Part-Time Financial Aid Clerk (Contract)
Top Benefits
About the role
Position Summary
Temporary Part-Time Support Staff position (Four-month contract)
The Financial Aid Clerk supports the administration of the Ontario Student Assistance Program (OSAP) within the Student Financial Services Office. This role involves document management, data entry, and responding to student inquiries in accordance with policies and procedures established by the Ministry of Colleges and Universities (MCU). The incumbent also assists with confirming student registration and account balances to facilitate the timely processing of refunds and enrolment confirmations.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, 24 hours per week, Monday to Thursday, 9:30 a.m. to 2:30 p.m. and Friday, 10:00 a.m. to 2:00 p.m., with 2-3 days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and 2-3 days remote.
Responsibilities
- Monitor and respond to inquiries in the OSAP email inbox
- Escalate complex inquiries to the appropriate Financial Aid Advisor or Coordinator
- Forward messages to other departments as needed
- Maintain and update the OSAP autoreply with current information for students
- Prepare and upload digital document packages for Bursary for Students with Disabilities (BSWD) and Non-Active Participation (NAP) processing with the assistance of the Financial Aid Advisors/Coordinator
- Review OSAP signature pages and approve or escalate as needed
- Update missing student numbers in the OSAP portal
- Assist in reviewing OSAP refund reports to determine appropriate refund recipients (student or National Student Loans Services Centre, as outlined by ministry policy)
- Enter data into the OSAP Bursary Recording System (BRS) for BSWD distribution receipts and reconciliation
- Support Financial Aid Advisors and Coordinators with OSAP-related processes
- File, store, archive, and/or shred OSAP documentation in accordance with Ministry guidelines
- Maintain shared calendar of key process dates
- Take meeting minutes as required
Qualifications
- A two-year diploma in business, communications, social sciences or a related field is required
- Two years of related work experience, including a minimum of one year of practical experience in a student or client services environment working with large databases is required; experience in an educational environment is preferred
- Experience with OSAP system (OneKey) preferred
- Ability to deal with sensitive and confidential information and an understanding of the Freedom of Information and Protection of Privacy Act (FIPPA) legislation
- Excellent communication and client service skills and the ability to respond with tact, diplomacy, integrity, and professionalism
- Analytical thinking, problem-solving, and decision-making skills to interpret complex government and institutional policies and procedures
- Demonstrating empathy for different and complex financial situations
- Computer literacy, including MS Office with an emphasis on Excel skills
- Possess advanced numeracy skills and be comfortable working with detail while ensuring a high degree of accuracy
- Comfortable working both independently and in a team environment
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.
Part-Time Financial Aid Clerk (Contract)
Top Benefits
About the role
Position Summary
Temporary Part-Time Support Staff position (Four-month contract)
The Financial Aid Clerk supports the administration of the Ontario Student Assistance Program (OSAP) within the Student Financial Services Office. This role involves document management, data entry, and responding to student inquiries in accordance with policies and procedures established by the Ministry of Colleges and Universities (MCU). The incumbent also assists with confirming student registration and account balances to facilitate the timely processing of refunds and enrolment confirmations.
Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, 24 hours per week, Monday to Thursday, 9:30 a.m. to 2:30 p.m. and Friday, 10:00 a.m. to 2:00 p.m., with 2-3 days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and 2-3 days remote.
Responsibilities
- Monitor and respond to inquiries in the OSAP email inbox
- Escalate complex inquiries to the appropriate Financial Aid Advisor or Coordinator
- Forward messages to other departments as needed
- Maintain and update the OSAP autoreply with current information for students
- Prepare and upload digital document packages for Bursary for Students with Disabilities (BSWD) and Non-Active Participation (NAP) processing with the assistance of the Financial Aid Advisors/Coordinator
- Review OSAP signature pages and approve or escalate as needed
- Update missing student numbers in the OSAP portal
- Assist in reviewing OSAP refund reports to determine appropriate refund recipients (student or National Student Loans Services Centre, as outlined by ministry policy)
- Enter data into the OSAP Bursary Recording System (BRS) for BSWD distribution receipts and reconciliation
- Support Financial Aid Advisors and Coordinators with OSAP-related processes
- File, store, archive, and/or shred OSAP documentation in accordance with Ministry guidelines
- Maintain shared calendar of key process dates
- Take meeting minutes as required
Qualifications
- A two-year diploma in business, communications, social sciences or a related field is required
- Two years of related work experience, including a minimum of one year of practical experience in a student or client services environment working with large databases is required; experience in an educational environment is preferred
- Experience with OSAP system (OneKey) preferred
- Ability to deal with sensitive and confidential information and an understanding of the Freedom of Information and Protection of Privacy Act (FIPPA) legislation
- Excellent communication and client service skills and the ability to respond with tact, diplomacy, integrity, and professionalism
- Analytical thinking, problem-solving, and decision-making skills to interpret complex government and institutional policies and procedures
- Demonstrating empathy for different and complex financial situations
- Computer literacy, including MS Office with an emphasis on Excel skills
- Possess advanced numeracy skills and be comfortable working with detail while ensuring a high degree of accuracy
- Comfortable working both independently and in a team environment
About Conestoga College
Conestoga is a leader in polytechnic education and one of Ontario's fastest-growing colleges, delivering a full range of career-focused education, training and applied research programs to prepare students for success in the new knowledge economy and promote economic prosperity throughout our region and across Ontario.
Conestoga delivers more than 200 career-focused programs and has more degree offerings than any other college outside of the GTA, including Ontario’s only college-based, accredited engineering degrees.
Our comprehensive range of programming meets the needs of a variety of learners, providing multiple entry points and established pathways to ensure that individuals across our community can access the education they need for their chosen careers. Articulation agreements with colleges and universities around the world provide our students with ready access to additional post-secondary opportunities.
Labs equipped with the latest technology, project-based courses, field and clinical experiences, international exchange, applied research and co-op opportunities engage our students as they learn to connect theory, research and practice. Our focus on technology-enhanced learning through online and mobile technologies ensures that students are prepared to excel in our increasingly digital world. Conestoga’s commitment to student success includes a full range of support and career advising services available to students throughout their learning journey.
Conestoga does not permit posts that contain offensive, hostile or abusive language or posts that contain commercial solicitations. Conestoga reserves the right to remove posts at any time without warning.