About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

The SickKids Hospital Concierge and Navigation Team is part of the Patient and Family Experience department, with a focus on delivering exceptional service to the patients and families we serve. The Holiday Navigator is a full-time 9-week contract. In this role, you will support staff and the Foundation Relations team in organizing and distributing donated toys during the Holiday Season.

Here's What You'll Get to Do

• Receive and organize toy donations for patients and their families.
• Determine the appropriateness of the toys received and distribute gifts that do not meet hospital criteria for distribution to other community agencies or resources that may be able to use them.
• Meeting with gift-in-kind donors to accept the donation, thank them on behalf of the hospital, take photos and provide thank you certificates in appreciation of their donation.
• Meeting staff from various departments to help fill their toy requests.
• Work closely with shipping and receiving to track the incoming and outgoing of donations.
• Supervise holiday volunteers.
• Tracking all holiday donations that come in.
• Sponsor-a-Family program support in the organizing of gift packages.

Here's What You'll Need

• Minimum grade 12 education or equivalent required.
• Minimum 2 years of customer service experience.
• Friendly, dependable, and compassionate individual with a high degree of professionalism.
• Excellent communication and interpersonal skills.
• Detail oriented.
• Ability to work independently and in a team setting.
• Adaptability to change and flexibility.
• Ability to wear a mask and stand for 1-2 hours at a time with short breaks as required.
• Demonstrated commitment and actions in advancing equity, diversity, and inclusion objectives

Work Environment: Frequent lifting of donated materials (i.e. boxes of toys and supplies).

Here**'s What You'**ll Love

• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type:

• Temporary full-time, 9-week contract
• 37.5 hours per week

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.