Senior Director of Compliance Operations
Remote
United States, Canada
$171,000 - $243,000/yearly
Senior Level
Top Benefits
Medical, dental, and vision coverage for employee and dependents
Employer contribution to Health Savings Account (HSA)
Generous paid parental leave
About the role
Who you are
- 8+ years of experience in a senior compliance role at a fintech, financial institution, or regulated entity (e.g., MSB, MTL, bank, broker-dealer), with a track record of building and managing compliance programs
- Strong communication skills—able to establish credibility and convey complex compliance matters clearly to diverse audiences
- Advanced investigative skills, including inquiry, analysis, and presenting findings in both written and verbal form
- Proven experience leading a team of compliance analysts or BSA/AML investigators
- In-depth knowledge of applicable laws, regulations, and guidance related to money laundering, terrorist financing, and other financial crimes, including BSA, OFAC, FinCEN, and SAR filing requirements
- Understanding of Reg E and Travel Rule requirements
- Experience working with state and federal regulators, internal auditors, and third-party examiners
- ACAMS (or equivalent AML certification) required within 15 months of hire
What the job involves
- As our Sr Director, Compliance Operations, you will lead the team responsible for implementing and managing a case management program that supports our ecosystem’s banks and fintech partners
- This program covers Customer Identification Program (CIP) / Know-Your-Customer (KYC) requirements, financial crime investigations, and Reg E disputes
- Although Synctera is a technology company, not a regulated financial institution, we meet significant state and federal reporting and examination obligations on behalf of our customers and partners
- We’re looking for a hands-on leader with deep experience building and running practical compliance programs in highly regulated, fast-paced environments
- Reporting directly to the Chief Risk & Compliance Officer, you’ll develop and maintain the policies, processes, and controls that mitigate risk, ensure regulatory compliance, and prevent and detect illicit financial activity
- You’ll also stay ahead of changing regulations to keep our compliance program current and effective
- Lead and develop the Compliance Operations team to execute a robust case management program, including customer onboarding, transaction monitoring, Reg E dispute resolution, and investigation of case alerts
- Ensure adherence to BSA/AML rules, OFAC compliance, consumer compliance rules (such as Reg E), and other applicable financial crime regulations
- Maintain and update policies, procedures, and documentation to reflect current operations and best practices
- Partner with sponsor banks—escalating cases, responding to information requests, and addressing program feedback
- Partner with fintech clients to educate them on our compliance program, understand their products and customers, and address feedback or questions
- Recommend and help implement technology solutions to enhance compliance capabilities and operational efficiency
- Ensure the team receives regular training on relevant compliance regulations and practices
- Monitor regulatory changes and integrate new requirements into the case management program
- Conduct risk analyses of fintech partners’ transactions, products, and services to identify and mitigate risks to Synctera
- Develop metrics and reporting to detect emerging risks for clients and partners
- Conduct self-assessments and present findings on program quality and effectiveness to the Chief Risk & Compliance Officer and other executive stakeholders
Benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
About Synctera
Financial Services
51-200
Synctera’s platform gives companies of all sizes the technology infrastructure, sponsor bank connection, and compliance framework they need to launch FinTech or embedded banking products. With a single set of powerful APIs, companies are able to quickly launch and scale products such as debit cards, bank accounts, charge cards, lines of credit, and money movement. Whether you are a FinTech company or an established business wanting to embed banking into your existing product set, Synctera can help you bring your vision to life.
Senior Director of Compliance Operations
Remote
United States, Canada
$171,000 - $243,000/yearly
Senior Level
Top Benefits
Medical, dental, and vision coverage for employee and dependents
Employer contribution to Health Savings Account (HSA)
Generous paid parental leave
About the role
Who you are
- 8+ years of experience in a senior compliance role at a fintech, financial institution, or regulated entity (e.g., MSB, MTL, bank, broker-dealer), with a track record of building and managing compliance programs
- Strong communication skills—able to establish credibility and convey complex compliance matters clearly to diverse audiences
- Advanced investigative skills, including inquiry, analysis, and presenting findings in both written and verbal form
- Proven experience leading a team of compliance analysts or BSA/AML investigators
- In-depth knowledge of applicable laws, regulations, and guidance related to money laundering, terrorist financing, and other financial crimes, including BSA, OFAC, FinCEN, and SAR filing requirements
- Understanding of Reg E and Travel Rule requirements
- Experience working with state and federal regulators, internal auditors, and third-party examiners
- ACAMS (or equivalent AML certification) required within 15 months of hire
What the job involves
- As our Sr Director, Compliance Operations, you will lead the team responsible for implementing and managing a case management program that supports our ecosystem’s banks and fintech partners
- This program covers Customer Identification Program (CIP) / Know-Your-Customer (KYC) requirements, financial crime investigations, and Reg E disputes
- Although Synctera is a technology company, not a regulated financial institution, we meet significant state and federal reporting and examination obligations on behalf of our customers and partners
- We’re looking for a hands-on leader with deep experience building and running practical compliance programs in highly regulated, fast-paced environments
- Reporting directly to the Chief Risk & Compliance Officer, you’ll develop and maintain the policies, processes, and controls that mitigate risk, ensure regulatory compliance, and prevent and detect illicit financial activity
- You’ll also stay ahead of changing regulations to keep our compliance program current and effective
- Lead and develop the Compliance Operations team to execute a robust case management program, including customer onboarding, transaction monitoring, Reg E dispute resolution, and investigation of case alerts
- Ensure adherence to BSA/AML rules, OFAC compliance, consumer compliance rules (such as Reg E), and other applicable financial crime regulations
- Maintain and update policies, procedures, and documentation to reflect current operations and best practices
- Partner with sponsor banks—escalating cases, responding to information requests, and addressing program feedback
- Partner with fintech clients to educate them on our compliance program, understand their products and customers, and address feedback or questions
- Recommend and help implement technology solutions to enhance compliance capabilities and operational efficiency
- Ensure the team receives regular training on relevant compliance regulations and practices
- Monitor regulatory changes and integrate new requirements into the case management program
- Conduct risk analyses of fintech partners’ transactions, products, and services to identify and mitigate risks to Synctera
- Develop metrics and reporting to detect emerging risks for clients and partners
- Conduct self-assessments and present findings on program quality and effectiveness to the Chief Risk & Compliance Officer and other executive stakeholders
Benefits
- 100% of medical, dental, and vision benefits for you and your dependents paid for by Synctera
- Employer contribution to a Health Savings Account (HSA)
- Generous paid parental leave
- Fertility benefits
- Unlimited PTO policy
- Competitive salary
- Stock options granted to all full-time employees
- Spot bonus opportunities
- Flexible work environment
- Home office budget
- Monthly telecommunications stipend
- Company social outings
- Access to regional WeWork space for in-person collaboration
About Synctera
Financial Services
51-200
Synctera’s platform gives companies of all sizes the technology infrastructure, sponsor bank connection, and compliance framework they need to launch FinTech or embedded banking products. With a single set of powerful APIs, companies are able to quickly launch and scale products such as debit cards, bank accounts, charge cards, lines of credit, and money movement. Whether you are a FinTech company or an established business wanting to embed banking into your existing product set, Synctera can help you bring your vision to life.