TECHNOLOGY SUPPORT TECHNICIAN | C.A.T. NORTH AMERICA
Top Benefits
About the role
C.A.T. North America
Full Time
Coteau-du-Lac, Quebec
Posted 5 hours ago
Founded in 1978, C.A.T. North America is a leading trucking company serving the entire North American continent through nine divisions and more than 25 terminals. We provide transportation solutions for a wide range of needs, including intra-Canada, cross-border US–Canada, US domestic and Mexico (northbound and southbound). With a fleet of 1,600 power units and 4,300 trailers, as well as a trusted network of over 10,000 logistics partners, we deliver customized services tailored to each customer’s unique requirements.
Recognized as a leader in social responsibility, C.A.T. was the first company in North America to use compressed natural gas (CNG) for long-distance transport. Our commitment to service, safety, innovation and sustainability has earned us a place on the 2023 Best Fleets to Drive For list and recognition as a Canada’s Best Managed Company for seven consecutive years.
Job Type
- Permanent, Full-time
- Monday- Friday
Location
- 4, rue du Transport, Coteau-du-Lac (QC) J0P 1B0
Role
-
The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
-
Ensure all requests are recorded in ticketing system
-
Resolve requests for application support, access related requests, ad hoc report requests, etc.
-
Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
-
Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
-
Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
-
Communicate with vendors to follow up on requests
Skills and Expertise
-
Excellent Communication Skills
-
Ability to work under pressure and frequent priority modifications
-
Organizational skills
-
Motivated to learn
Requirements
-
Computer Science Degree
-
Bilingual (Spoken and Written)*
-
Knowledge of the transportation business is considered an asset
We Offer
-
Good working environment
-
Competitive Salary
-
Group Insurance and deferred profit-sharing plan
-
Health and wellness program including an onsite gym
-
Positive and family-like work environment
-
Bilingualism requirement is necessary because more than 95% of the business clientele served is English-speaking.
Job Features
Job Category
IT
Not the right fit? Search for TECHNOLOGY SUPPORT TECHNICIAN jobs in Coteau-du-Lac, QC
About C.A.T
C.A.T. is a transportation company largely serving the Canada-US midwest corridor. With terminals in Coteau-du-Lac (Québec), Kitchener (Ontario), Mississauga (Ontario), Napanee (Ontario), Concord (North Carolina) and Laredo (Texas), C.A.T has 350 drivers to meet transportation needs. Highly engaged employees strive to continuously improve processes and customer service while at the same time ensuring the highest standard in fleet safety.
C.A.T. is one of the 50 best managed companies in Canada and is proud to be an equal opportunity employer committed to providing a safe and respectful workplace for all employees.
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TECHNOLOGY SUPPORT TECHNICIAN | C.A.T. NORTH AMERICA
Top Benefits
About the role
C.A.T. North America
Full Time
Coteau-du-Lac, Quebec
Posted 5 hours ago
Founded in 1978, C.A.T. North America is a leading trucking company serving the entire North American continent through nine divisions and more than 25 terminals. We provide transportation solutions for a wide range of needs, including intra-Canada, cross-border US–Canada, US domestic and Mexico (northbound and southbound). With a fleet of 1,600 power units and 4,300 trailers, as well as a trusted network of over 10,000 logistics partners, we deliver customized services tailored to each customer’s unique requirements.
Recognized as a leader in social responsibility, C.A.T. was the first company in North America to use compressed natural gas (CNG) for long-distance transport. Our commitment to service, safety, innovation and sustainability has earned us a place on the 2023 Best Fleets to Drive For list and recognition as a Canada’s Best Managed Company for seven consecutive years.
Job Type
- Permanent, Full-time
- Monday- Friday
Location
- 4, rue du Transport, Coteau-du-Lac (QC) J0P 1B0
Role
-
The Technology Support Technician will receive all technology requests (via ticketing system, phone or in person)
-
Ensure all requests are recorded in ticketing system
-
Resolve requests for application support, access related requests, ad hoc report requests, etc.
-
Transfer requests for enhancements, programming or complex troubleshooting to appropriate team
-
Manage operational recurring tasks (backup, EDI reports analysis, running reports, etc.)
-
Manage technology access (Network, emails, AS400, phones, access control cards, etc.)
-
Communicate with vendors to follow up on requests
Skills and Expertise
-
Excellent Communication Skills
-
Ability to work under pressure and frequent priority modifications
-
Organizational skills
-
Motivated to learn
Requirements
-
Computer Science Degree
-
Bilingual (Spoken and Written)*
-
Knowledge of the transportation business is considered an asset
We Offer
-
Good working environment
-
Competitive Salary
-
Group Insurance and deferred profit-sharing plan
-
Health and wellness program including an onsite gym
-
Positive and family-like work environment
-
Bilingualism requirement is necessary because more than 95% of the business clientele served is English-speaking.
Job Features
Job Category
IT
Not the right fit? Search for TECHNOLOGY SUPPORT TECHNICIAN jobs in Coteau-du-Lac, QC
About C.A.T
C.A.T. is a transportation company largely serving the Canada-US midwest corridor. With terminals in Coteau-du-Lac (Québec), Kitchener (Ontario), Mississauga (Ontario), Napanee (Ontario), Concord (North Carolina) and Laredo (Texas), C.A.T has 350 drivers to meet transportation needs. Highly engaged employees strive to continuously improve processes and customer service while at the same time ensuring the highest standard in fleet safety.
C.A.T. is one of the 50 best managed companies in Canada and is proud to be an equal opportunity employer committed to providing a safe and respectful workplace for all employees.