JOB OFFER
Inside Sales Representative / Technical Support

YOUR MISSION OF EXCELLENCE
Reporting to the Customer Service Manager, the Inside Sales Representative / Technical Support is responsible for handling customer returns, responding to customer inquiries about our products and services, and helping to enhance our service offering and maximize product sales through a customer-focused approach.

WHAT YOU WILL ACCOMPLISH

• Handle incoming calls from external and internal clients regarding technical support or warranty needs;

• Assist with product specifications when required;

• Receive and forward customer complaints to the Service Manager;

• Receive and process information requests from the website;

• Follow up on returned merchandise until full resolution with the customer;

• Coordinate with the Quality Control team to find solutions and log customer complaints and non-conformities;

• Inform customers about return and replacement timelines for parts and/or products;

• Analyze problems and solve them over the phone with sales representatives and/or installer-technicians;

• Answer technical support calls;

• Provide training in English or French to distributors or installers on our products.

THE IDEAL CANDIDATE

• 5 years of relevant experience (call center, customer service, technical support);

• Vocational diploma (DEP) or college diploma (DEC) in building mechanics;

• Proficiency with Microsoft Office Suite;

• Knowledge of SAP software is an asset;

• Perfect command of both French and English to support English-only speaking customers;

• Availability for occasional travel (within Canada and the United States);

• Strong customer service orientation;

• General experience in: residential and light commercial forced air and hot water heating systems – oil, gas, and electric – heating controls and electrical – installation of residential and commercial oil tank systems;

• Excellent communication and conflict mediation skills for handling sensitive or complex situations.

AMAZING BENEFITS AWAIT YOU

• ? Join a strong, growing organization offering long-term career opportunities.

• ? Work in an environment that fosters innovation and creativity, where every day brings exciting new challenges.

• ? Enjoy a competitive salary and benefits that support you and your family.

• Take care of your physical health with easy access to on-site fitness facilities.

• ? Access resources dedicated to your mental and physical well-being for a balanced lifestyle.

• Contribute to a greener future with infrastructure supporting electric vehicles.

• ? Enjoy the flexibility of hybrid work—at home and in the office—for better work-life balance.

• ️ Make the most of longer, more relaxing summer days with flexible hours.

• Stay energized throughout the day with complimentary beverages.

• ? Take part in social events and team-building activities that create lasting memories.

• ? Plan for your future with our group registered retirement savings plan (RRSP).

OUR COMPANY
Granby Industries, a member of the Terravest Industries group, is a trusted partner in heating, air conditioning, and storage solutions. Our rich history is focused on a future of innovation and growth. ? Committed to delivering a seamless customer experience, adopting new technologies, and expanding our product range, we are built on a foundation of trust, integrity, and quality. Granby Industries is ready to carry its legacy of excellence into the future. ?

We value collaboration ?, kindness ?, performance ?, discernment ?, and commitment ?. By joining our team, you’ll have the opportunity to develop your skills in a workplace that promotes mutual support, respect, and well-being. You'll play a key role in our pursuit of excellence, while finding fulfillment and satisfaction in your daily work. Together, we’ll build a promising future, where every contribution matters and innovation is at the heart of our mission. ?