About the role
Client Care Coordinator
NuVista Mental Health
Full Time – In Office
Reports to: Clinic Operations Manager
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic.
This role is responsible for:
Client Service & Front Desk Operations
Scheduling, Coordination & Clinic Flow
Billing, Administration & Records Management
Operations, Compliance & Office Management
Key Responsibilities
Client Service & Front Desk Operations
Deliver excellent client service in person and virtually
Manage reception (greeting, check-ins/outs, welcoming environment)
Handle phone calls and emails professionally and promptly
Support client intake and program booking processes
Provide real-time troubleshooting and client/clinician support
Scheduling, Coordination & Clinic Flow
Schedule appointments and coordinate clinician calendars
Monitor client arrivals and support clinic flow
Liaise with clinicians to ensure smooth daily operations
Adapt to changing clinic needs and priorities
Billing, Administration & Records Management
Process billing (federal/private insurance) and collect payments
Verify coverage, manage approvals, and follow up on billing issues
Performaccuratedata entry andmaintaindigital records
Handle documentation, forms, scanning, and correspondence
Operations, Compliance & Office Management
Follow SOPs and uphold confidentiality and professional standards
Maintain a clean, organized clinic environment
Manage mail, deliveries, and office/medical supplies
Support general administrative tasks and ongoing training
Contribute to overall clinic operations and continuous improvement
Qualifications
Medical administration certification or equivalent experience preferred
Advancedproficiencyin Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
Proven customer service experience
Ability to build rapport while handling sensitive situations with professionalism and tact
Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
Familiarity with Jane EMR an asset
Excellent written and verbal communication
Maintain strict confidentiality andaccuraterecords
Strong time management, prioritization, and multitasking abilities
Detail-oriented with a strong work ethic and problem-solving mindset
Quick learner with a positive, proactive attitude
Works effectively both independently and within a team
Core Competencies
Communication: Communicates clearly and effectively; strong presentation and activelistening skills.
Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills: Builds strong relationships and works collaboratively with others.
Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.
Not the right fit? Search for Client Care Coordinator jobs in Toronto, Ontario, Canada
About NuVista Mental Health
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centered care.
NuVista Mental Health is committed to assisting individuals experiencing mental health challenges. We provide a holistic approach to mental well-being, recognizing that our thoughts, emotions, and behaviors are in
At each clinic, we embrace a holistic approach to mental health, offering a range of therapeutic interventions, assessments, programs, neurofeedback, workshops, groups, and counseling services. Our aim is to provide a network of locations and services to meet the needs of our clients.
NuVista Mental Health offers in-person and virtual care options across Canada, helping individuals, families, and referral partners connect with evidence-informed support in a way that fits their needs.
Whether someone is looking for a clinic close to home or exploring virtual care, NuVista is focused on making the next step easier to navigate.
Explore NuVista clinic locations and virtual care options here: https://bit.ly/4ne8x1n
Similar Jobs
About the role
Client Care Coordinator
NuVista Mental Health
Full Time – In Office
Reports to: Clinic Operations Manager
About NuVista
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.
The Opportunity
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients coming into the clinic.
This role is responsible for:
Client Service & Front Desk Operations
Scheduling, Coordination & Clinic Flow
Billing, Administration & Records Management
Operations, Compliance & Office Management
Key Responsibilities
Client Service & Front Desk Operations
Deliver excellent client service in person and virtually
Manage reception (greeting, check-ins/outs, welcoming environment)
Handle phone calls and emails professionally and promptly
Support client intake and program booking processes
Provide real-time troubleshooting and client/clinician support
Scheduling, Coordination & Clinic Flow
Schedule appointments and coordinate clinician calendars
Monitor client arrivals and support clinic flow
Liaise with clinicians to ensure smooth daily operations
Adapt to changing clinic needs and priorities
Billing, Administration & Records Management
Process billing (federal/private insurance) and collect payments
Verify coverage, manage approvals, and follow up on billing issues
Performaccuratedata entry andmaintaindigital records
Handle documentation, forms, scanning, and correspondence
Operations, Compliance & Office Management
Follow SOPs and uphold confidentiality and professional standards
Maintain a clean, organized clinic environment
Manage mail, deliveries, and office/medical supplies
Support general administrative tasks and ongoing training
Contribute to overall clinic operations and continuous improvement
Qualifications
Medical administration certification or equivalent experience preferred
Advancedproficiencyin Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
Proven customer service experience
Ability to build rapport while handling sensitive situations with professionalism and tact
Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
Familiarity with Jane EMR an asset
Excellent written and verbal communication
Maintain strict confidentiality andaccuraterecords
Strong time management, prioritization, and multitasking abilities
Detail-oriented with a strong work ethic and problem-solving mindset
Quick learner with a positive, proactive attitude
Works effectively both independently and within a team
Core Competencies
Communication: Communicates clearly and effectively; strong presentation and activelistening skills.
Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
Interpersonal Skills: Builds strong relationships and works collaboratively with others.
Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.
Not the right fit? Search for Client Care Coordinator jobs in Toronto, Ontario, Canada
About NuVista Mental Health
NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centered care.
NuVista Mental Health is committed to assisting individuals experiencing mental health challenges. We provide a holistic approach to mental well-being, recognizing that our thoughts, emotions, and behaviors are in
At each clinic, we embrace a holistic approach to mental health, offering a range of therapeutic interventions, assessments, programs, neurofeedback, workshops, groups, and counseling services. Our aim is to provide a network of locations and services to meet the needs of our clients.
NuVista Mental Health offers in-person and virtual care options across Canada, helping individuals, families, and referral partners connect with evidence-informed support in a way that fits their needs.
Whether someone is looking for a clinic close to home or exploring virtual care, NuVista is focused on making the next step easier to navigate.
Explore NuVista clinic locations and virtual care options here: https://bit.ly/4ne8x1n