Premium Collections Senior Manager
Top Benefits
About the role
Truthfulness | Fairness | Value | Loyalty
At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.
Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive!
Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!
SENIOR MANAGER, PREMIUM COLLECTIONS - Remote
Here is what you will spend your time doing!
Leadership
-
Lead a high-performance, engaged team through coaching, development, and succession planning.
-
Align collection objectives with organizational priorities and ensure consistent practices across the enterprise.
-
Lead change management initiatives and gain stakeholder support.
-
Champion Western’s Guiding Principles and act as SME for enterprise-wide collections.
Strategic Leadership & Planning
-
Develop and drive the strategic roadmap for the Customer Premium Collection Experience.
-
Use data insights to monitor financial performance and inform strategic decisions.
-
Identify growth opportunities while managing collection risk.
-
Lead integration efforts for premium collections during mergers and acquisitions.
Operational Excellence
-
Ensure continuity of operations, including software release management.
-
Maintain service standards for timely and accurate customer support.
-
Drive process improvements and cost optimization using multi-system data.
Risk & Compliance
-
Maintain a risk management framework and ensure compliance with internal and external standards.
-
Use data analysis to identify and mitigate business and profitability risks.
Stakeholder Engagement & Collaboration
-
Strengthen partnerships with Sales and Transformation teams.
-
Support Sales Leaders with training and understanding of financing products.
-
Maintain a competitive suite of premium finance products aligned with enterprise strategy.
-
Collaborate across functions to deliver training and change management communications.
-
Support enterprise data and analytics initiatives and manage vendor relationships.
What are we looking for?
-
CFA or CPA designation an asset
-
Demonstrated track record of leading high-performing teams within financial operations or collections.
-
Strong business acumen and financial literacy.
-
Proficiency in data analysis and translating insights into strategic actions.
-
Effective decision-making, problem-solving, and organizational awareness.
-
High level of accountability, integrity, and collaboration.
-
Ability to influence and build relationships across diverse stakeholder groups.
Hours: 37.5hrs per week – Full-time role
Location: Remote Options available in Canada
Requisition: 82215
Compensation Range: $115,000 - $160,000
At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing Careers Page on our website.
Health and Wellness
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.
For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation**.**
About Western Financial Group
Western Financial Group is a diversified insurance services company that is focused on creating security and has provided over one million Canadians the right protection for more than 100 years. Headquartered in High River, Alberta, Western provides personal and business insurance through 220 locations, its affiliates and a variety of connected channels, with an engaged team of approximately 2,100 people.
Day in and day out, the interactions of our people are rooted in four guiding principles: Truthfulness, Fairness, Value and Loyalty. For customers, that means honesty and accountability from your Western insurance experts; trust and loyalty; hard-earned knowledge of our business; and longstanding relationships with enduring value.
Western Financial Group is a subsidiary of Trimont Financial, a wholly-owned subsidiary of The Wawanesa Mutual Insurance Company.
Premium Collections Senior Manager
Top Benefits
About the role
Truthfulness | Fairness | Value | Loyalty
At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.
Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive!
Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion!
SENIOR MANAGER, PREMIUM COLLECTIONS - Remote
Here is what you will spend your time doing!
Leadership
-
Lead a high-performance, engaged team through coaching, development, and succession planning.
-
Align collection objectives with organizational priorities and ensure consistent practices across the enterprise.
-
Lead change management initiatives and gain stakeholder support.
-
Champion Western’s Guiding Principles and act as SME for enterprise-wide collections.
Strategic Leadership & Planning
-
Develop and drive the strategic roadmap for the Customer Premium Collection Experience.
-
Use data insights to monitor financial performance and inform strategic decisions.
-
Identify growth opportunities while managing collection risk.
-
Lead integration efforts for premium collections during mergers and acquisitions.
Operational Excellence
-
Ensure continuity of operations, including software release management.
-
Maintain service standards for timely and accurate customer support.
-
Drive process improvements and cost optimization using multi-system data.
Risk & Compliance
-
Maintain a risk management framework and ensure compliance with internal and external standards.
-
Use data analysis to identify and mitigate business and profitability risks.
Stakeholder Engagement & Collaboration
-
Strengthen partnerships with Sales and Transformation teams.
-
Support Sales Leaders with training and understanding of financing products.
-
Maintain a competitive suite of premium finance products aligned with enterprise strategy.
-
Collaborate across functions to deliver training and change management communications.
-
Support enterprise data and analytics initiatives and manage vendor relationships.
What are we looking for?
-
CFA or CPA designation an asset
-
Demonstrated track record of leading high-performing teams within financial operations or collections.
-
Strong business acumen and financial literacy.
-
Proficiency in data analysis and translating insights into strategic actions.
-
Effective decision-making, problem-solving, and organizational awareness.
-
High level of accountability, integrity, and collaboration.
-
Ability to influence and build relationships across diverse stakeholder groups.
Hours: 37.5hrs per week – Full-time role
Location: Remote Options available in Canada
Requisition: 82215
Compensation Range: $115,000 - $160,000
At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.
If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at talent.acquisition@westernfg.ca or reviewing Careers Page on our website.
Health and Wellness
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.
For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation**.**
About Western Financial Group
Western Financial Group is a diversified insurance services company that is focused on creating security and has provided over one million Canadians the right protection for more than 100 years. Headquartered in High River, Alberta, Western provides personal and business insurance through 220 locations, its affiliates and a variety of connected channels, with an engaged team of approximately 2,100 people.
Day in and day out, the interactions of our people are rooted in four guiding principles: Truthfulness, Fairness, Value and Loyalty. For customers, that means honesty and accountability from your Western insurance experts; trust and loyalty; hard-earned knowledge of our business; and longstanding relationships with enduring value.
Western Financial Group is a subsidiary of Trimont Financial, a wholly-owned subsidiary of The Wawanesa Mutual Insurance Company.