Top Benefits
About the role
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Primary Function As a member of the Strategic Operations & Customer Experience team, you will work closely with Senior Reporting Analysts and cross-functional partners to improve business performance across the Order-to-Cash (OTC) lifecycle and support key strategic initiatives.
This role offers valuable hands-on experience in business operations, data analysis, and systems management, providing meaningful exposure to critical business processes. Your contributions will have a direct impact on the efficiency and effectiveness of customer experience operations, helping to drive continuous improvement across the organization.
Principal Duties & Responsibilities
- Produce accurate, timely reports to support informed decision-making and help business units across the order to cash stages meet or exceed their goals.
- Execute routine updates and refreshes for various reporting, ensuring data accuracy and timely delivery.
- Assist end users on interpreting reports, proving access to behind-the-scenes data and addressing data related challenges.
- Identify opportunities to enhance existing reports for improved usability and implement automation where possible to reduce manual effort and eliminate redundancies.
- Collaborates with stakeholders to gather reporting requirements, designing and developing comprehensive dashboards and reports using Power BI and other business intelligence tools.
- Connect and interpret diverse metrics and reports to craft a compelling, data-driven story that highlights business trends, performance insights, and improvement opportunities.
- Conducts ad-hoc analysis to identify the root causes of various customer service challenges and recommends actionable solutions.
Preferred Education & Experience
- Bachelor’s Degree with Statistics, Business or related field.
- Must be comfortable working with systems such as SAP, Teradata, SQL Server, SharePoint and Power BI.
- Proficiency in Microsoft Office functionality (Word, Excel, Access, PowerPoint) expected
- Proven analytical and problem-solving abilities, with hands-on experience using tools such as Microsoft Power BI to analyze data and create impactful visualizations.
- Strong verbal and written communication skills. Ability to understand and effectively present data in a clear and concise manner.
- Demonstrates strong interpersonal skills to foster, manage, and utilize relationships effectively across stakeholders, team members, and end users.
- High degree of accuracy and strong attention to detail.
- Self-directed with effective time management and multi-tasking skills.
Rewards And Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
About Grainger Canada
Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. For over 130 years, we have been helping businesses and government keep their operations running and their people safe while creating a company where hard working talented people can thrive. We help you focus on what matters, while we handle the rest.
Top Benefits
About the role
Work Location Type: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
Primary Function As a member of the Strategic Operations & Customer Experience team, you will work closely with Senior Reporting Analysts and cross-functional partners to improve business performance across the Order-to-Cash (OTC) lifecycle and support key strategic initiatives.
This role offers valuable hands-on experience in business operations, data analysis, and systems management, providing meaningful exposure to critical business processes. Your contributions will have a direct impact on the efficiency and effectiveness of customer experience operations, helping to drive continuous improvement across the organization.
Principal Duties & Responsibilities
- Produce accurate, timely reports to support informed decision-making and help business units across the order to cash stages meet or exceed their goals.
- Execute routine updates and refreshes for various reporting, ensuring data accuracy and timely delivery.
- Assist end users on interpreting reports, proving access to behind-the-scenes data and addressing data related challenges.
- Identify opportunities to enhance existing reports for improved usability and implement automation where possible to reduce manual effort and eliminate redundancies.
- Collaborates with stakeholders to gather reporting requirements, designing and developing comprehensive dashboards and reports using Power BI and other business intelligence tools.
- Connect and interpret diverse metrics and reports to craft a compelling, data-driven story that highlights business trends, performance insights, and improvement opportunities.
- Conducts ad-hoc analysis to identify the root causes of various customer service challenges and recommends actionable solutions.
Preferred Education & Experience
- Bachelor’s Degree with Statistics, Business or related field.
- Must be comfortable working with systems such as SAP, Teradata, SQL Server, SharePoint and Power BI.
- Proficiency in Microsoft Office functionality (Word, Excel, Access, PowerPoint) expected
- Proven analytical and problem-solving abilities, with hands-on experience using tools such as Microsoft Power BI to analyze data and create impactful visualizations.
- Strong verbal and written communication skills. Ability to understand and effectively present data in a clear and concise manner.
- Demonstrates strong interpersonal skills to foster, manage, and utilize relationships effectively across stakeholders, team members, and end users.
- High degree of accuracy and strong attention to detail.
- Self-directed with effective time management and multi-tasking skills.
Rewards And Benefits Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
About Grainger Canada
Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. For over 130 years, we have been helping businesses and government keep their operations running and their people safe while creating a company where hard working talented people can thrive. We help you focus on what matters, while we handle the rest.