Who you are

• If you’re a deal-driven, strategic builder who thrives in fast-paced environments and knows how to turn partnerships into profit, we want to hear from you
• 5–7+ years in partner/channel management, business development, or agency ecosystem roles within SaaS, MarTech, AdTech, or CX platforms
• Demonstrated success in partner acquisition, co-selling, and pipeline/revenue generation
• Familiarity with how digital, performance, and creative agencies operate – including their business models, client acquisition methods, and service offerings
• Existing relationships within the North American agency landscape is a major plus
• Comfortable influencing across functions, aligning incentives, and navigating complex stakeholder environments
• Exceptional communication, negotiation, and strategic thinking skills

What the job involves

• Emplifi’s partnerships team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes
• As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family
• You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor
• We are looking for an entrepreneurial Partnerships Manager in North America to drive net-new business growth by building and scaling a best-in-class agency & Digital Consulting partner ecosystem across North America
• This is not just another partner role, it’s your chance to design and lead a new go-to-market engine fueled by strategic digital agencies, marketing consultancies, and experience-driven service providers
• You’ll own the strategy, execution, and revenue impact of our agency channel, working cross-functionally with sales, marketing, and product to unlock new revenue streams and accelerate market penetration
• You will additionally manage a handful of agency partners from upsell, renewal and client management
• Map the North American digital agency and consultancy ecosystem to identify high-potential partners aligned with Emplifi’s ideal customer profile and market segments
• Define the criteria, structure, and segmentation for our agency program with a focus on growth and scalability
• Proactively identify, engage, and sign new agency partners with strong go-to-market alignment and the potential to deliver qualified leads, new pipeline opportunities for our Sales organisation
• Co-create joint value propositions and campaign assets with partners, and execute integrated go-to-market plans that drive measurable demand
• Work closely with Account Executives, Customer Success Managers, and Marketing teams to fuel partner-sourced pipeline and support deal acceleration
• Collaborate with Legal, Product, and Finance to structure mutually beneficial and scalable partnership models
• Establish and track KPIs across partner-sourced pipeline, win rates, deal velocity, and customer retention
• Continuously optimize partner engagement based on performance insights, market feedback, and evolving priorities

Benefits

• International, fast paced and rapidly growing environment
• Chance to work with the world’s biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• Benefits package including Medical, Dental, Vision & Life Coverage Options
• Flexible Working Hours
• Unlimited PTO
• 12 paid Holidays
• 2 Paid Community Service Days
• Company paid STD and LTD
• 401K
• Parental Leave Benefits
• Educational Reimbursement Opportunities
• Referral Bonus Program
• Access to an Employee Assistance Program (EAP)
• Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy