About the role
Synopsis of the role The process improvement lead will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of process improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, process engineering, requirement documentation, solution implementation and change management across technical and business teams.
What You’ll Do
- Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
- Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.
- Leverage technical expertise for project planning, resource management, system /technology / validation, testing and implementation planning
- Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
- Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.
- Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.
What Experience You Need
- 8 years' experience in fast paced matrix environment
- Lean Six Sigma Black Belt Certification
- Process engineering background
- Extensive knowledge on process improvement tools and methodologies
- Experience with cloud infrastructure
- Ability to manage technical implementation through SDLC cycle
- B2B and B2C Operations/Delivery know-how
- Expert knowledge of JIRA and Confluence
- Experience working with multiple cross-functional stakeholders
What Could Set You Apart
- Six Sigma Black Belt Certification
- Project Management Professional (PMP)
- Master of Business Administration (MBA)
- Agile and Lean certifications
- Experience with Google Vertex AI, RPA, IVR, APIs, Automation
- Knowledge of Equifax products and systems
- General knowledge of Equifax policies and procedures
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.
About the role
Synopsis of the role The process improvement lead will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of process improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, process engineering, requirement documentation, solution implementation and change management across technical and business teams.
What You’ll Do
- Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
- Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.
- Leverage technical expertise for project planning, resource management, system /technology / validation, testing and implementation planning
- Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
- Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.
- Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.
What Experience You Need
- 8 years' experience in fast paced matrix environment
- Lean Six Sigma Black Belt Certification
- Process engineering background
- Extensive knowledge on process improvement tools and methodologies
- Experience with cloud infrastructure
- Ability to manage technical implementation through SDLC cycle
- B2B and B2C Operations/Delivery know-how
- Expert knowledge of JIRA and Confluence
- Experience working with multiple cross-functional stakeholders
What Could Set You Apart
- Six Sigma Black Belt Certification
- Project Management Professional (PMP)
- Master of Business Administration (MBA)
- Agile and Lean certifications
- Experience with Google Vertex AI, RPA, IVR, APIs, Automation
- Knowledge of Equifax products and systems
- General knowledge of Equifax policies and procedures
About Equifax
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.
Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
For more information, visit Equifax.com.