About the role
Account Manager – Private Operators
Offstreet is transforming guest parking with a simple, scalable solution our users love, and our Account Managers play a key role in delivering that experience to our private operator clients.
We’re building a proactive, high-impact Customer Success function that drives real value. Account Managers at Offstreet are trusted partners to our clients, responsible for building strong relationships, identifying opportunities, and helping operators succeed long-term.
If you’re someone who loves building trust, solving the right problems, and making an impact in a fast-paced environment, this role is for you.
Note: At this time, we’re prioritizing applications from local candidates (Regina/Saskatchewan-based)
Who You Are
You’re a relationship builder who thrives on ownership and growth. You bring a customer-first mindset, a curious nature, and a desire to make things better, for both your clients and your team.
You might be a great fit if you:
-
Care deeply about helping clients succeed, not just retaining accounts. You take pride in creating outcomes that matter.
-
Highly organized and capable of managing multiple projects at one time
-
Have experience onboarding clients virtually in a SaaS environment and can guide them through setup and early adoption with confidence and clarity.
-
Have used tools like HubSpot to stay organized, track account health, and keep communication smooth and proactive.
-
Are just as comfortable chatting with someone on-site as you are talking strategy with leadership, you meet people where they’re at and build trust across the board.
-
Enjoy collaborating across departments, you work closely with Product, Sales, and Support to share insights and solve real problems together.
-
Know how to balance quick wins with long-term success, you’re strategic, but not afraid to roll up your sleeves and get tactical.
-
Are open to a bit of travel (3–5 times per year) to meet clients, attend events, and build stronger relationships face-to-face.
-
Have experience in Customer Success, Account Management, or client-facing roles, ideally in a startup or SaaS setting where things move fast and responsibilities stretch.
-
Are data-informed and outcomes-driven, you understand client goals, track what matters, and spot opportunities to grow accounts with purpose.
What You’ll Do
As an Account Manager, you’ll own a portfolio of Offstreet’s Private Operator clients and lead them through every stage of the customer lifecycle.
-
Drive retention and growth by uncovering expansion opportunities, and ensuring Offstreet continues to solve real problems for your clients.
-
Build strong, trusted relationships with Operator clients by understanding their business, anticipating their needs, and helping them get the most out of Offstreet over time.
-
Support onboarding efforts, working closely with new clients to ensure a smooth launch and set them up for long-term success.
-
Keep a pulse on client engagement, surfacing risks early and building strategies to reduce churn and increase satisfaction.
-
Share insights and feedback with internal teams, whether it's a feature idea for Product, a story to highlight with Marketing, or an upsell opportunity for Sales.
-
Travel a few times a year to meet key clients face-to-face, attend industry events, or support operator-focused conferences.
-
Collaborate with Customer Support and cross-functional teams to deliver a seamless experience.
-
Be the voice of the customer, advocating for what matters, spotting patterns, and helping us make Offstreet better, simpler, and more impactful with every interaction.
This is a strategic, hands-on role with a lot of variety and room to grow as we expand into new markets.
Why Offstreet?
We operate like a sports team, high trust, high performance, and lots of support. We’re not big on hierarchy. We care about good ideas, personal accountability, and building the best experience for our users and each other.
At Offstreet, you won’t just be managing accounts. You’ll be helping shape how we work with clients and scale success. Whether you’re onboarding a new operator, solving a tricky issue, or driving expansion, your work directly impacts our growth and our reputation.
Ready to apply?
We’re growing fast and always looking for great people. If this sounds like the role for you, we’d love to hear from you.
About the role
Account Manager – Private Operators
Offstreet is transforming guest parking with a simple, scalable solution our users love, and our Account Managers play a key role in delivering that experience to our private operator clients.
We’re building a proactive, high-impact Customer Success function that drives real value. Account Managers at Offstreet are trusted partners to our clients, responsible for building strong relationships, identifying opportunities, and helping operators succeed long-term.
If you’re someone who loves building trust, solving the right problems, and making an impact in a fast-paced environment, this role is for you.
Note: At this time, we’re prioritizing applications from local candidates (Regina/Saskatchewan-based)
Who You Are
You’re a relationship builder who thrives on ownership and growth. You bring a customer-first mindset, a curious nature, and a desire to make things better, for both your clients and your team.
You might be a great fit if you:
-
Care deeply about helping clients succeed, not just retaining accounts. You take pride in creating outcomes that matter.
-
Highly organized and capable of managing multiple projects at one time
-
Have experience onboarding clients virtually in a SaaS environment and can guide them through setup and early adoption with confidence and clarity.
-
Have used tools like HubSpot to stay organized, track account health, and keep communication smooth and proactive.
-
Are just as comfortable chatting with someone on-site as you are talking strategy with leadership, you meet people where they’re at and build trust across the board.
-
Enjoy collaborating across departments, you work closely with Product, Sales, and Support to share insights and solve real problems together.
-
Know how to balance quick wins with long-term success, you’re strategic, but not afraid to roll up your sleeves and get tactical.
-
Are open to a bit of travel (3–5 times per year) to meet clients, attend events, and build stronger relationships face-to-face.
-
Have experience in Customer Success, Account Management, or client-facing roles, ideally in a startup or SaaS setting where things move fast and responsibilities stretch.
-
Are data-informed and outcomes-driven, you understand client goals, track what matters, and spot opportunities to grow accounts with purpose.
What You’ll Do
As an Account Manager, you’ll own a portfolio of Offstreet’s Private Operator clients and lead them through every stage of the customer lifecycle.
-
Drive retention and growth by uncovering expansion opportunities, and ensuring Offstreet continues to solve real problems for your clients.
-
Build strong, trusted relationships with Operator clients by understanding their business, anticipating their needs, and helping them get the most out of Offstreet over time.
-
Support onboarding efforts, working closely with new clients to ensure a smooth launch and set them up for long-term success.
-
Keep a pulse on client engagement, surfacing risks early and building strategies to reduce churn and increase satisfaction.
-
Share insights and feedback with internal teams, whether it's a feature idea for Product, a story to highlight with Marketing, or an upsell opportunity for Sales.
-
Travel a few times a year to meet key clients face-to-face, attend industry events, or support operator-focused conferences.
-
Collaborate with Customer Support and cross-functional teams to deliver a seamless experience.
-
Be the voice of the customer, advocating for what matters, spotting patterns, and helping us make Offstreet better, simpler, and more impactful with every interaction.
This is a strategic, hands-on role with a lot of variety and room to grow as we expand into new markets.
Why Offstreet?
We operate like a sports team, high trust, high performance, and lots of support. We’re not big on hierarchy. We care about good ideas, personal accountability, and building the best experience for our users and each other.
At Offstreet, you won’t just be managing accounts. You’ll be helping shape how we work with clients and scale success. Whether you’re onboarding a new operator, solving a tricky issue, or driving expansion, your work directly impacts our growth and our reputation.
Ready to apply?
We’re growing fast and always looking for great people. If this sounds like the role for you, we’d love to hear from you.