Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can ethically and effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Training and Communications Specialist. Could it be you? The Senior Training and Communication Specialist is responsible for designing, developing, and facilitating engaging training programs and crafting clear, effective internal communications using various tools and forums. This role ensures employees have the knowledge and tools they need to succeed and that company-wide initiatives are understood and adopted.

The ideal candidate will be a skilled storyteller, a strategic thinker, and a proactive collaborator with a passion for the financial services industry.

Need more details? Keep reading… In this role, responsibilities include but are not limited to:

Training and Development:

• Conduct needs assessments to identify skill gaps and training needs across departments.
• Design and develop comprehensive training materials, including presentations, workshops, e-learning modules, and user manuals.
• Facilitate both in-person and virtual training sessions for employees at all levels.
• Evaluate the effectiveness of training programs and recommend improvements.

Change Management and Internal Communications:

• Collaborate with program leadership and key stakeholders to develop and implement a strategic internal communications plan that aligns with the program's goals and timeline.
• Partner with program managers, department heads, and other stakeholders to understand their communication needs and ensure they are equipped to communicate changes effectively to their teams.
• Draft, edit, and manage the production of all internal communications materials, including company-wide emails, intranet articles, presentations, Q&As, and internal newsletters.
• Work closely with the change management lead to communicate the purpose and benefits of the program, address employee questions and concerns, and celebrate milestones and successes.
• Ensure all communications are consistent in tone and messaging.
• Manage and maintain the company's internal communication channels.
• Support the planning and execution of internal events, such as all-hands meetings, town halls, and virtual roadshows.

Collaboration and Administration:

• Work closely with department heads and subject matter experts to gather information for training and communications.
• Manage project timelines and deliverables for training and communication initiatives.
• Maintain accurate records of training attendance and completion.
• Stay up to date on industry trends in training, development, and internal communications.

So are YOU our next Senior Training and Communications Specialist? You are if you…

• Have a bachelor's degree in Communications, Journalism, Public Relations, or a related field.
• Have 3 - 5 years of experience in a training and communications role, preferably within the financial services industry
• Have proven experience in creating content for both internal and external audiences.
• Have exceptional writing, editing, and verbal communication skills.
• Have strong project management and organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment.
• Have a strategic and creative mindset, with the ability to build a communications function from scratch.
• Have proficiency in Google Workspace and familiarity with content management and social media platforms.

Additional Kudos If You…

• Have knowledge of the banking or fintech industry.
• Have experience with crisis communications planning.

Additional information:

• Please note this role will be required to be in office 3 days a week

Sounds like you? Click below to apply! At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.