Category: Software Development/ Engineering

Main location: Canada, Ontario, Toronto

Position ID: J0825-0940

Employment Type: Full Time

Position Description:

We are seeking a dynamic IT Services Outsourcing Transition Manager to lead complex transition programs for one of our client clients, supporting their journey from in-house IT operations to optimized, outsourced service delivery models. In this client-facing role, you will be responsible for the end-to-end transition lifecycle, acting as a trusted advisor to senior stakeholders while ensuring operational continuity and business value realization.

Your future duties and responsibilities:

You will work across functions—IT infrastructure, applications, end-user services—and geographies to design and deliver structured transitions that are low-risk, cost-effective, and aligned with the client’s strategic goals.

Key Responsibilities:
Client Engagement & Advisory

• Serve as the primary transition advisor to the client, understanding their current operating model, business imperatives, and transformation vision.

• Translate client needs into executable transition plans that align with business outcomes, risk tolerance, and compliance requirements.

• Build trusted relationships with client executives, program sponsors, and functional leads through proactive communication and delivery excellence.

Transition Strategy & Program Management

• Lead the creation of a transition strategy and integrated execution plan across multiple towers—Infrastructure, Applications, End-User Services, Service Desk, etc.

• Define governance structures, milestones, deliverables, and performance metrics in collaboration with client and internal delivery teams.

• Drive execution of the transition roadmap across workstreams, ensuring timeline, cost, and quality commitments are met.

Knowledge Transfer & Service Handover

• Co-create detailed knowledge transfer plans with the client and service delivery teams (including nearshore/offshore partners).

• Oversee service documentation, training, SOP finalization, and shadowing to ensure readiness for go-live.

• Ensure robust service stabilization and hypercare support, minimizing operational disruption and maximizing client satisfaction.

Risk, Compliance & Change Management

• Identify and manage transition-related risks across people, process, and technology dimensions; establish mitigation and contingency plans.

• Align with client’s governance, compliance, and change frameworks; ensure all transition activities meet regulatory and security standards.

• Drive change management efforts, including stakeholder communications, user readiness, and cultural alignment in global delivery setups.

Governance & Reporting

• Set up and lead transition governance forums (e.g., SteerCos, PMOs, War Rooms), providing transparency, escalation management, and alignment with client leadership.
• Deliver regular executive-level reporting on transition status, risks, achievements, and KPIs.

Required qualifications to be successful in this role:

Required Qualifications:

• Bachelor’s degree in Engineering, IT, Business, or a related field; MBA preferred.

• 10–15+ years of experience in IT Services, including 5+ years managing outsourcing transitions in a client-facing role.

• Proven experience leading complex, multi-tower IT transitions on behalf of clients—covering infrastructure, applications, service desk, or workplace services.

• Strong understanding of IT operating models, global delivery models, and managed service frameworks.

• Deep knowledge of ITIL, service management, SLAs, and enterprise-grade IT governance.

• PMP, PRINCE2, or equivalent program management certification can be an asset.

Preferred Attributes:

• Demonstrated ability to influence C-level stakeholders and navigate complex organizational dynamics.

• Strong analytical, documentation, and stakeholder engagement skills.

• Ability to lead and inspire cross-functional global teams in high-pressure environments.

#LI-RD12

Skills:

• Analytical Thinking
• Business Process Outsourcing
• Process coordination

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.