Regional General Manager - Retirement Operations
About the role
As a valued member of the team, the Regional General Manager Retirement Operations provides leadership and operational oversight to ensure excellence in resident experience, occupancy, and compliance across a portfolio of retirement residences.
The Regional General Manager Retirement Operations plays a critical role in maintaining occupancy and delivering exceptional experiences across our retirement residences. In the absence of a General Manager, this role assumes full leadership responsibility for a residence—ensuring company standards, legislative requirements, and financial objectives are met or exceeded, while promoting and maintaining occupancy.
This position supports all residences within our Retirement portfolio to drive ongoing operational excellence, foster engaged teams, and build strong relationships with residents, families, and the broader community. The Retirement Operations Support Partner is deployed to various residences as needed, providing leadership and oversight to ensure compliance with legislative requirements and adherence to organizational standards.
What you will be doing:
- Provide interim leadership and direction to an interdisciplinary team of Managers, Sales Consultants and Front Line employees.
- Lead daily operations to achieve occupancy, Net Operating Income, and Operating Margin targets
- Ensure compliance with all applicable provincial legislation, company standards, and safety regulations.
- Develop and implement short- and long-term operational plans for assigned residence(s).
- Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience.
- Develop short and long term operational plans for the efficient operation of the residence(s).
- Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin.
- Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issue
- Ensure site level compliance with all applicable provincial legislation
- Plan, coordinate, direct and monitor the effectiveness of all operational activities of the assigned residence(s) for the duration of General Manager vacancy.
- Monitor all standing committees to ensure they are functioning within the terms of reference that outlines their function and area of responsibility.
- Partner with Marketing to align operational priorities with sales objectives.
- Monitor and support all standing committees, ensuring alignment with mandates and objectives.
- Delegate responsibility to the leadership team based on clearly defines lines of communication.
- Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the residence as part of the community.
- Seek opportunity to ensure a participative working relationship within Local Health Integrations Network (LHIN).
- Oversee recruitment, orientation and performance of all team members in the residence.
- Monitor the master schedule to ensure consistency in staffing and service levels.
- Makes adjustments to staffing levels in response to occupancy fluctuations and service enhancement as required
- Oversee the effective and efficient procurement and supply control procedures in all departments.
- Review financial statements and take action on variances to bring expenditures in line with budget.
- Maintain workplace health and safety compliance, including oversight of Occupational Health & Safety Committees and claims management.
- Act as the Sales Advisor in the residence, as required, leading tours and prospect follow-up.
- Support and execute community marketing plans and promotional initiatives.
- Hold the primary responsibility for all sales functions on an interim basis in the absence of a Sales Advisor.
- Manage and report on changes in the marketplace and competitive intelligence.
- Lead financial tasks as it relates to Residence Sales.
- Ensure residence is tour ready at all times.
Who you are:
- Bachelor’s degree in Business Administration, Hotel Management or a related field.
- Minimum 3 years progressive leadership experience in retirement living, hospitality or a related sectors.
- 1-3 years’ experience in sales and/or marketing
- Unionized environment experience is an asset.
- Ontario: Certified Administrator through Ontario Retirement Communities Association an asset.
- Successful completion of the Fire Safety Planning Training for Owners and Operators in accordance with Ontario Regulation 150/13 an asset.
- Excellent customer service skills and an ability to teach others.
- Strong verbal and written communication skills.
- Proven track record of effective team management, budget management and operational excellence.
- Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.
Regional General Manager - Retirement Operations
About the role
As a valued member of the team, the Regional General Manager Retirement Operations provides leadership and operational oversight to ensure excellence in resident experience, occupancy, and compliance across a portfolio of retirement residences.
The Regional General Manager Retirement Operations plays a critical role in maintaining occupancy and delivering exceptional experiences across our retirement residences. In the absence of a General Manager, this role assumes full leadership responsibility for a residence—ensuring company standards, legislative requirements, and financial objectives are met or exceeded, while promoting and maintaining occupancy.
This position supports all residences within our Retirement portfolio to drive ongoing operational excellence, foster engaged teams, and build strong relationships with residents, families, and the broader community. The Retirement Operations Support Partner is deployed to various residences as needed, providing leadership and oversight to ensure compliance with legislative requirements and adherence to organizational standards.
What you will be doing:
- Provide interim leadership and direction to an interdisciplinary team of Managers, Sales Consultants and Front Line employees.
- Lead daily operations to achieve occupancy, Net Operating Income, and Operating Margin targets
- Ensure compliance with all applicable provincial legislation, company standards, and safety regulations.
- Develop and implement short- and long-term operational plans for assigned residence(s).
- Collaborate with internal resources to ensure the optimum working environment so that team members, who value their work, are engaged and provide the best resident experience.
- Develop short and long term operational plans for the efficient operation of the residence(s).
- Provide support and direction to the team to achieve targeted occupancy, Net Operating Income and Operating Margin.
- Respond promptly to resident and family member concerns, including mediating a satisfactory response and implementing an action plan to avoid reoccurrence of similar issue
- Ensure site level compliance with all applicable provincial legislation
- Plan, coordinate, direct and monitor the effectiveness of all operational activities of the assigned residence(s) for the duration of General Manager vacancy.
- Monitor all standing committees to ensure they are functioning within the terms of reference that outlines their function and area of responsibility.
- Partner with Marketing to align operational priorities with sales objectives.
- Monitor and support all standing committees, ensuring alignment with mandates and objectives.
- Delegate responsibility to the leadership team based on clearly defines lines of communication.
- Foster positive community partnerships with health and service providers, business leaders, civic officials and other community agencies to promote the residence as part of the community.
- Seek opportunity to ensure a participative working relationship within Local Health Integrations Network (LHIN).
- Oversee recruitment, orientation and performance of all team members in the residence.
- Monitor the master schedule to ensure consistency in staffing and service levels.
- Makes adjustments to staffing levels in response to occupancy fluctuations and service enhancement as required
- Oversee the effective and efficient procurement and supply control procedures in all departments.
- Review financial statements and take action on variances to bring expenditures in line with budget.
- Maintain workplace health and safety compliance, including oversight of Occupational Health & Safety Committees and claims management.
- Act as the Sales Advisor in the residence, as required, leading tours and prospect follow-up.
- Support and execute community marketing plans and promotional initiatives.
- Hold the primary responsibility for all sales functions on an interim basis in the absence of a Sales Advisor.
- Manage and report on changes in the marketplace and competitive intelligence.
- Lead financial tasks as it relates to Residence Sales.
- Ensure residence is tour ready at all times.
Who you are:
- Bachelor’s degree in Business Administration, Hotel Management or a related field.
- Minimum 3 years progressive leadership experience in retirement living, hospitality or a related sectors.
- 1-3 years’ experience in sales and/or marketing
- Unionized environment experience is an asset.
- Ontario: Certified Administrator through Ontario Retirement Communities Association an asset.
- Successful completion of the Fire Safety Planning Training for Owners and Operators in accordance with Ontario Regulation 150/13 an asset.
- Excellent customer service skills and an ability to teach others.
- Strong verbal and written communication skills.
- Proven track record of effective team management, budget management and operational excellence.
- Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
About Sienna Senior Living
At Sienna Senior Living, our Purpose is to cultivate happiness in daily life. Our work does not stop at providing the highest quality of service and care to our residents - it goes much further. Each and every day, we strive to bring happiness into our residents’ lives by enabling our team to put their passion for their work into action and supporting families to bring joy into our homes.
Sienna is one of Canada’s largest owners and operators of senior living options, with 93 high-quality residences in key markets in Ontario, British Columbia, Alberta and Saskatchewan. We offer independent living, assisted living and memory care under our Aspira retirement brand, as well as long-term care, specialized programs and services, and expert management services. Our approximately 12,000 team members are committed to helping residents discover happiness through personalization, choice and community engagement in a comfortable, home-like setting.
Our aim is to consistently create a positive resident experience, along with a high-performing team and workplace culture that are driven by shared Values and a commitment to innovation and excellence. As leaders in the sector, we leverage technology and best practices to constantly set new benchmarks for quality. At the same time, we never lose sight of our vision— to be Canada’s most trusted and most loved senior living provider.