*This role is open to remote based candidates based in Canada with a preference for PST/EST*

We’re looking for aData Operations Analystto join our team and be part of our next stage of growth. As our Data Operations Analyst, your top priority is turning data into clear, actionable insights that help our Senior Leadership Team make informed decisions. You will work across Finance, Sales, and customer facing teams to deliver reliable reporting, analyze business performance, and surface trends that support operational strategic planning.

This role combines hands-on data analysis with cross-functional collaboration and a high level of ownership over operational reporting. You will be responsible for extracting, analyzing, and presenting data primarily from Salesforce, while identifying opportunities to improve reporting, data quality, and operational visibility across the organization.

Who we are At Traction Rec, community is at the heart of everything we do. We empower nonprofit organizations like YMCAs, Jewish Community Centers (JCCs), Boys & Girls Clubs of America (BGCA), and Salvation Army Kroc Centers to strengthen their communities through great technology built on the Salesforce platform. By enabling these organizations to deliver their services more efficiently, we help them focus on creating meaningful connections and driving positive change where it matters most.

We believe that business is a powerful force for good. As part of this belief, we’ve committed to thePledge 1% for the Planet, dedicating 1% of our time, product, profit, or equity to supporting environmental and community causes. This commitment reflects our dedication to creating a positive impact that extends beyond technology.

Our passion for community and innovation has earned us recognition, including:

• Salesforce Nonprofit Sales Partner of the Year and ISV Partner of the Year

• Globe & Mail's Top Growing Companies of 2024 and 2025

• Deloitte's Technology Fast 50 winner 2024

• Deloitte's Technology Fast 500 winner 2024 and 2025

At Traction Rec, we live our values:Community, Authenticity, Impact, Fun, and Growth. As a Living Wage Certified employer in British Columbia, we are dedicated to supporting not just the communities we serve but also the people who make it all happen—our team.

If you’re passionate about making a difference and want to join a company that puts community first, we’d love to have you on this journey with us. Together, let’s create stronger, healthier, and more connected communities.

Skills Traction Rec’rs come from a variety of backgrounds, and we are eager to find people that are from diverse backgrounds. For this role, you might have:

• 3+ years of experience working with SQL, relational databases, and large datasets in a SaaS or technology environment

• Strong experience working with Salesforce data, including reporting, data extraction, and analysis using tools such as SOQL, Data Loader, or APIs

• Advanced Excel skills including Power Query, pivot tables, formulas, charts, and data analysis

• Experience building reports, dashboards, and visualizations using BI tools such as Tableau, Power BI, or Looker

• Experience working with SaaS business metrics such as ARR, pipeline, churn, retention, and product adoption

• Experience leveraging AI-assisted tools to support data analysis, research, and reporting workflows

• Strong analytical and problem-solving skills with the ability to identify patterns, root causes, and opportunities for improvement

• Solid business acumen with the ability to connect operational, financial, and customer data to business outcomes

• Strong communication skills with the ability to translate complex data into clear insights for stakeholders

• Ability to work independently, manage multiple priorities, and collaborate across teams in a fast-paced environment

• Bonus points if you’ve worked in the nonprofit sector or with community-based organizations

What You Will Be Doing

• Serve as the primary point of contact for data and reporting requests across teams and the Senior Leadership Team.
• Own Salesforce reporting and data extraction for key KPIs, especially around usage and revenue.
• Pull, join, and analyze data from multiple sources to support reporting and decision-making.
• Build, maintain, and improve recurring and ad hoc reports using Salesforce and other analytics tools.
• Track and analyze key business metrics, including churn, customer lifecycle, and product adoption.
• Support Finance, Sales, Product, and customer-facing teams with data for planning, forecasting, and performance tracking.
• Prepare accurate and timely reporting that supports executive dashboards, quarterly business reviews, and board reporting.
• Identify opportunities to improve data quality, reporting processes, and operational visibility.
• Translate complex data into clear, actionable insights for stakeholders across the organization.

Compensation At Traction Rec, we are committed to a fair, market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.

The starting salary band for this role is $80,000-$90,000. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role.

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Our Approach to AI At Traction Rec, we’re big fans of AI and we embrace it as a tool that helps us work smarter and more creatively. It may even have helped with this job description. That said, our recruiting process is 100% human. From resume review to interviews to job offers, every step is led by real people who care about real people. No bots making hiring decisions here.

If you’re interested, so are we! Send your resume our way, and let’s chat. At Traction Rec, we believe that diversity and inclusion are essential to our success. We are committed to building a team that reflects the diversity of the communities we serve, and we actively seek and welcome candidates from all backgrounds. Our hiring process is designed to be fair, welcoming, and respectful to all candidates, regardless of race, ethnicity, religion, gender, sexual orientation, age, ability, or any other characteristic protected by law. We believe that diversity brings unique perspectives and experiences that can enhance our team and drive innovation, and we are committed to providing equal opportunity and support to all candidates. We encourage everyone to bring their authentic selves to the interview process and join us in building a diverse and inclusive culture at Traction Rec.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note that employment is contingent on the successful completion of background and reference checks.