Sr. Business Systems Analyst
Top Benefits
About the role
Job Description
WHAT IS THIS OPPORTUNITY?
As a member of Insurance Technology Production Support, you will work with IT and business partners to effectively provide oversight of the Insurance Technology Supplier Oversight Team with Outsourcing arrangements with several IT Vendors
WHAT WILL YOU DO?
- Adheres to IT Governance processes
- Ensures Vendor IT follows established best practices for the efficient operation and provision of IT services.
- Establishes SLAs for services, applications and interfaces provided as part of the Vendor engagements.
- Monitors and reports on vendor progress regarding the delivery of contractual obligations. escalating as needed.
- Work closely with internal IT Partners, Business and Vendors to manage technical upgrades.
- Collaborate with Vendors to identify potential risk.
- Maintain dashboards and reports that provide insights into operational performance.
- Ensure proper documentation for audit readiness and transparency.
WHAT DO YOU NEED TO SUCCEED?
** Behavioral Competencies**
- Dealing with Ambiguity
- Teamwork & Cooperation
- Analytical Thinking
** Process Knowledge**
- Incident and Problem Management
- Change Management
- Service Level Management
- Conflicts and issues resolution and escalation
- Problem-solving mindset.
- Excellent stakeholder engagement and ability to drive collaboration across teams.
- Strong communication and documentation skills to ensure process transparency and knowledge sharing.
WHAT"S IN IT FOR YOU?
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
#LI – POST
#TechPJ
Job Skills
Communication, Critical Thinking, Decision Making, IT Incident Management, Problem Solving, Teamwork
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-19
Application Deadline:
2025-09-19
Note**: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Sr. Business Systems Analyst
Top Benefits
About the role
Job Description
WHAT IS THIS OPPORTUNITY?
As a member of Insurance Technology Production Support, you will work with IT and business partners to effectively provide oversight of the Insurance Technology Supplier Oversight Team with Outsourcing arrangements with several IT Vendors
WHAT WILL YOU DO?
- Adheres to IT Governance processes
- Ensures Vendor IT follows established best practices for the efficient operation and provision of IT services.
- Establishes SLAs for services, applications and interfaces provided as part of the Vendor engagements.
- Monitors and reports on vendor progress regarding the delivery of contractual obligations. escalating as needed.
- Work closely with internal IT Partners, Business and Vendors to manage technical upgrades.
- Collaborate with Vendors to identify potential risk.
- Maintain dashboards and reports that provide insights into operational performance.
- Ensure proper documentation for audit readiness and transparency.
WHAT DO YOU NEED TO SUCCEED?
** Behavioral Competencies**
- Dealing with Ambiguity
- Teamwork & Cooperation
- Analytical Thinking
** Process Knowledge**
- Incident and Problem Management
- Change Management
- Service Level Management
- Conflicts and issues resolution and escalation
- Problem-solving mindset.
- Excellent stakeholder engagement and ability to drive collaboration across teams.
- Strong communication and documentation skills to ensure process transparency and knowledge sharing.
WHAT"S IN IT FOR YOU?
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
#LI – POST
#TechPJ
Job Skills
Communication, Critical Thinking, Decision Making, IT Incident Management, Problem Solving, Teamwork
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:
Mississauga
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-19
Application Deadline:
2025-09-19
Note**: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.