At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We’re passionate about our Cardmembers and constantly innovating to strengthen and deepen our relationships with them. As Senior Analyst, Premium Products, you will play a key role on the Platinum and Centurion portfolios through the design and execution of product strategies and marketing plans.

You will be responsible for the day-to-day management and maintenance of these premium Card products, including their associated services, benefits and capabilities. You will refine your analytical skills through compiling monthly performance dashboards, analyzing data, and extracting insights to inform product and campaign performance.

This role offers a rich and diverse opportunity to grow and collaborate with stakeholders across the organization. If you have a customer-centric mindset, a passion for solving complex challenges and a drive to make an impact – this role is for you!

Responsibilities

Marketing & Acquisition:

• Assist in the strategic development of premium communication plans and measuring performance to inform future actions.
• Collaborate with creative agencies and internal marketing teams to ensure effective messaging of the products within the portfolio to drive benefit awareness for prospects and Cardmembers.
• Own the end-to-end management of the Centurion Acquisition channel, including the evolution of the capabilities to support a seamless experience.

Strategy & Analytics:

• Develop regular reports measuring and analyzing the performance of key business metrics, recommend and implement strategic actions and solutions with a focus on profitability.
• Support the development and execution of portfolio strategy including new products/capabilities and product refresh efforts.
• Understand customer and competitive trends by carrying out periodic competitive and qualitative assessments and providing commentary on findings.

Management:

• Support day-to-day external and internal partner relationships.
• Work effectively across broader Amex teams to deliver enhanced efficiencies, processes, services and Cardmember experiences (Servicing, Legal, Compliance, Technologies, etc.).
• Partner with internal marketing teams on developing communications and reviewing marketing materials for accuracy.

Qualifications

• University Degree (preferably Business/Marketing) with minimum 1-2 years of product, marketing or management work experience.
• Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation.
• Experience developing partnerships and managing relationships.
• Proven ability to analyze data sets; demonstrate critical thinking, problem-solving skills, and the ability to identify actionable insights.
• Strong oral and written communication skills; emphasis on proposal development and the creation/delivery of effective presentations.
• Demonstrated multi-tasking, project management, attention to detail and prioritization skills in a demanding environment.
• Proven ability to lead change and set priorities, with capacity to be flexible and adapt with new opportunities.
• Proficiency in MS Office, notably Excel, Word and PowerPoint.

Personal Attributes

• Logical and naturally curious mindset; seeks opportunities to learn and develop.

• Professional, self-motivated and driven.

• Demonstrates adaptability and personal accountability.

• Solution-oriented.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.