Who you are

• Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services
• Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints
• Knowledge of how SaaS or platform-based systems scale, including concepts such as multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness
• Comfort working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs
• Skill in turning ambiguous technical problems into clear product strategy, priorities, and actionable plans
• Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment
• Strength in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences
• Openness to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms
• Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement
• Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application

What the job involves

• As a Senior Product Manager on the Tenant Scale area within Infrastructure Platforms, you’ll help shape how GitLab supports large, complex customers as they grow across departments, projects, and regions
• This role focuses on the product choices needed to make tenant data more portable, scalable, and ready for a unified deployment model across GitLab.com, Dedicated, and, over time, Self-Managed
• You’ll work on problems that sit at the intersection of product strategy, infrastructure, and customer needs, including how we build a platform to horizontally scale our SaaS architecture, how to enable tenant movement between environments, how isolation and regional requirements are handled, and what needs to be in place to support a more cellular architecture
• In your first year, you’ll partner closely with engineering and product peers to define requirements, drive alignment, and help move this work from concept into a deployment model teams can build on
• Drive product direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, moving this work from concept into a deployment model teams can build on in your first year
• Define requirements for our unified deployment platform,, including the capabilities needed before tenants can be hosted in a unified deployment unit
• Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction
• Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas
• Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness
• Facilitate tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification
• Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification
• Support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact

Benefits

• We offer benefits to manage your health, wealth, and well-being regardless of location
• Flexibility in schedule to be there for life’s important moments
• Equity compensation & Employee Stock Purchase Plan offered
• Generous Paid Time Off