All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

The Operations Analyst, HR is responsible to provide support, guidance and troubleshooting for all aspects of Payroll, Scheduling and overall HR Operations. The incumbent works with the HR operational areas to identify defects in business models and operational processes. The incumbent will conduct research, investigate workflows, business procedures and recommend changes. In addition, the analysts work to ensure MBLL is following compliance standards and regulations. The analyst provides in-depth knowledge into all aspects of operations including a thorough understanding of each process. Another focus of this position is providing second tier troubleshooting support. In-depth knowledge of each operational department’s processes, deadlines and regulatory requirements ensures any issues are resolved within the timeframes required.

Job Responsibilities

• Manage, correct and implement fixes for all issues, concerns and errors in relation to the HR Systems overall operations

• Review all requests for HR systems changes, issues or enhancements; assess feasibility, complexity and size. Complete requests or develop recommendations for completion depending on complexity and size.

• Provide leadership and /or work within a team for annual testing of items such as T4s, tax patches, fiscal, and calendar year end.

• Provide leadership and/or work within a team for changes required due to regulatory, Collective Bargaining Agreement (CBA), or new HR programs.

• Analyze changes to regulations, compliance or collective bargaining units for impact to current operations. Develop plan to accommodate changes and lead or work within a team to implement the required changes.

• Analyze current processes, work instructions, and procedures to provide recommendations for efficiencies

• Work with the Report Analyst to develop new required reports, evaluate and recommend changes to existing reports and assist in the development of reporting in Cognos to replace current Discoverer reports.

• Maintain current knowledge of Manitoba Employment Standards, Collective Bargaining Agreements, and legislative/regulatory requirements.

• Work with other Operations Analysts, Business Analysts and departments for operational support and troubleshooting.

• Participation in, or back-up for, projects and software upgrades.

• Provide a conduit for interpreting the needs of operational departments within the scope of larger projects and initiatives.

• Contribute to requirement documentation.

• Provide training and support of issue resolutions, process changes due to efficiencies and changes as a result of regulatory, contractual or CBA changes.

• Provide backup for operational areas when needed.

• Run reports related to the post-production payroll register and review/analyze the data for accuracy and anomalies.

• Perform random audits to validate the accuracy of post-production registers and reports, ensuring appropriate procedures are being followed.

• In collaboration with the Report Analyst, develop new methods of auditing, analyzing and reviewing data to ensure data accuracy and effectiveness.

• Perform routine audits on data and prepare reports for management.

• Troubleshoot any data anomalies found, investigate root cause and develop recommendation for corrective and preventative measures.

• Develop and maintain expertise in current and emerging HR practices including payroll, time reporting/scheduling, employee life cycle, etc.

• Research regulatory websites (e.g., Canada Revenue Agency) for changes to processes or standards.

• Provide support and expertise to management to aid in ensuring MBLL remains up-to-date and compliant with all applicable legislation.

• Research and provide recommendations for information sharing within MBLL

• Working with the Director, HR Operations and Total Rewards, develop strategies to address items identified through the annual audit.

• Develop and maintain issue resolution, approvals and required testing documentation.

• Manage all requests, issues, questions triaged from the HR Connect Centre.

• In collaboration with the affected department, assist in the modification and/or creation of work instructions as required.

• Create learning aids as required.

• Create new training materials as required.

• Prepare and deliver basic staff training as required.

• Other related duties as assigned.

Primary Qualifications

• HR and/or Payroll Accreditation, or an equivalent combination of education and experience.
• A minimum of five years related work experience with HR business processes.
• A thorough knowledge of the HR key processes, including complete understanding of the employee life cycle.
• HR Systems application experience required. Experience in Personality with an emphasis on Payroll, Time Management, Employee Life Cycles, and Cognos is desirable.
• Solid experience in troubleshooting, issue resolution, and interpretation of regulatory and compliance standards.
• Outstanding interpersonal and communications skills.
• Demonstrated ability to maintain a motivated and high performing work ethic. Time management & the ability to self-prioritize work is critical.
• Advanced skills in Microsoft Office (Word, Excel, Outlook, Visio and PowerPoint).
• Upgrading and professional development are required to stay current with changes in the profession.
• Working knowledge of user/business requirements and needs.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.
• Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

• Project management education or experience is considered an asset.

• Payroll accreditation is considered an asset.

• Knowledge and experience with other HR related applications such as Learning Management, Performance Management, Labour Relations, Compensation, Recruitment and self-service applications is an asset.

• Bilingual French/English language skills are an asset.

**Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.