Your future role on our team

****You’ll report to the Product Manager, Digital Work Environment, and will serve as administrator for the applications managed by the team, including electronic document management systems, Microsoft 365 collaboration tools and others. You’ll support business analysts and serve as liaison across business needs, proposed solutions and the applications to deploy. You’ll work closely with other administrators from the IT team and ensure these applications run smoothly. You’ll also be responsible for maintenance and project activities associated with the applications.

With us, you’ll get the opportunity to...

• Manage licences, assign security profiles, objects and workflows

• Establish application performance indicators to optimize monitoring and ensure follow-up

• Work with other administrators to maintain infrastructure resources

• Oversee production deployment of updates and changes

• Update documentation, including environment architecture, user guides, application integration mapping, application administration and configuration manuals

• Help assess efforts required for change requests and corrections

• Help design and execute testing plans (UAT), including functional, regression, performance and security tests

• Adapt and configure applications to meet business needs

• Manage application maintenance, upgrades and improvement plans

• Provide technical support to users based on the established escalation process

• Proactively manage supplier relationships and application development, including roadmaps and release notes

• Help create training materials for various user groups about application use and support techniques

Do your qualities and values match our corporate culture?

• Results-driven

• Willingness to work together while having fun

• Rigorous and ethical

• Strong interest in the world of technology

• Interest in solving the most complex challenges**
  **

Summary of certifications and job requirements

• College diploma in computer science or industry-related experience

• Knowledge of scripting language

• Ability to create clear and concise documentation

• Advanced English skills to facilitate collaboration with other BBA offices and/or clients located in English-speaking Canadian provinces and abroad

• Advanced French skills to collaborate effectively with BBA offices and/or clients within Québec

• Basic knowledge of networking, infrastructure, databases and N-tier architecture

• Basic understanding of cloud technologies, integration, orchestration setup, data flow management and other technologies

• Knowledge of Agile, DevOps, Scrum or other practices

• Available to work outside regular office hours, depending on needs and deployments

• Asset: experience with cloud integration on Power Platform and its components, as well as Logic Apps and others

• Asset: knowledge of a document management system

• Asset: experience administering Microsoft 365, Exchange, Teams, SharePoint and OneDrive**
  **

An overview of BBA’s total rewards

• Annual base salary

• Annual premium program for regular employees

• Onsite mobility premium

• Access to a time bank

• Cellphone program

• Group insurance plan from day one, including short-term and long-term disability insurance and a telemedicine program

• Retirement savings plan

• Vacation and sick leave

• Premium offered through the Employee Referral program

BBA considers many factors when determining the annual base salary, including market, education, relevant and demonstrated work experience, technical assessment, qualifications, certifications and other relevant skills

At BBA, you get many benefits

• A flexible schedule that combines office presence and working from home

• A caring environment where everyone’s ideas are listened to and there’s no perception of hierarchy

• Friendly, eco-mindful and high-tech workspaces

• Committees involved in important causes: diversity, social commitment and more

• A growing business with many opportunities

• An inclusive culture that values diversity, respect and openness

• A collaborative culture among various departments and with our operations clients

• Valuing complementary expertise

• Agility and listening: your ideas are transformed into concrete initiatives