About the role:

This position is responsible for leading the strategic planning, execution and continuous evolution of technology initiatives of the United Way Alberta Capital Region. This role involves championing digital transformation efforts, integrating emerging technologies, overseeing design and implementation to optimize technology solutions that will empower our teams and enhance service delivery. The Director oversees the day to day operation of technology and innovation in the development and transformation of enterprise data strategy, governance and management practices to drive improvements to systems, processes and capabilities creating a data informed and insight driven organization. The role requires strong business acumen, leadership skills, strategic thinking, and the ability to understand business requirements as well as foster cross functional innovation.

The Day to Day:

Enterprise Systems and Integration Management

• Direct the design, implementation, administration, and ongoing optimization of enterprise systems and infrastructure—including enterprise applications, data repositories, network environments, and servers—ensuring secure, scalable, and reliable operations with high levels of system availability, performance, and compliance with established architecture, security, and technology standards.

• Serve as the product owner of our Salesforce (CRM), defining and managing priorities and outcomes to ensure both day-to-day functionality and continuous improvement

• Lead the evaluation and integration of emerging technologies—including agentic AI, AIOps, and autonomous systems—into operational workflows, ensuring alignment with organizational values, risk frameworks, and strategic goals.

Data Strategy and Governance

• Lead further development and transformation of enterprise data strategy, governance, and management practices, strengthening the organization’s ability to collect, manage, and use data effectively to support operational performance, decision-making, and strategic planning.

• Lead information privacy and compliance thought the information management framework to ensure compliance with privacy requirements and internal governance.

• Drive standards for how teams communicate, collaborate, and store content across M365 and to improve findability and reduce risk.

• Oversee the data management and analytics team in advancing modern data practices—including data quality, integration, reporting, and analytics—driving improvements to systems, processes, and capabilities that enable a more data-informed and insight-driven organization.

• Consults and liaises with internal teams and stakeholders to resolve challenges related to cross-functional data and information work. Assesses issues, makes recommendations, and supports solution development by providing additional training, developing new processes and rolling them out to the organization, leading requirements gathering sessions, assigning research and development projects, etc.

Technology Operations, Security, and Vendor Management

• Oversee day-to-day technology operations, including management of third-party service providers and vendors, ensuring reliable delivery of IT services, adherence to service level agreements, and alignment with organizational technology standards.

• Establish and maintain cybersecurity and access management practices, including user access reviews, security monitoring, and implementation of policies and controls that safeguard organizational systems, data, and digital assets.

• Develop and maintain operational IT policies, procedures, and controls to support secure and efficient use of technology, including incident response, system maintenance, and compliance with organizational and regulatory requirements.

• Ensures that existing technologies are well utilized, and that staff are trained to leverage the technology, improving overall organizational efficiency and effectiveness.

Leadership and Operational Management

• Provide leadership and direction to the systems, technology and data team, including setting priorities, supporting professional development, and fostering a collaborative, service-oriented culture that aligns with organizational goals.

• Plan, manage, and monitor departmental budgets, ensuring responsible stewardship of financial resources and alignment of technology investments with strategic and operational priorities.

• Establish annual work plans and performance objectives for the team, monitoring progress and adjusting priorities to support evolving organizational needs.

• Build strong partnerships across the organization to ensure technology and data services effectively support programs, operations, and strategic initiatives.

• Demonstrates strong business leadership skills that drive innovation, foster collaboration and deliver measurable business impact.

Data Strategy and Governance

• Lead further development and transformation of enterprise data strategy, governance, and management practices, strengthening the organization’s ability to collect, manage, and use data effectively to support operational performance, decision-making, and strategic planning.

• Lead information privacy and compliance thought the information management framework to ensure compliance with privacy requirements and internal governance.

• Drive standards for how teams communicate, collaborate, and store content across M365 and to improve findability and reduce risk.

• Oversee the data management and analytics team in advancing modern data practices—including data quality, integration, reporting, and analytics—driving improvements to systems, processes, and capabilities that enable a more data-informed and insight-driven organization.

• Consults and liaises with internal teams and stakeholders to resolve challenges related to cross-functional data and information work. Assesses issues, makes recommendations, and supports solution development by providing additional training, developing new processes and rolling them out to the organization, leading requirements gathering sessions, assigning research and development projects, etc.

Technology Operations, Security, and Vendor Management

• Oversee day-to-day technology operations, including management of third-party service providers and vendors, ensuring reliable delivery of IT services, adherence to service level agreements, and alignment with organizational technology standards.

• Establish and maintain cybersecurity and access management practices, including user access reviews, security monitoring, and implementation of policies and controls that safeguard organizational systems, data, and digital assets.

• Develop and maintain operational IT policies, procedures, and controls to support secure and efficient use of technology, including incident response, system maintenance, and compliance with organizational and regulatory requirements.

• Ensures that existing technologies are well utilized, and that staff are trained to leverage the technology, improving overall organizational efficiency and effectiveness.

Leadership and Operational Management

• Provide leadership and direction to the systems, technology and data team, including setting priorities, supporting professional development, and fostering a collaborative, service-oriented culture that aligns with organizational goals.

• Plan, manage, and monitor departmental budgets, ensuring responsible stewardship of financial resources and alignment of technology investments with strategic and operational priorities.

• Establish annual work plans and performance objectives for the team, monitoring progress and adjusting priorities to support evolving organizational needs.

• Build strong partnerships across the organization to ensure technology and data services effectively support programs, operations, and strategic initiatives.

• Demonstrates strong business leadership skills that drive innovation, foster collaboration and deliver measurable business impact.

About you:

You possess knowledge of enterprise systems, cloud platforms, and data management practices, including governance, security, and analytics. You are proficient in Salesforce CRM as a super user, Admin or product owner and have experience managing multiple integrations to maintain Salesforce as a central source of truth. You are skilled in leading technology and data teams, driving performance, development, and collaboration and demonstrate precision around leveraging qualitative and quantitative data to drive systems design and impact. Expert level knowledge around Microsoft product stack.

You have the capability to plan, implement, and optimize complex technology initiatives, systems, and integrations with proven competence to manage technology vendors and service providers to ensure reliable, compliant, and cost-effective operations. Your capacity to translate organizational needs into effective technology and data solutions align with our organization’s strategic priorities. You excel at organizing and leveraging information, people, time, and resources to achieve results efficiently—always working within established organizational hierarchy, processes, systems, and policies. You can set clear priorities and define actionable steps for yourself and others to successfully reach specific goals. With your strong communication skills you will be able to convey technical concepts clearly to non-technical stakeholders.

Your background includes a post-secondary undergraduate degree in Business, Computer Information Systems, Information Technology or related field plus four to six years of supervisory experience.

The successful candidate for this position will be someone who shares our purpose to ensure no one in our community is left behind, is a difference maker in our community, and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioral integrity.

You see yourself in our Values.
We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers’ hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• 4 Day Work Week Program (January – August)

• Flexible hours (Hybrid work environment)

• Birthday off

• Professional Coaching

• LinkedIn Learning

• Extended Health & Dental

• Health Spending Account & Wellness Spending Account

• Employee & Family Assistance Program

• People Connect (virtual psychological support)

• RRSP matching

• 12 days of Personal Illness and Family Responsibility Leave

• 4 weeks’ vacation

• The salary range for this role is $95,000 to $110,000

• (Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca

United Way of the Alberta Capital Region has once again been recognized as one of the 2025 Best Workplaces™ in Government and Social Services.