Patient Programs Coordinator
About the role
Organizational Unit
University of Victoria -> Island Medical Program
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
11 January 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$65,860.00 - $85,633.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
SG8
Employee Group:
PEA - Regular
of Hires Needed
1
Category
Administrative and Support Services
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
This position is primarily located at the Royal Jubilee Hospital.
*This position is eligible for a Hybrid Work Arrangement*
The salary range for this position is:
- Recruitment range: $65,860 - $72,607 starting salary determined by the PEA Collective Agreement.
- Performance range: $85,633 salary range ceiling is available through annual performance increases.
Job Summary
Mandate:
The Island Medical Program (IMP), as part of the University of British Columbia’s Faculty of Medicine distributed medical undergraduate program (MDUP), is delivered in collaboration with the University of Victoria, providing medical education training to more than 3,400 undergraduate, graduate, and postgraduate learners.
The Patient Programs portfolio is an essential and collaborative unit that engages community partners who have a desire to participate in, and inform, the future of medical education and patient engagement in the region. This role will support a respectful and intersectional community-patient engagement program that aligns with the mandate of the IMP, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education delivery. This position is unique within the IMP and provides a critical component supporting assessment, curriculum delivery, and ensuring accreditation standards are being met.
Reporting to the Senior Manager and working in collaboration with the MDUP Provincial Patient Manager, this position is responsible for the operational oversight of the IMP Patient Programs including Standardized Patients, Volunteer Patients, First Patients and Clinical Teaching Associates. Each of these program areas support effective and standardized experiential learning experiences in support of teaching and assessing medical undergraduate students at IMP.
Objectives:
- Coordinates the day-to-day operations of patient projects supporting 8 courses and 4 examinations annually – allocates staffing and resources, supports scheduling, oversees budget, and supports patient partners and staff, ensuring that deliverables meet IMP standards.
- Works collaboratively with local colleagues, six faculty site leads, provincial directors, and a robust provincial Patient Programs team.
- Oversees and supports the recruitment, educational training and administration of the four main patient portfolios that test or teach physical examination, medical history-taking and patient interviewing skills:
- Standardized Patients (SPs): healthy individuals trained to portray simple or complicated medical conditions in a standardized and consistent method.
- Volunteer Patients (VPs): individuals who act as “themselves” for clinical learning sessions.
- First Patients (FPts): community members with a chronic illness.
- Clinical Teaching Associates (CTAs): individuals who are trained to support learning and instruction of breast/chest, pelvic, genitourinary and prostate examinations.
The Patient Programs Coordinator liaises with the Island Medical Program’s Course Directors and Program Coordinators; Vancouver Island Health Authority staff at the Royal Jubilee and Victoria General Hospitals; staff and faculty at the UBC Faculty of Medicine, Vancouver Fraser Medical Program, Southern Medical Program (Kelowna) and at the Northern Medical Program (Prince George).
This position is primarily located at the Clinical Academic Campus Royal Jubilee Hospital site. This role may include afternoon and evening hours to facilitate patient training sessions. Some weekends are required to support exam delivery. Travel to Vancouver and other sites may be required periodically.
Job Requirements
This position requires a level of education, training, and experience equivalent to an undergraduate degree in a related field plus minimum 3 years of relevant experience. An equivalent combination of education, training, and experience may be considered.
Knowledge, skills, and abilities include:
- Experience working with trauma-informed and intersectional equity, diversity, and inclusion-based approaches, and demonstrated commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
- Advanced administrative and organizational skills, including attention to detail, time management and ability to multi-task.
- Demonstrated ability to exercise sensitivity, empathy, discretion and good judgment and communicate effectively with individuals with diverse abilities, gender expression, gender identity, culture and lived experiences.
- Ability to collaborate, build and maintain productive relationships with provincially distributed faculty and staff and work effectively within a multi-disciplinary team environment.
- Demonstrated ability in facilitating and/or leading group processes including the ability to teach others to role play.
- Demonstrated knowledge of standard office technology and their application, such as MS Office, SharePoint, Zoom and calendar applications.
- Ability to exercise a high level of tact and discretion with confidential and sensitive information. Ability to be thorough, accurate, have a high level of attention to detail and the capability of independent error checking.
- Ability and willingness to learn new technologies.
- Excellent critical thinking and problem-solving skills.
- Ability to sit with discomfort and respond calmly and efficiently to difficult situations.
- Ability to communicate effectively verbally and in writing in a clear, professional and concise manner. Experience creating briefing notes, reports, presentations, and other written materials for various audiences.
- Ability to work independently, manage multiple tasks and priorities, and work effectively under pressure to meet deadlines.
- Demonstrates commitment to decolonization and Truth and Reconciliation, and intersectional engagement with Indigenous and Black Pathways students and community partners.
- Cultural awareness of the Indigenous peoples of British Columbia and familiarity with Indigenous communities, is an asset.
- Experience in theatre or other related areas is an asset.
- Experience working in a medical setting and knowledge of medical terminology is an asset.
- Experience with volunteer and community engagement in a professional environment is an asset.
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic
Patient Programs Coordinator
About the role
Organizational Unit
University of Victoria -> Island Medical Program
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
11 January 2026
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$65,860.00 - $85,633.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
SG8
Employee Group:
PEA - Regular
of Hires Needed
1
Category
Administrative and Support Services
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
This position is primarily located at the Royal Jubilee Hospital.
*This position is eligible for a Hybrid Work Arrangement*
The salary range for this position is:
- Recruitment range: $65,860 - $72,607 starting salary determined by the PEA Collective Agreement.
- Performance range: $85,633 salary range ceiling is available through annual performance increases.
Job Summary
Mandate:
The Island Medical Program (IMP), as part of the University of British Columbia’s Faculty of Medicine distributed medical undergraduate program (MDUP), is delivered in collaboration with the University of Victoria, providing medical education training to more than 3,400 undergraduate, graduate, and postgraduate learners.
The Patient Programs portfolio is an essential and collaborative unit that engages community partners who have a desire to participate in, and inform, the future of medical education and patient engagement in the region. This role will support a respectful and intersectional community-patient engagement program that aligns with the mandate of the IMP, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education delivery. This position is unique within the IMP and provides a critical component supporting assessment, curriculum delivery, and ensuring accreditation standards are being met.
Reporting to the Senior Manager and working in collaboration with the MDUP Provincial Patient Manager, this position is responsible for the operational oversight of the IMP Patient Programs including Standardized Patients, Volunteer Patients, First Patients and Clinical Teaching Associates. Each of these program areas support effective and standardized experiential learning experiences in support of teaching and assessing medical undergraduate students at IMP.
Objectives:
- Coordinates the day-to-day operations of patient projects supporting 8 courses and 4 examinations annually – allocates staffing and resources, supports scheduling, oversees budget, and supports patient partners and staff, ensuring that deliverables meet IMP standards.
- Works collaboratively with local colleagues, six faculty site leads, provincial directors, and a robust provincial Patient Programs team.
- Oversees and supports the recruitment, educational training and administration of the four main patient portfolios that test or teach physical examination, medical history-taking and patient interviewing skills:
- Standardized Patients (SPs): healthy individuals trained to portray simple or complicated medical conditions in a standardized and consistent method.
- Volunteer Patients (VPs): individuals who act as “themselves” for clinical learning sessions.
- First Patients (FPts): community members with a chronic illness.
- Clinical Teaching Associates (CTAs): individuals who are trained to support learning and instruction of breast/chest, pelvic, genitourinary and prostate examinations.
The Patient Programs Coordinator liaises with the Island Medical Program’s Course Directors and Program Coordinators; Vancouver Island Health Authority staff at the Royal Jubilee and Victoria General Hospitals; staff and faculty at the UBC Faculty of Medicine, Vancouver Fraser Medical Program, Southern Medical Program (Kelowna) and at the Northern Medical Program (Prince George).
This position is primarily located at the Clinical Academic Campus Royal Jubilee Hospital site. This role may include afternoon and evening hours to facilitate patient training sessions. Some weekends are required to support exam delivery. Travel to Vancouver and other sites may be required periodically.
Job Requirements
This position requires a level of education, training, and experience equivalent to an undergraduate degree in a related field plus minimum 3 years of relevant experience. An equivalent combination of education, training, and experience may be considered.
Knowledge, skills, and abilities include:
- Experience working with trauma-informed and intersectional equity, diversity, and inclusion-based approaches, and demonstrated commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
- Advanced administrative and organizational skills, including attention to detail, time management and ability to multi-task.
- Demonstrated ability to exercise sensitivity, empathy, discretion and good judgment and communicate effectively with individuals with diverse abilities, gender expression, gender identity, culture and lived experiences.
- Ability to collaborate, build and maintain productive relationships with provincially distributed faculty and staff and work effectively within a multi-disciplinary team environment.
- Demonstrated ability in facilitating and/or leading group processes including the ability to teach others to role play.
- Demonstrated knowledge of standard office technology and their application, such as MS Office, SharePoint, Zoom and calendar applications.
- Ability to exercise a high level of tact and discretion with confidential and sensitive information. Ability to be thorough, accurate, have a high level of attention to detail and the capability of independent error checking.
- Ability and willingness to learn new technologies.
- Excellent critical thinking and problem-solving skills.
- Ability to sit with discomfort and respond calmly and efficiently to difficult situations.
- Ability to communicate effectively verbally and in writing in a clear, professional and concise manner. Experience creating briefing notes, reports, presentations, and other written materials for various audiences.
- Ability to work independently, manage multiple tasks and priorities, and work effectively under pressure to meet deadlines.
- Demonstrates commitment to decolonization and Truth and Reconciliation, and intersectional engagement with Indigenous and Black Pathways students and community partners.
- Cultural awareness of the Indigenous peoples of British Columbia and familiarity with Indigenous communities, is an asset.
- Experience in theatre or other related areas is an asset.
- Experience working in a medical setting and knowledge of medical terminology is an asset.
- Experience with volunteer and community engagement in a professional environment is an asset.
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.
Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.
What UVic Offers: To learn more click here
About University of Victoria
As a top-ranked university on Canada's West Coast, we're driven by our curiosity, engagement and innovative spirit to help solve the world's biggest problems. We're guided by our principles, our extraordinary natural and cultural environment and our deep respect for learning that has come before. #UVic