INTERNAL ONLY - Guest Support Worker, Mercy House (Days) Full-Time Permanent
About the role
Job Title: Guest Support Worker (Internal Only) Full-Time
Reports to: Manager of Housing Location: Mercy House (Days) Employment Type: Full-Time Permanent Type: Union Rate of Pay: $25.65 per hour Hours: Flexible - Days, Evenings, Weekends
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries Build rapport using harm-reduction, trauma-informed, and person-centered approaches De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers Collaborate with internal teams and external partners to ensure continuity of care Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices Maintain accurate notes and contribute to communication and documentation Participate in team meetings, training, and service improvement initiatives Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands Open to cross-training across Mercy House What You Bring Post-secondary education in healthcare, social services, or related field Experience in shelters, residential care, or community support Knowledge of community resources for those facing homelessness and addictions Strong communication, interpersonal, and problem-solving skills Ability to work with diverse populations and a commitment to equity and inclusion Comfortable with physical tasks (lifting up to 50 lbs) Able to work independently and in a team Clear Record of Conduct and Vulnerable Sector Check required. Equivalent education/experience may be considered.
CLOSING DATE: EOD Thursday July 30, 2026
(2026GMH003)
Not the right fit? Search for INTERNAL ONLY jobs in Newfoundland and Labrador, Canada
About The Gathering Place
The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, gender-diverse people, and their children living in poverty from a place of crisis and instability to one of stability and security.
MISSION We are a community of safety and hope where positive relationships, choice, and essential resources transform lives.
GUIDING PRINCIPLES We serve women, children, transgender, and non-binary individuals who are experiencing poverty or homelessness.
We believe in hope as an important change agent and hold that hope for everyone.
We believe deeply in the power of community and continue working to develop it.
Our key values include recognizing individual strengths, building respect and trust, and offering acceptance unconditionally.
VISION Fight indifference * Insist on connectedness * Inspire
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INTERNAL ONLY - Guest Support Worker, Mercy House (Days) Full-Time Permanent
About the role
Job Title: Guest Support Worker (Internal Only) Full-Time
Reports to: Manager of Housing Location: Mercy House (Days) Employment Type: Full-Time Permanent Type: Union Rate of Pay: $25.65 per hour Hours: Flexible - Days, Evenings, Weekends
The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.
What You’ll Do
Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries Build rapport using harm-reduction, trauma-informed, and person-centered approaches De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers Collaborate with internal teams and external partners to ensure continuity of care Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices Maintain accurate notes and contribute to communication and documentation Participate in team meetings, training, and service improvement initiatives Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands Open to cross-training across Mercy House What You Bring Post-secondary education in healthcare, social services, or related field Experience in shelters, residential care, or community support Knowledge of community resources for those facing homelessness and addictions Strong communication, interpersonal, and problem-solving skills Ability to work with diverse populations and a commitment to equity and inclusion Comfortable with physical tasks (lifting up to 50 lbs) Able to work independently and in a team Clear Record of Conduct and Vulnerable Sector Check required. Equivalent education/experience may be considered.
CLOSING DATE: EOD Thursday July 30, 2026
(2026GMH003)
Not the right fit? Search for INTERNAL ONLY jobs in Newfoundland and Labrador, Canada
About The Gathering Place
The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, gender-diverse people, and their children living in poverty from a place of crisis and instability to one of stability and security.
MISSION We are a community of safety and hope where positive relationships, choice, and essential resources transform lives.
GUIDING PRINCIPLES We serve women, children, transgender, and non-binary individuals who are experiencing poverty or homelessness.
We believe in hope as an important change agent and hold that hope for everyone.
We believe deeply in the power of community and continue working to develop it.
Our key values include recognizing individual strengths, building respect and trust, and offering acceptance unconditionally.
VISION Fight indifference * Insist on connectedness * Inspire