Job Summary Porter Airlines is seeking a highly motivated and technically skilled Field Service Specialist to support our expanding airport & field operations, and technology initiatives. This role is integral to spinning up new airport & remote stations, supporting existing ones, and ensuring all airport technology systems and services are installed, configured, and maintained to meet operational and regulatory standards.

The ideal candidate will have hands-on experience with airport IT infrastructure, including kiosks, baggage scanners, network deployments, and common use passenger processing systems (CUPPS) such as SITA, ARINC, Amadeus and others. This position requires a blend of field service expertise, IT infrastructure knowledge, and strong collaboration with MSP, airport authorities and third-party vendors.

You bring a proactive, hands-on mindset, strong problem-solving skills, and a calm, professional demeanor to lead field-based technology projects, serve as a trusted liaison to Station Managers, Stakeholders and ensure reliable service delivery in high-pressure, mission-critical aviation environments.

Duties & Responsibilities

• Design, deliver, and support technology setup for new station launches and expansions, including infrastructure planning, coordination, and execution
• Liaise with airport authorities, station managers, common use providers (e.g., SITA, ARINC), and Network Ops (MSP) to ensure seamless integration of systems
• Serve as the primary point of contact for Station Managers and field project engagements
• Install, configure, diagnose, and troubleshoot airport technologies such as:
• Maintain, assess, and evaluate LAN/WAN connectivity, Wi-Fi, and telecom services within airport and remote office environments (locally & internationally)
• Consult with internal teams—including IT Infrastructure, Cybersecurity, and Flight Operations—to align technical deployments with business requirements
• Document and ensure compliance with aviation industry standards for safety, security, and reliability
• Create, revise, and consolidate technical documentation, configuration records, and operational procedures
• Participate in and respond to a 24x7x365 on-call rotation to support mission-critical systems during IROPS or outages
• Travel as needed to support new airport, remote office openings or escalate high-impact technical issues
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote The Company Safety Policy

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• 3-5 years of hands-on experience in IT field service support, preferably in aviation or transportation environments

• Proven experience deploying and supporting

• Experience supporting and interpreting requirements of Common Use Systems (SITA, ARINC, RESA, Amadeus, etc.)

• Network infrastructure Appliances (Patch Panel, Switches, Routers, AP, UPS, etc)

• Bag and passenger screening systems

• Strong understanding of airport operations, including check-in, gate, baggage, and boarding processes

• Ability to predict potential points of failure and recommend mitigation strategies in dynamic operational environments

• Familiarity with Windows OS, endpoint management, and hardware support

• Solid understanding of networking principles (TCP/IP, VLANs, DNS, DHCP)

• Experience working in regulated environments, with a strong focus on security and operational compliance

• Exceptional communication and customer service skills to liaise with multiple stakeholders

• Ability to work independently, prioritize tasks, and manage multiple airport projects simultaneously

• Preferred Qualifications:

• Certifications such as CompTIA A+/Network+/Security+, Cisco CCNA, or similar

• Experience with airport security protocols and regulatory standards (CATSA, TSA, IATA)

• Knowledge of ITIL practices and service desk/ticketing systems (e.g., Zendesk, Jira)

• Familiarity with low voltage cabling standards and physical hardware installation

Location

Toronto Downtown Office (250 Yonge Street)

Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.