As the Manager of Clinical Quality, your role is crucial in sculpting the future of care across the Urgent & Critical Care and Mental Health programs at Mount Sinai Hospital. Harness your passion for excellence to lead initiatives that boost patient outcomes and clinician satisfaction. Your strategic initiatives and visionary leadership will drive the pursuit of excellence across the hospital while setting new benchmarks in health care quality.

Is this you?

You are a strategic thinker with a proven track record in leading quality improvement initiatives within health care settings. Your ability to design and implement strategies that enhance nursing practices and meet quality standards is matched by your passion for achieving excellence in patient care.

As an advocate for evidence-based practices, you ensure that clinical decisions and quality improvements are grounded in the best available evidence. Your commitment to research and data-driven approaches helps foster a culture of continuous learning and improvement, enhancing both patient outcomes and staff satisfaction.

You are skilled at prioritizing and adept at managing multiple objectives simultaneously, ensuring that each initiative not only aligns with the hospital’s strategic goals but also contributes effectively to Sinai Health’s organizational mission.

In this role you will:

• Assess, plan, implement and evaluate clinical quality initiatives in alignment with corporate priorities and directions
• Identify opportunities for improvement; design, deliver and evaluate health system solutions to meet care needs
• Support Accreditation designation and other programs of distinction, including aligning with program requirements, preparation, and reporting
• Monitor current research, emerging evidence, best practice guidelines, resource utilization and changing patient needs to make recommendations for competency development or practice change
• Partner with clinical teams to improve quality of care through the implementation of solutions, best practice standards, education/training and evaluation
• Support the implementation of tools and practices to improve patient experience and quality of care, co-designing where possible
• Build capacity in quality improvement science within the organization, including supporting teams in the interpretation and evaluation of data and trends for innovation and improvement opportunities
• Enhance the accuracy and efficiency of unit-level clinical indicator reporting by coordinating data collection, ensuring adherence to reporting guidelines, and overseeing the timely upload of data
• Support Interdisciplinary Quality Reviews and investigations; assisting with the completion of case review forms which include root cause analysis, GEMBA observations, recommendations, goals, and validation of level of harm
• Collaborate with:
  • Program and Medical leads for practice changes and product evaluation
  • Unit leads and staff in the development and monitoring of the quality plan and unit specific quality metrics, annual unit scorecards
• Perform other duties consistent with the job classification as assigned

Job Requirements

Job Requirements

Mandatory

• Master’s degree, or equivalent training, in a related quality program (Certificate in Quality Improvement and Patient Safety, VA Quality Scholars (VAQS), Masters of Science in Quality Improvement and Patient Safety, etc.)
• Those who have started a Master’s Degree/Quality program will be considered
• 3 years of experience in a similar role
• Degree in Nursing or other Health Discipline Experience in Critical Care, Emergency, Internal Medicine or Mental Health

Preferred

• Clinical experience in either Critical Care, Emergency, or Internal Medicine
• Current registration with a Regulated Health Professional College Certifications/Designations or Willingness to Complete: Patient Safety, Risk Management, LEAN/Six Sigma, Data Analytics, Project Management, Medication Safety, Leadership Academy

Skills and Knowledge

• Knowledge of organizational structures and levers to achieve quality and patient safety outcomes
• Demonstrated leadership in improvement science, patient safety principles, systems thinking, patient and family centered care, and project management
• Ability to use data in quality improvement e.g. control charts and statistical control; data sources (internal and external); appropriate linkage with appropriate internal/external databases to support QI/PI activities
• Excellent interpersonal and teamwork skills, and a strong ability to work effectively across all levels of the organization
• Experience working in a team-oriented collaborative environment
• Ability to prioritize and manage a large body of projects/initiatives

If this sounds like you and you feel ready to advance your career within clinical quality, apply now and let us know why you would be a great addition to our team.