Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada — where our country connects: Payments Canada — Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose!

| What we are looking for

Reporting to the Manager, Business Continuity and Resiliency, the Specialist is responsible for supporting the day-to-day operations of the Business Continuity Management (BCM) Program, which includes ensuring the BCM Policy, Crisis Management Plan (CMP), Business Continuity Plans (BCP) and operational response tools are maintained and up to date with effective operational processes to support them. This role supports the organization's preparedness to effectively respond to operational interruptions, process failures, and unpredictable events with potential reputational, legal, or strategic implications, aligning with regulatory expectations and industry best practices.

| A day in the life

Responsibilities of the role will include but are not limited to:

Crisis Management Program

• Support the development of a robust crisis management strategy aligned with Payments Canada’s strategic objectives.
• Support the design, development, implementation, and ongoing continuous improvements of the crisis management program aligned with regulatory requirements and industry best practices.
• Support the Emergency Management Team (EMT) and Crisis Management Team (CMT) throughout the year.

Business Continuity Management Program

• Support the overall development, implementation, and ongoing continuous improvements of the BCM Program aligned with regulatory requirements and industry best practices.
• Lead the development of BCPs and continuity strategies for critical IT systems and business functions.
• Support the development and oversee business continuity tests and exercises to validate effectiveness and continually improve response and recovery capabilities.

Integrated Risk Management Oversight & Reporting

• Provide oversight and effective challenge on business continuity-related risks associated with initiatives, projects, change activities, and operations.
• Monitor risks to operational resiliency (via Hazard Identification, Risk Assessment, Disaster Recovery test results, etc.).
• Formulate recommendations to risk leadership and business stakeholders on business continuity and resiliency issues.

Relationship Management

• Develop and maintain effective relationships with stakeholders, members, partners, and third parties.
• Represent Payments Canada in operational resiliency-related forums, external committees, and cross-sector tests and exercises.
• Maintain awareness of global and financial industry-related operational resiliency, crisis management, and BCM initiatives and developments.

|What you need to be successful

• Undergraduate degree in business/commerce, Information Technology or related field.
• Three to five years of recent experience in business continuity, crisis management, disaster recovery and/or operational risk management.
• Excellent relationship management, stakeholder management, presentation and communication skills.
• Strong project management skills, with the ability to coordinate with cross-functional stakeholders.
• Knowledge of business continuity, crisis management and risk management standards (e.g., ISO22301, ISO 22361, ISO 27031, ISO 31000, etc.).
• Certification in Business Continuity Management from a recognized institutional body (i.e., Disaster Recovery Institute, Business Continuity Institute, etc.).
• The role includes on-call duties, requiring primary and secondary availability outside standard working hours by being on standby on a regular basis to provide timely support to the Emergency Management Commander specific to operational disruptions (e.g. emergency changes, escalated disruptions, etc.) or crisis events requiring the invocation of the CMP, BCP, etc.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

| You will really stand out with

• Certification in operational resilience, risk management and information technology domains considered an asset.

| Salary range

• Based on qualifications and experience: $73,500 to $98,000.

Please submit your application by April 06, 2026.

| What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our Commitment to Fair Hiring

At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.

It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.