Top Benefits
About the role
Reporting to the IT Service Desk Team Leader, this role is highly customer-focused and visible, emphasizing in office white glove support and site location operations. Experience in project management and hardware asset management are essential.
You will be the face of the IT department for the Montreal office
You will be focusing on:
- Being the first point of contact for all IT-related queries from assigned customers—via in-person interactions, email, or telephone—ensuring prompt, professional, and efficient resolution of issues.
- Logging and updating all queries within the ticket logging system, in line with set procedures.
- Managing IT supply budget.
- Overseeing the IT security related to hardware inventory.
- Proactively identifing and implementing process improvement opportunities to support continuous improvement initiatives.
- Coordinating and runing employee onboarding session.
- Managing Mobile device phone inventory.
- Managing vendor relationship for both mobility and laptop inventories.
- Engaging in formal and informal knowledge transfer, ensuring that knowledge base articles are available to the team and kept up to date.
- Managing, owning and being responsible for all support issues for assigned customers for the given site location.
- Being the point of contact for all IT project linked to their office.
- Referring calls that cannot be resolved immediately to appropriate members of the level product owners.
- Ability to be on call in a 24/7 weekly rotation as a Major Incident Manager.
- 5 days a week in office role
Norton Rose Fulbright is a large international legal practice with multiple offices around the world. As a result, a good working knowledge of both languages (French & English) is required, since you will communicate frequently with colleagues in other provinces.
What you bring to the role:
- Successful completion of a post-secondary education in Information Technology is required
- 5 + years in IT coordination roles
- 7 years of overall IT experience
- Experience being the Hardware Asset Manager
- Experience managing Major Incidents
- Previous experience working in a White Glove support environment
- Thorough comfort and knowledge of the Microsoft 11 essential
- Detail oriented and very strong commitment to client service
- Previous experience working within a legal/professional services environment preferred
- Ability to be on call in a 24 -7 weekly rotation as a Major Incident Manager.
Why join our team:
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships! Training and development programs based on your interests and needs
Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.
Law around the world
nortonrosefulbright.com
About Norton Rose Fulbright
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. Our global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide, including Houston, New York, London, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We are recognized for our client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. Our sector focus extends across our locations and gives us the ability to transcend traditional law firm boundaries, allowing our lawyers to interconnect and share knowledge across jurisdictions, practice groups and regulatory fronts to provide an integrated and streamlined service globally. Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Top Benefits
About the role
Reporting to the IT Service Desk Team Leader, this role is highly customer-focused and visible, emphasizing in office white glove support and site location operations. Experience in project management and hardware asset management are essential.
You will be the face of the IT department for the Montreal office
You will be focusing on:
- Being the first point of contact for all IT-related queries from assigned customers—via in-person interactions, email, or telephone—ensuring prompt, professional, and efficient resolution of issues.
- Logging and updating all queries within the ticket logging system, in line with set procedures.
- Managing IT supply budget.
- Overseeing the IT security related to hardware inventory.
- Proactively identifing and implementing process improvement opportunities to support continuous improvement initiatives.
- Coordinating and runing employee onboarding session.
- Managing Mobile device phone inventory.
- Managing vendor relationship for both mobility and laptop inventories.
- Engaging in formal and informal knowledge transfer, ensuring that knowledge base articles are available to the team and kept up to date.
- Managing, owning and being responsible for all support issues for assigned customers for the given site location.
- Being the point of contact for all IT project linked to their office.
- Referring calls that cannot be resolved immediately to appropriate members of the level product owners.
- Ability to be on call in a 24/7 weekly rotation as a Major Incident Manager.
- 5 days a week in office role
Norton Rose Fulbright is a large international legal practice with multiple offices around the world. As a result, a good working knowledge of both languages (French & English) is required, since you will communicate frequently with colleagues in other provinces.
What you bring to the role:
- Successful completion of a post-secondary education in Information Technology is required
- 5 + years in IT coordination roles
- 7 years of overall IT experience
- Experience being the Hardware Asset Manager
- Experience managing Major Incidents
- Previous experience working in a White Glove support environment
- Thorough comfort and knowledge of the Microsoft 11 essential
- Detail oriented and very strong commitment to client service
- Previous experience working within a legal/professional services environment preferred
- Ability to be on call in a 24 -7 weekly rotation as a Major Incident Manager.
Why join our team:
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships! Training and development programs based on your interests and needs
Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.
Law around the world
nortonrosefulbright.com
About Norton Rose Fulbright
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. Our global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide, including Houston, New York, London, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We are recognized for our client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. Our sector focus extends across our locations and gives us the ability to transcend traditional law firm boundaries, allowing our lawyers to interconnect and share knowledge across jurisdictions, practice groups and regulatory fronts to provide an integrated and streamlined service globally. Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.