We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

**Shift:**Monday- Friday; 8:00am-4:30pm

SUMMARY

The Dayforce System Administrator is responsible for the administration, maintenance, and support of the organization’s Dayforce Human Capital Management (HCM) system. This role manages the Dayforce support email, supports system users, develops HR and workforce reports, and ensures system functionality and data integrity. The role works closely with HR, Payroll, IT, and Operations to support reporting needs, troubleshoot system issues, and lead the implementation of new Dayforce modules.

PRIMARY RESPONSIBILITIES

Dayforce System Administration

• Administer and maintain the Dayforce HCM system.
• Manage user access, permissions, and system configurations.
• Monitor system performance and troubleshoot issues.
• Create and manage Dayforce support tickets with Dayforce when required.

System Support

• Manage and respond to inquiries through the Dayforce support email inbox.
• Provide support and guidance to employees and managers using Dayforce.
• Document system issues and resolutions.

Reporting & HR Metrics

• Create and maintain Dayforce reports and dashboards.
• Generate reports supporting HR metrics and workforce analytics including headcount, turnover, scheduling, and attendance.
• Provide workforce management reports to HR leadership and operational teams.

Workforce Management Support

• Support managers with workforce management and scheduling reports.
• Provide data insights to support workforce planning and operational decisions.

Module Implementation

• Lead the implementation and rollout of new Dayforce modules not yet launched within the organization.
• Configure, test, and support module deployment.
• Provide training and support to users during implementation.

Training & Continuous Improvement

• Provide training and guidance to employees and managers on Dayforce functionality.
• Develop user guides and documentation.
• Identify opportunities to improve system processes and reporting capabilities.

REQUIREMENTS/QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field preferred.
• 3–5 years of experience working with Dayforce or similar HCM platforms.
• Experience in HCM administration and workforce reporting.
• Strong knowledge of HR systems and reporting tools.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational abilities.
• Strong attention to detail.

WORKING CONDITIONS

• Office-based role with extensive computer and system use.
• Regular collaboration with employees, managers, and internal departments.
• Requires managing multiple priorities and responding to support requests.

Your Cool Work Perks

Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

#ERBNON