Top Benefits
About the role
Why Join Fuji Spray? Fuji Spray is a global leader in paint spray systems and spray guns. With over 40 years in business, we are trusted by professionals and serious DIYers worldwide in woodworking, automotive refinishing, and spray tanning. Headquartered in Toronto, Fuji Spray’s best-in-class products and unparalleled customer service have earned Fuji Spray its trusted reputation.
We offer
Competitive base salary Monthly team lunches and social events A collaborative, no-ego work environment
Position Summary
We are seeking a technically-inclined, enthusiastic team player ready to be a customer-facing product expert. Reporting to the Customer Service Manager, the Customer Service Representative is both a skilled problem solver and a trusted advisor, responsible for delivering exceptional service while becoming a subject matter expert on Fuji Spray products. Your mission: ensure every Fuji Spray customer has a five-star “wow” experience.
What you will do
- Deliver a world-class customer experience by listening, diagnosing, and solving customer challenges with expertise and empathy.
- Provide technical support (via phone, video, email, and chat) on spray systems and applications, troubleshooting finish quality, performance, or usage issues.
- Guide end users through proper setup, best practices, and general use of Fuji Spray products.
- Communicate with professionalism, patience, and clarity to customers of all experience levels.
- Create and maintain documentation of common issues, building a knowledge base to enhance future support.
- Collaborate with internal teams to escalate complex issues and share customer insights that elevate product development.
- Recommend key products or upgrades when appropriate to enhance customer outcomes.
- Execute on order processing, shipping quotes, tracking, and coordination with production and warehouse.
- Build strong, long-term customer relationships, following up to ensure satisfaction and loyalty.
- Assist with additional duties as needed, contributing to the success of the broader team.
What we’re looking for
- 2+ years of customer service experience, ideally in manufacturing, technical support, or related fields.
- Technical aptitude and analytical mindset, with a strong desire to understand Fuji Spray’s full product line.
- Experience with spray systems, paint applications, or woodworking/automotive industries is an asset (not required).
- Ability to quickly grasp product knowledge and interpret technical manuals.
- Strong problem-solving skills with a genuine desire to take ownership of customer satisfaction.
- Excellent English communication skills (verbal and written); French is an asset.
- Patient, clear communicator able to explain technical concepts to a wide range of users.
- Highly organized with attention to detail, urgency, and accuracy.
- Time management skills are a requirement in this fast-paced role.
- Positive energy, resilience, and willingness to learn, grow, and improve.
- Proficient with MS Office (Excel, Word, Outlook)
- Experience with Freshworks, Amazon Seller Central and QuickBooks considered an asset
- Ability to work both independently and collaboratively within a team environment.
- Self-starter who takes initiative and consistently goes above and beyond.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Fuji Spray
Fuji Spray is a leading North American manufacturer of HVLP paint spraying equipment. We build self-contained low pressure spray systems. We are also market leaders in HVLP tan spraying equipment and the only company with HVLP spray tan models UL & CSA approved for use as cosmetic devices.
Since 1986 Fuji Spray has designed and built HVLP systems that have set the standard for the industry. HVLP is ‘Clean Technology’
With over 35 years of experience and through innovation plus improved technology, Fuji Spray has continued to stay market leaders in their field. Our leading brand of products offers a wide range of spray systems to meet the needs of the professional and serious DIYer – all of this supported by exceptional customer service each and every time.
Similar Jobs
Top Benefits
About the role
Why Join Fuji Spray? Fuji Spray is a global leader in paint spray systems and spray guns. With over 40 years in business, we are trusted by professionals and serious DIYers worldwide in woodworking, automotive refinishing, and spray tanning. Headquartered in Toronto, Fuji Spray’s best-in-class products and unparalleled customer service have earned Fuji Spray its trusted reputation.
We offer
Competitive base salary Monthly team lunches and social events A collaborative, no-ego work environment
Position Summary
We are seeking a technically-inclined, enthusiastic team player ready to be a customer-facing product expert. Reporting to the Customer Service Manager, the Customer Service Representative is both a skilled problem solver and a trusted advisor, responsible for delivering exceptional service while becoming a subject matter expert on Fuji Spray products. Your mission: ensure every Fuji Spray customer has a five-star “wow” experience.
What you will do
- Deliver a world-class customer experience by listening, diagnosing, and solving customer challenges with expertise and empathy.
- Provide technical support (via phone, video, email, and chat) on spray systems and applications, troubleshooting finish quality, performance, or usage issues.
- Guide end users through proper setup, best practices, and general use of Fuji Spray products.
- Communicate with professionalism, patience, and clarity to customers of all experience levels.
- Create and maintain documentation of common issues, building a knowledge base to enhance future support.
- Collaborate with internal teams to escalate complex issues and share customer insights that elevate product development.
- Recommend key products or upgrades when appropriate to enhance customer outcomes.
- Execute on order processing, shipping quotes, tracking, and coordination with production and warehouse.
- Build strong, long-term customer relationships, following up to ensure satisfaction and loyalty.
- Assist with additional duties as needed, contributing to the success of the broader team.
What we’re looking for
- 2+ years of customer service experience, ideally in manufacturing, technical support, or related fields.
- Technical aptitude and analytical mindset, with a strong desire to understand Fuji Spray’s full product line.
- Experience with spray systems, paint applications, or woodworking/automotive industries is an asset (not required).
- Ability to quickly grasp product knowledge and interpret technical manuals.
- Strong problem-solving skills with a genuine desire to take ownership of customer satisfaction.
- Excellent English communication skills (verbal and written); French is an asset.
- Patient, clear communicator able to explain technical concepts to a wide range of users.
- Highly organized with attention to detail, urgency, and accuracy.
- Time management skills are a requirement in this fast-paced role.
- Positive energy, resilience, and willingness to learn, grow, and improve.
- Proficient with MS Office (Excel, Word, Outlook)
- Experience with Freshworks, Amazon Seller Central and QuickBooks considered an asset
- Ability to work both independently and collaboratively within a team environment.
- Self-starter who takes initiative and consistently goes above and beyond.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Fuji Spray
Fuji Spray is a leading North American manufacturer of HVLP paint spraying equipment. We build self-contained low pressure spray systems. We are also market leaders in HVLP tan spraying equipment and the only company with HVLP spray tan models UL & CSA approved for use as cosmetic devices.
Since 1986 Fuji Spray has designed and built HVLP systems that have set the standard for the industry. HVLP is ‘Clean Technology’
With over 35 years of experience and through innovation plus improved technology, Fuji Spray has continued to stay market leaders in their field. Our leading brand of products offers a wide range of spray systems to meet the needs of the professional and serious DIYer – all of this supported by exceptional customer service each and every time.