We’re looking for someone dependable, detail-oriented, and comfortable working independently at night. This role combines overnight guest service with security responsibilities to help keep the resort safe, support guests with after-hours needs, and ensure financial and operational tasks are completed for the next day.

You’ll be part of a team that values integrity, clear communication, and cross-department support.

Black Rock Oceanfront Resort is located in Ucluelet on the rugged west coast of Vancouver Island. Surrounded by old-growth forest and the wild Pacific, our team welcomes guests from around the world who come to experience this exceptional place.

This role is ideal for someone who:

• Is dependable, observant, and calm under pressure

• Communicates clearly and respectfully

• Works well with minimal supervision

• Enjoys professional, friendly guest interactions

• Is comfortable working overnight and outdoors in a coastal environment

• Can complete walking patrols, physical tasks, and detailed administrative work

• Has strong attention to detail for accounting and reporting tasks

• Has some accounting knowledge (asset)

In this role, you will:

Guest Service & Night Audit

• Greet and check in arriving guests

• Respond to guest requests, complaints, or emergencies

• Answer phones and manage reservations

• Process invoices and vendor payments

• Reconcile daily financial reports and ensure all EOD work is complete

• Write clear and accurate reports

• Schedule wake-up calls and prepare for the next day’s arrivals

• Support the Management Team with tasks as required

Security & Overnight Operations

• Conduct regular interior and exterior patrols of guest areas, public spaces, parking lots, and back-of-house areas

• Respond to noise concerns or security-related situations

• Monitor CCTV systems, alarms, and building access points

• Escort guests or staff upon request

• Ensure doors, windows, exits, and restricted areas are secured

• Report maintenance issues such as leaks, damage, or lighting concerns

• Assist with nightly lock-up procedures

• Communicate with morning and evening teams for smooth handover

What you bring:

• Experience in hospitality, security, or customer service (preferred)

• First Aid Level 1 (preferred)

• Strong communication and interpersonal skills

• Ability to stay composed in high-pressure or emergency situations

• Comfort with both guest-facing and back-of-house responsibilities

• Physical ability to complete walking patrols

• A reliable, self-motivated work ethic

Working conditions:

• Overnight shifts, generally 11:00 PM to 7:00 AM

• Indoor and outdoor work in a coastal environment

• Uniform and training provided

What we offer:

• Wage commensurate with experience

• Medical, dental, and life insurance benefits after waiting period

• Associate rates for hotel stays

• Volunteer support opportunities

• Team enrichment events

• Financial support for relevant education

• Low-cost on-site housing (full-time only, if available and required)

• Year-round employment

• Opportunities for advancement

• Inclusive, respectful workplace

Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

If you’re reliable, confident, and want to support a safe and welcoming environment at night, we’d be happy to hear from you.