Cryopak is seeking a detail-oriented and customer-focused Purchasing & Customer Service Coordinator to support purchasing activities, inventory management, supplier communications, and production requirements. The successful candidate will work closely with suppliers, production, customer service, logistics, and accounting teams to ensure materials are available when needed and purchase orders are processed accurately and efficiently. The ideal candidate enjoys building strong relationships, providing excellent service, and solving day-to-day operational challenges.

Responsibilities

Purchasing & Order Coordination Create and issue purchase orders for raw materials, supplies, and services. Follow up with suppliers regarding order confirmations and delivery dates. Monitor open purchase orders and communicate delays or supply issues. Maintain accurate supplier records and pricing information. Assist with obtaining quotes from suppliers when required.

Inventory Support Monitor inventory levels and identify items requiring replenishment. Assist in maintaining min/max inventory levels. Support inventory investigations and cycle count activities. Help identify slow-moving or excess inventory.

Customer Service & Internal Support Serve as a primary contact for internal teams regarding material availability and order status. Respond promptly to supplier and internal inquiries. Build positive working relationships with suppliers and business partners. Support production by ensuring materials are available according to schedule. Assist sales and customer service teams with material and freight information when required.

Logistics Coordination Coordinate inbound shipments with suppliers and carriers. Track deliveries and communicate updates to stakeholders. Support freight quote requests and transportation arrangements.

Administrative Support Maintain purchasing documentation and ERP records. Assist Accounting with invoice matching and discrepancy resolution. Prepare basic reports and spreadsheets related to purchasing and inventory activities.

Key Skills Strong customer service orientation Excellent communication skills Purchasing or order management experience Inventory monitoring experience Strong organizational skills Intermediate Excel skills Attention to detail Ability to manage multiple priorities

Qualifications DEC, AEC or Bachelor's degree in Supply Chain, Business Administration, Operations, or related field. 2-4 years of purchasing, customer service, inventory, or supply chain experience. Experience in a manufacturing environment is considered an asset. Strong Microsoft Office skills, particularly Excel. A MUST : Bilingual French and English (English proficiency is required, as approximately 75% of the workday involves speaking and negotiating with Western Canada-based suppliers and participating in daily meetings with peers)