Casual – Customer Care Coordinator
About the role
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
What you’ll do:
Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service. Only those candidates who have a true passion for delivering a superior customer experience should apply.
You will be responsible for responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status etc. You will receive extensive product knowledge training.
Additional Details:
- Remote position – hardware provided
- Customizable schedule – work between 3 and 35 hours a week (after completing training)
- Must be available for 3 to 6 months of full-time, in-person training weekdays from 8 a.m. to 4 p.m.
- Full-time, in-person training begins on date of hire.
Eligibility
To be eligible for this part-time casual arrangement you must be:
- At least 18 years of age
- Legally eligible to work in Canada
- Living in Winnipeg or surrounding area for the full duration of your work term
Qualifications:
- Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
- Exceptional customer service skills and strong active listening skills
- Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
- Ability to act with care and professionalism in challenging or sensitive situations
- Eagerness to learn and determination to succeed
- Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
- Ability to self-motivate and prioritize time-sensitive deadlines, stay composed and organized in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Customer service experience (inbound contact center, retail, hospitality) is considered an asset
- Bilingual French is considered an asset
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 205.
About Johnston Group Inc.
One of Canada's Leading Group Insurance Administrators.
Johnston Group offers companies a new way of thinking about how to structure an employee benefit program that meets the employees’ and company’s needs. Integrity, respect and professionalism, along with a strong desire to strive for excellence, mean clients can expect exceptional service and a positive experience each time they contact Johnston Group.
Johnston Group provides benefit services to more than 30,000 businesses and their employees. With over $400 million in premiums under its administration, and over 30 years of experience, Johnston Group’s strength lies in its administrative capabilities. Headquartered in Winnipeg, Manitoba, a staff of approximately 200:
* issue 300 new group cases a month;
* field 26,000 calls monthly from advisors, employers and employees; and
* process over 1,200 health and dental claims on a typical day, virtually all within 48 hours of receipt.
Johnston Group is proud to have been recognized as one of Canada’s 50 Best Managed Companies every year since 2001 and a member of the Platinum Club since 2007. The country’s leading business awards program, sponsored by Deloitte, CIBC Commercial Banking, National Post, Mackay CEO Forums, and Queen's School of Business, recognizes excellence in privately-owned and managed Canadian companies.
In the Spirit of respect, we honour and acknowledge our head office is on Treaty One territory and the traditional lands of the Anishinaabe, Ininew, Oji-Cree, Dene, Dakota, and the Homeland of the Red River Métis Nation. We are grateful and thankful for our water, which comes from Shoal Lake 40 First Nation Treaty 3 territory, and we understand its significance in light of the many communities who currently do not enjoy the benefit of clean drinking water. We are committed to supporting the interests of Indigenous peoples and communities and we pledge to listen, learn and work together in the spirit of truth and reconciliation.
Casual – Customer Care Coordinator
About the role
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
What you’ll do:
Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service. Only those candidates who have a true passion for delivering a superior customer experience should apply.
You will be responsible for responding to incoming phone, email, and chat inquiries regarding plan information, coverage, status etc. You will receive extensive product knowledge training.
Additional Details:
- Remote position – hardware provided
- Customizable schedule – work between 3 and 35 hours a week (after completing training)
- Must be available for 3 to 6 months of full-time, in-person training weekdays from 8 a.m. to 4 p.m.
- Full-time, in-person training begins on date of hire.
Eligibility
To be eligible for this part-time casual arrangement you must be:
- At least 18 years of age
- Legally eligible to work in Canada
- Living in Winnipeg or surrounding area for the full duration of your work term
Qualifications:
- Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
- Exceptional customer service skills and strong active listening skills
- Ability to multitask and navigate multiple computer programs simultaneously while speaking on the phone
- Ability to act with care and professionalism in challenging or sensitive situations
- Eagerness to learn and determination to succeed
- Ability to deal with complex inquiries and independently make decisions to solve concerns for our customers
- Ability to self-motivate and prioritize time-sensitive deadlines, stay composed and organized in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Customer service experience (inbound contact center, retail, hospitality) is considered an asset
- Bilingual French is considered an asset
JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 205.
About Johnston Group Inc.
One of Canada's Leading Group Insurance Administrators.
Johnston Group offers companies a new way of thinking about how to structure an employee benefit program that meets the employees’ and company’s needs. Integrity, respect and professionalism, along with a strong desire to strive for excellence, mean clients can expect exceptional service and a positive experience each time they contact Johnston Group.
Johnston Group provides benefit services to more than 30,000 businesses and their employees. With over $400 million in premiums under its administration, and over 30 years of experience, Johnston Group’s strength lies in its administrative capabilities. Headquartered in Winnipeg, Manitoba, a staff of approximately 200:
* issue 300 new group cases a month;
* field 26,000 calls monthly from advisors, employers and employees; and
* process over 1,200 health and dental claims on a typical day, virtually all within 48 hours of receipt.
Johnston Group is proud to have been recognized as one of Canada’s 50 Best Managed Companies every year since 2001 and a member of the Platinum Club since 2007. The country’s leading business awards program, sponsored by Deloitte, CIBC Commercial Banking, National Post, Mackay CEO Forums, and Queen's School of Business, recognizes excellence in privately-owned and managed Canadian companies.
In the Spirit of respect, we honour and acknowledge our head office is on Treaty One territory and the traditional lands of the Anishinaabe, Ininew, Oji-Cree, Dene, Dakota, and the Homeland of the Red River Métis Nation. We are grateful and thankful for our water, which comes from Shoal Lake 40 First Nation Treaty 3 territory, and we understand its significance in light of the many communities who currently do not enjoy the benefit of clean drinking water. We are committed to supporting the interests of Indigenous peoples and communities and we pledge to listen, learn and work together in the spirit of truth and reconciliation.