Residential and Small Commercial Product Manager
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting to the Senior Vice President Product, Pricing and Contract Management, the Residential/Small Commercial Product Manager will lead the development, evolution, and performance of our product offerings. This role is responsible for defining product constructs, translating market insights into actionable strategies, and driving cross-functional alignment to ensure successful go-to-market execution. The ideal candidate will be a collaborative leader with strong analytical skills and a passion for delivering value to customers.
What we will offer you:
- Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
- Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
- Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
- Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
- Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
- Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
- Safety Focused: We care about you and have committed to a zero-harm workplace.
What you’ll do:
Develop and Maintain Product Constructs
- Define and own the structure of offerings (e.g., pricing models, product terms) within the Resi. & Small Commercial space.
- Ensure products are strategically aligned, clearly articulated, and commercially viable.
- Create offerings that support customer acquisition and retention.
Translate Customer & Market Insights into Product Strategy
- Collaborate with Marketing, Inside Sales, Retention, and Customer Experience teams to gather customer feedback and performance data.
- Leverage insights to inform product evolution, positioning, and differentiation.
Support Go-to-Market Execution
- Partner with Marketing and Commercial teams to craft compelling messaging, value propositions, and training materials.
- Lead the full lifecycle of product launches—from pilot charters to operational stabilization.
Cross-Functional Alignment
- Work closely with Sales, Pricing, Legal, Contract Admin, and Strategy & Operations to ensure readiness and compliance.
- Facilitate seamless integration of product changes across business units.
Monitor Product Performance
- Define and track KPIs such as adoption, renewal, and churn rates.
- Identify and address issues related to product-market fit or portfolio complexity.
Lead Product Initiatives
- Oversee product optimization projects and rollout plans.
- Manage a Product Specialist to ensure timely execution and performance tracking.
- Perform other related duties as assigned.
What you bring:
- Bachelor’s Degree in Business, Marketing, Engineering or a related field
- Pragmatic Institute Certification or equivalent would be considered a plus
- 5+ years’ experience in product management, product marketing or a related field
- People leadership experience is preferred
- Strong understanding of product lifecycle management
- Familiarity with customer segmentation, pricing models, and go-to-market strategies
- Technical Knowledge & Specialized Expertise
- Ability to interpret customer insights and usage data to inform product decisions
- Competence in project management and leading pilots and rollouts
- Ensuring product configurations align with billing, legal and operation while balancing competing priorities of stakeholders
- Developing new product constructs for emerging customer needs
- Responding to market shifts or competitive threats
- Requires strategic foresight, data-driven decision-making, and influential leadership across teams.
- The ability to navigate ambiguity and drive innovation is critical to success.
Salary: $97,700 - $122,100 annually,(based on skills, experience, qualifications, and geography).
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Residential and Small Commercial Product Manager
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting to the Senior Vice President Product, Pricing and Contract Management, the Residential/Small Commercial Product Manager will lead the development, evolution, and performance of our product offerings. This role is responsible for defining product constructs, translating market insights into actionable strategies, and driving cross-functional alignment to ensure successful go-to-market execution. The ideal candidate will be a collaborative leader with strong analytical skills and a passion for delivering value to customers.
What we will offer you:
- Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
- Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
- Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
- Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
- Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
- Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
- Safety Focused: We care about you and have committed to a zero-harm workplace.
What you’ll do:
Develop and Maintain Product Constructs
- Define and own the structure of offerings (e.g., pricing models, product terms) within the Resi. & Small Commercial space.
- Ensure products are strategically aligned, clearly articulated, and commercially viable.
- Create offerings that support customer acquisition and retention.
Translate Customer & Market Insights into Product Strategy
- Collaborate with Marketing, Inside Sales, Retention, and Customer Experience teams to gather customer feedback and performance data.
- Leverage insights to inform product evolution, positioning, and differentiation.
Support Go-to-Market Execution
- Partner with Marketing and Commercial teams to craft compelling messaging, value propositions, and training materials.
- Lead the full lifecycle of product launches—from pilot charters to operational stabilization.
Cross-Functional Alignment
- Work closely with Sales, Pricing, Legal, Contract Admin, and Strategy & Operations to ensure readiness and compliance.
- Facilitate seamless integration of product changes across business units.
Monitor Product Performance
- Define and track KPIs such as adoption, renewal, and churn rates.
- Identify and address issues related to product-market fit or portfolio complexity.
Lead Product Initiatives
- Oversee product optimization projects and rollout plans.
- Manage a Product Specialist to ensure timely execution and performance tracking.
- Perform other related duties as assigned.
What you bring:
- Bachelor’s Degree in Business, Marketing, Engineering or a related field
- Pragmatic Institute Certification or equivalent would be considered a plus
- 5+ years’ experience in product management, product marketing or a related field
- People leadership experience is preferred
- Strong understanding of product lifecycle management
- Familiarity with customer segmentation, pricing models, and go-to-market strategies
- Technical Knowledge & Specialized Expertise
- Ability to interpret customer insights and usage data to inform product decisions
- Competence in project management and leading pilots and rollouts
- Ensuring product configurations align with billing, legal and operation while balancing competing priorities of stakeholders
- Developing new product constructs for emerging customer needs
- Responding to market shifts or competitive threats
- Requires strategic foresight, data-driven decision-making, and influential leadership across teams.
- The ability to navigate ambiguity and drive innovation is critical to success.
Salary: $97,700 - $122,100 annually,(based on skills, experience, qualifications, and geography).
Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.
This posting is for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.