Job Posting Number:

J0326-0281

Job Title:

Family Support Worker

Job Category:

Healthcare Professional

Unit:

Peer Support

Job Type:

Permanent Part Time

Open Positions:

1

City, Province, Country:

Cornwall, Ontario, Canada

Date Posted:

March 9, 2026

Available Shifts:

Day Shift Monday through Friday - Schedule subject to change

Monday to Friday days and evening shift - Schedule subject to change

800 - 1600 - Schedule subject to change

Closing Date:

March 16, 2026

Salary:

$27.60 - $28.37/Hour

Union:

CUPE

Cornwall Community Hospital (CCH) is an acute care hospital located in Cornwall, Ontario along the scenic St. Lawrence River. CCH provides a full range of acute inpatient, outpatient and community mental health services to a catchment area of 100,000 people from the communities of Cornwall, the United Counties of Stormont, Dundas and Glengarry and to the Mohawk community of Akwesasne.
With 186 beds, 1320 employees and 180 physicians, CCH offers a wide range of care and services. These include emergency, surgical, medicine and rehabilitation services, mental health and addiction programs as well as a family birthing centre.
At Cornwall Community Hospital (CCH), we are committed to Exceptional Care. Always.
Our mission is: Our team collaborates to provide exceptional people-centered care.
Our work is guided by our ICARE values - Integrity, Compassion, Accountability, Respect, and Engagement - and three strategic directions:

Recovery - Improving access to care, supporting innovation, and maintaining high standards for safety and quality

People – Supporting staff well-being, building a strong and inclusive team, and listening to patients, clients, and care partners

Integration – Working with partners to improve how care is delivered across the health system

Successful candidates will reflect these values in their work and contribute to our mission by delivering safe, compassionate, respectful, and high-quality care and services in a collaborative environment.

This position is for an existing vacancy. Accommodations are available upon request for candidates participating in the recruitment and selection process.

Summary of responsibilities

The Family Support Worker position acts as caregiver liaison and/or peer to people who are a caregiver to someone experiencing mental health and/or substance use health challenges.
Reporting to the Manager of Outpatient Mental Health Services, Crisis & Mobile Response Services, and Assertive Community Treatment Team, the Family Support Worker will provide non-clinical one-to-one and group support in addition to sharing expertise derived from lived experience within the mental health and substance use health system. This position uses a model of intentional peer support to engage caregivers, provide assistance, and mentorship through supportive listening. By sharing information and tools such as, the Family Wellness Recovery Action Plan (FWRAP), this position provides the opportunity to facilitate smoother transitions between hospital and community services.

Requirements of the job

• Completion of Ontario Secondary School Diploma

• Lived experience as a caregiver to immediate family members/loved ones experiencing mental health/and or substance use health

• Peer mentoring skills

• Completion of peer training and mentorship with the Psychiatric Survivor of Ottawa (PSO) or equivalent organization

• Training certifications in programs such as Family Wellness Recovery Action Plan (FWRAP), Non-violent Crisis intervention

• Excellent people, time management and organization skills

• Demonstrated regular, punctual attendance

• Demonstrated commitment to patient safety

• Computer Skills

• Functional level in both official languages (oral and written in English; oral in French) and testing completed

Assets:

• College-level education in Social Work/Counselling/Social Sciences
• Demonstrated knowledge of family and peer support community resources

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