Administrative Assistant, Members Products & Services
About the role
At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!
THE JOB: Administrative Assistant, Members’ Products & Services
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $46,160 - $57,700
Reporting to the Advisory Services Manager, the Administrative Assistant, MPS is responsible for providing administrative support to the Insurance team. This role will respond to a variety of inquiries for the team from both internal and external stakeholders and requires the Administrative Assistant to provide excellent customer service and timely, efficient follow-up. Curiosity and problem solving skills are key in order to effectively triage incoming requests.
In addition, the Administrative Assistant helps with scheduling member appointments with our team of Insurance Advisors and preparing for advisor events and presentations. We use a variety of software programs in the course of our work – versatility in learning new software is important.
Key areas of responsibilities include:
- Schedule meetings with members and Insurance Advisors. Manage online appointment bookings and follow-up with members by phone or email, as required.
- Respond to insurance summary requests from referral partners in an efficient and courteous manner
- Run regular member report for client touch-points and follow-up appropriately
- Read email inquiries from the Doctors of BC Service Centre, identify priorities, and distribute or respond as appropriate
- Assisting with event preparation (preparing forms, booth equipment, brochures, promotional material, shipping)
- Saving client documentation into client relationship database and update client records
- Ordering promotional materials and monitoring stock
- Make travel and accommodation arrangements for advisors
- Perform general office duties as required.
WHAT SUCCESS LOOKS LIKE
Building Relationships (B):
- Establishes and maintains relationships with peers and contacts with access to information and to key business partners.
- Shares information and advice on how to get things done and who to involve.
Communication for Results (B):
- Converses with, and writes to, peers in ways that support transactional and administrative activities.
- Seeks and shares information and opinions.
- Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
Problem Solving (B):
- Investigates defined issues with uncertain cause.
- Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
- Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
- Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
Initiative (I):
- Seeks out new challenges that require risk taking.
- Determines the resources, team support, and technical needs necessary to enable success and procures them.
- Keeps responding to the challenge in spite of obstacles and setbacks.
Thoroughness (B):
- Performs tasks according to quality and output standards.
- Outcomes meet internal and external customer requirements.
- Solicits feedback on performance in new tasks.
- Measures accuracy using performance metrics.
- Sets improvement standards to reduce errors, omissions, and oversights.
Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.
WHAT YOU BRING
- Superior customer service skills and proven ability to communicate effectively by email, phone or in-person
- Excellent computer skills using Outlook, Word, Excel, CRM and appointment booking software; able to learn many different software programs.
- Outstanding attention to detail when setting up and maintaining electronic files.
- Organized, resourceful and efficient.
- Ability to problem solve independently and a curiosity to investigate issues thoroughly.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
- Demonstrated ability to work independently and as a member of the team.
- Knowledge of life insurance or health insurance an asset.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.
We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
About Doctors of BC
At Doctors of BC, we make a meaningful difference in improving health care for British Columbians by working alongside our physician members to achieve quality patient care through the promotion of engagement, collaboration, and physician leadership.
Our goal is to promote a social, economic, and political climate in which members can provide the citizens of British Columbia with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
As partners in progress, we help make sure the voices of BC’s doctors are heard throughout the government, media, and public. We advocate for a fair health care system for all patients.
We are governed by physician members who are elected annually to the Board of Directors. Our President serves as primary spokesperson. In addition, Doctors of BC members contribute to over 60 committees that advocate for issues of importance to physicians, and to the citizens of BC.
Administrative Assistant, Members Products & Services
About the role
At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!
THE JOB: Administrative Assistant, Members’ Products & Services
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $46,160 - $57,700
Reporting to the Advisory Services Manager, the Administrative Assistant, MPS is responsible for providing administrative support to the Insurance team. This role will respond to a variety of inquiries for the team from both internal and external stakeholders and requires the Administrative Assistant to provide excellent customer service and timely, efficient follow-up. Curiosity and problem solving skills are key in order to effectively triage incoming requests.
In addition, the Administrative Assistant helps with scheduling member appointments with our team of Insurance Advisors and preparing for advisor events and presentations. We use a variety of software programs in the course of our work – versatility in learning new software is important.
Key areas of responsibilities include:
- Schedule meetings with members and Insurance Advisors. Manage online appointment bookings and follow-up with members by phone or email, as required.
- Respond to insurance summary requests from referral partners in an efficient and courteous manner
- Run regular member report for client touch-points and follow-up appropriately
- Read email inquiries from the Doctors of BC Service Centre, identify priorities, and distribute or respond as appropriate
- Assisting with event preparation (preparing forms, booth equipment, brochures, promotional material, shipping)
- Saving client documentation into client relationship database and update client records
- Ordering promotional materials and monitoring stock
- Make travel and accommodation arrangements for advisors
- Perform general office duties as required.
WHAT SUCCESS LOOKS LIKE
Building Relationships (B):
- Establishes and maintains relationships with peers and contacts with access to information and to key business partners.
- Shares information and advice on how to get things done and who to involve.
Communication for Results (B):
- Converses with, and writes to, peers in ways that support transactional and administrative activities.
- Seeks and shares information and opinions.
- Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
Problem Solving (B):
- Investigates defined issues with uncertain cause.
- Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems.
- Suggests alternative approaches that meet the needs of the organization, the situation, and those involved.
- Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
Initiative (I):
- Seeks out new challenges that require risk taking.
- Determines the resources, team support, and technical needs necessary to enable success and procures them.
- Keeps responding to the challenge in spite of obstacles and setbacks.
Thoroughness (B):
- Performs tasks according to quality and output standards.
- Outcomes meet internal and external customer requirements.
- Solicits feedback on performance in new tasks.
- Measures accuracy using performance metrics.
- Sets improvement standards to reduce errors, omissions, and oversights.
Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.
WHAT YOU BRING
- Superior customer service skills and proven ability to communicate effectively by email, phone or in-person
- Excellent computer skills using Outlook, Word, Excel, CRM and appointment booking software; able to learn many different software programs.
- Outstanding attention to detail when setting up and maintaining electronic files.
- Organized, resourceful and efficient.
- Ability to problem solve independently and a curiosity to investigate issues thoroughly.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
- Demonstrated ability to work independently and as a member of the team.
- Knowledge of life insurance or health insurance an asset.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.
We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
About Doctors of BC
At Doctors of BC, we make a meaningful difference in improving health care for British Columbians by working alongside our physician members to achieve quality patient care through the promotion of engagement, collaboration, and physician leadership.
Our goal is to promote a social, economic, and political climate in which members can provide the citizens of British Columbia with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
As partners in progress, we help make sure the voices of BC’s doctors are heard throughout the government, media, and public. We advocate for a fair health care system for all patients.
We are governed by physician members who are elected annually to the Board of Directors. Our President serves as primary spokesperson. In addition, Doctors of BC members contribute to over 60 committees that advocate for issues of importance to physicians, and to the citizens of BC.