Sales / Customer Support Executive
About the role
Type of Employment : Independent Contractor Location: Remote; Hamilton, Alnwick / Haldimand/Cramahe Township/Trent hills Hourly Rate: $18 per hour Key Responsibilities
-
Client Engagement & Solutioning
- Work closely with the client’s sales team to understand customer requirements and recommend suitable telecom solutions.
- Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.
- Assist in responding to customer queries with timely and accurate information.
- Collaborate with the client’s technical teams to ensure the feasibility and customization of solutions.
-
Customer Success & Service Delivery
- Serve as the first point of contact for customer inquiries, requests, and issue resolution.
- Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
- Track customer accounts, follow up on service requests, and ensure SLAs are met.
- Handle escalations professionally, ensuring timely resolution and customer satisfaction.
- Collect and relay customer feedback to improve service quality and solution offerings.
-
Market & Product Knowledge
- Maintain up-to-date knowledge of the client’s product portfolio, telecom technologies, and market trends.
Provide insights to sales and technical teams on emerging customer needs and competitive positioning.
- Qualifications & Skills
- Strong communication, presentation, and interpersonal skills.
- Ability to explain technical telecom solutions to non-technical clients.
- Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word).
- Customer-first mindset with proven problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Ueaen3V72D
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About Pathway Communications
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
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Sales / Customer Support Executive
About the role
Type of Employment : Independent Contractor Location: Remote; Hamilton, Alnwick / Haldimand/Cramahe Township/Trent hills Hourly Rate: $18 per hour Key Responsibilities
-
Client Engagement & Solutioning
- Work closely with the client’s sales team to understand customer requirements and recommend suitable telecom solutions.
- Prepare and deliver product presentations, demonstrations, and proposals tailored to prospective customers.
- Assist in responding to customer queries with timely and accurate information.
- Collaborate with the client’s technical teams to ensure the feasibility and customization of solutions.
-
Customer Success & Service Delivery
- Serve as the first point of contact for customer inquiries, requests, and issue resolution.
- Manage onboarding of new customers and coordinate with internal teams for smooth service delivery.
- Track customer accounts, follow up on service requests, and ensure SLAs are met.
- Handle escalations professionally, ensuring timely resolution and customer satisfaction.
- Collect and relay customer feedback to improve service quality and solution offerings.
-
Market & Product Knowledge
- Maintain up-to-date knowledge of the client’s product portfolio, telecom technologies, and market trends.
Provide insights to sales and technical teams on emerging customer needs and competitive positioning.
- Qualifications & Skills
- Strong communication, presentation, and interpersonal skills.
- Ability to explain technical telecom solutions to non-technical clients.
- Proficiency in CRM systems and Microsoft Office (Excel, PowerPoint, Word).
- Customer-first mindset with proven problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Ueaen3V72D
Not the right fit? Search for Sales / Customer Support Executive jobs in Remote
About Pathway Communications
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world.
Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.