Remote
Primary Location Canada-Quebec-St-Laurent
About Volkswagen Financial Services | U.S.
In the United States, Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group of America, is the trusted key to mobility for its brand partners. With a commitment to supporting the Volkswagen, Audi, and Ducati brands and their dealers, we specialize in providing accessible mobility solutions for our customers across the United States.
We proudly build on our deep knowledge and expertise as a leader in captive automotive finance while responding to consumers’ rapidly evolving mobility needs with innovative product and service offerings.
Our values are the cornerstones of our commitment to our customers, brands, dealers, and one another. Our diverse team is empowered to make data-driven, transparent decisions with customers at the center of everything we do. We understand that courage drives progress and fosters a culture of continuous improvement for our stakeholders.
VWFS in the United States was founded in 1981 and is headquartered in Reston, Virginia.
WEBSITE Volkswagen: https://www.vw.com/en/financial-services.html Audi: https://www.audiusa.com/us/web/en/shopping-tools/financial-services-hub/audi-financial-services.html Ducati : https://www.ducati.com/us/en/editorial/ducati-financial-services