Manager, Information Systems
About the role
Classification & Regular Hours
Hours per Week: 35
Salary Grade 15: $69,180 - $81,370, commensurate with experience.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The Registrar Information Technology Solutions Group (RITS) directly supports the Office of the Registrar, the Vice Provost Academic, the Office of Indigenous Initiatives, Western International, EDI Office and Western Continuing Studies. Furthermore, the RITS Group is responsible for curating and providing data appropriate for our university constituents to support student enrolment, progression and persistence.
The RITS team is comprised of three pillars: the Web and IT Team, the Peoplesoft Team, and the Salesforce Team. All three pillars provide knowledgeable support, enhanced information and knowledge-based management; find efficiencies and optimization to improve system design with a goal to support students from recruitment to graduation .The RITS group develops programs and systems across all of our technologies (Peoplesoft CS, Cold Fusion Rapid Application Development Environment, LaserFiche, Salesforce, Group Mail, ProctorTrak, Brightspace) that improve the efficiency of administrative and counselling staff across campus; the group delivers tools that empower staff in faculties to manage their students and optimize their workload.
This unit is responsible for maintaining a technological infrastructure that remains at the forefront of innovations in Canadian student administration.
Responsibilities
The Manager, Information Systems will be accountable for the planning and oversight of the configuration, support, maintenance, and purchasing of all the Office of the Registrar and Academic Programs computer hardware including, but not limited to, tablets, laptops, desktops, servers, and all peripherals. The Manager will coordinate the purchase, configuration, and installation of software needed by functional staff and will ensure appropriate security, backup, and recovery procedures are in place and implemented. The Manager will manage select Web and IT Projects within the Office of the Registrar and Academic Programs as well as the Explorance Blue Course Evaluation system (SQCT). The Manager will act as a liaison between the Office of the Registrar, Academic Programs and Western Technology Services (WTS) to ensure appropriate procedures, effective and timely communication and that appropriate WTS resources are solicited to assist with the needs of users.
Qualifications
Education:
- Undergraduate degree or College Diploma in Information Technology or a related field
Experience:
- 5 years progressive IT experience
- Previous experience leading teams and implementing projects
- Experience working in post-secondary education is preferred
Knowledge, Skills & Abilities:
- Advanced computer skills with the ability to troubleshoot
- Excellent technical literacy of current and emerging technologies
- Superior analytical skills with the ability to listen to non-technical staff describe their needs and translate those needs into technical specifications
- Strong communication skills to describe technical concepts effectively to both novice and sophisticated users (orally and in writing), lead business discussions and train others and deliver presentations
- Strong flexibility and time management and the ability to manage multiple priorities and crises
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Strong interpersonal skills with the ability to motivate, inspire and lead
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Demonstrated ability to apply creativity, innovation and resourcefulness to daily work, strategic planning and project management
- Self-motivated and ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
- Proven ability to take initiative and champion a project from conception through implementation and evaluation
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.
Manager, Information Systems
About the role
Classification & Regular Hours
Hours per Week: 35
Salary Grade 15: $69,180 - $81,370, commensurate with experience.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The Registrar Information Technology Solutions Group (RITS) directly supports the Office of the Registrar, the Vice Provost Academic, the Office of Indigenous Initiatives, Western International, EDI Office and Western Continuing Studies. Furthermore, the RITS Group is responsible for curating and providing data appropriate for our university constituents to support student enrolment, progression and persistence.
The RITS team is comprised of three pillars: the Web and IT Team, the Peoplesoft Team, and the Salesforce Team. All three pillars provide knowledgeable support, enhanced information and knowledge-based management; find efficiencies and optimization to improve system design with a goal to support students from recruitment to graduation .The RITS group develops programs and systems across all of our technologies (Peoplesoft CS, Cold Fusion Rapid Application Development Environment, LaserFiche, Salesforce, Group Mail, ProctorTrak, Brightspace) that improve the efficiency of administrative and counselling staff across campus; the group delivers tools that empower staff in faculties to manage their students and optimize their workload.
This unit is responsible for maintaining a technological infrastructure that remains at the forefront of innovations in Canadian student administration.
Responsibilities
The Manager, Information Systems will be accountable for the planning and oversight of the configuration, support, maintenance, and purchasing of all the Office of the Registrar and Academic Programs computer hardware including, but not limited to, tablets, laptops, desktops, servers, and all peripherals. The Manager will coordinate the purchase, configuration, and installation of software needed by functional staff and will ensure appropriate security, backup, and recovery procedures are in place and implemented. The Manager will manage select Web and IT Projects within the Office of the Registrar and Academic Programs as well as the Explorance Blue Course Evaluation system (SQCT). The Manager will act as a liaison between the Office of the Registrar, Academic Programs and Western Technology Services (WTS) to ensure appropriate procedures, effective and timely communication and that appropriate WTS resources are solicited to assist with the needs of users.
Qualifications
Education:
- Undergraduate degree or College Diploma in Information Technology or a related field
Experience:
- 5 years progressive IT experience
- Previous experience leading teams and implementing projects
- Experience working in post-secondary education is preferred
Knowledge, Skills & Abilities:
- Advanced computer skills with the ability to troubleshoot
- Excellent technical literacy of current and emerging technologies
- Superior analytical skills with the ability to listen to non-technical staff describe their needs and translate those needs into technical specifications
- Strong communication skills to describe technical concepts effectively to both novice and sophisticated users (orally and in writing), lead business discussions and train others and deliver presentations
- Strong flexibility and time management and the ability to manage multiple priorities and crises
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Strong interpersonal skills with the ability to motivate, inspire and lead
- Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Demonstrated ability to apply creativity, innovation and resourcefulness to daily work, strategic planning and project management
- Self-motivated and ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
- Proven ability to take initiative and champion a project from conception through implementation and evaluation
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.